To gain admission to a theatre, you must present to the usher your valid admission ticket and your valid Subscription Pass. Customer Care representatives are available daily from 4 a.m. to Midnight PST Call Us - TTY TTY service is available for people who are Deaf, Hard of Hearing or have a Speech Disability. For purchases made online via Regals mobile apps or websites please follow the refund tickets link on the confirmation email you received or use our Contact Us form on the website. To the extent of a conflict between these Subscription Rules, on one hand, and any of the Additional T&Cs, on the other hand, these Subscription Rules shall control. Select a movie and showtime, and then proceed to purchase the ticket. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time for the NC17 rated film. Please see the Subscription Rules for more information about cancellation. Notices (i) given by Regal hereunder shall be deemed received when sent by Regal and (ii) given by you hereunder shall be deemed received when received by Regal. Sign into your Regal Crown Club account. Am I eligible for the Subscription Program? Visit our update payment method page for a complete walk through to change/update your payment method in the Regal mobile app. Your Subscription Pass and Photograph will be used by Regal for identification and fraud prevention purposes and to facilitate Reservations, issuance of admission tickets, redemption of Reservations and admission tickets, and other benefits (Other Benefits) such as special events, bonus credits, promotions such as the Movie Bonus program, discounts and special offers. Please note that except for cancellation by you in certain limited circumstances described in Sections F.1(b) or G.1(b) of the Subscription Rules, your Subscription cancellation will not take effect during, and you will be responsible for all Subscription fees for, the three-month or one-year (as applicable) initial term of your Subscription. No. Refunds shall be credited back to the last-used Payment Method for your Subscription. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. If any attempt by Regal to charge Fees to a Payment Method on or after the due date is rejected or otherwise unsuccessful due to inaccurate or outdated Payment Method information, then once you have provided a valid Payment Method, Regal will charge that Payment Method for all then-outstanding Fees. If I have a Subscription, can I cancel my Crown Club account without cancelling my Subscription? Not all ticket types are available for all performances. This page will provide you with a list of our theatres, sorted by state. Can I change my Subscriptions billing plan (i.e., monthly vs. pre-paid)? You may use a valid Regal gift card to pay Fees. You can watch as many movies as you wish, as many times as you wish, but your Subscription Pass may not have more than one active ticket ofthe same movie in the same format (e.g., 2D, 3D, RPX, IMAX, ScreenX, 4DX and VIP). Where can I find the Regal Crown Club FAQ's? . Check Movie Club Credit Balance. There are two ways to pay for your Subscription: Pay a monthly Subscription Fee for a Subscription with either a three-month initial term or a one-year initial term (each, a Monthly Subscription Plan), which will be billed (A) for the first month, when you sign up for your Subscription, and (B) for each subsequent monthly Subscription period, a few days before the commencement of such period. These boards can cause slip, trip and fall hazards for our guests as well as our staff. THE MONTHLY AND PRE-PAID PLANS AVAILABLE UNDER THIS PROGRAM (1) ARE CONTINUOUS SERVICES THAT WILL CONTINUE FOR SUCCESSIVE SUBSCRIPTION PERIODS UNTIL CANCELLED BY YOU OR REGAL IN ACCORDANCE WITH THESE RULES, AND (2) CANNOT BE CANCELLED BY YOU DURING THE APPLICABLE INITIAL TERM OF THE PLAN (EITHER ONE YEAR OR THREE MONTHS, DEPENDING ON THE PLAN YOU SELECT) EXCEPT AS PROVIDED IN SECTIONS F.1(B) OR G.1(B) BELOW. I have called several times and have left a message, all to no avail. Kiosk ticket sales are an important service for our guests. Select a movie and showtime, and then proceed to purchase the ticket. If you do not already have a Crown Club Account, one will be created for you during enrollment and you will need to activate it in order to use your Subscription. If you need assistance for any reason, please ask one of our theatre personnel for assistance. The Crown Club Rules govern your Crown Club Account. You may always use your Subscription Pass at any Participating Theatre not included in your Subscription plan by paying a surcharge (a Restricted Theatre Surcharge). Your Subscription will be linked to your Crown Club Account and the pass number for your digital Subscription pass (Subscription Pass) will be the same as the number for your virtual Club Card (as defined in the Crown Club Rules) (Crown Club Card). Present the barcode on your phone to the usher at the theatre for admission. We bought our tickets in advance. Other than regularly scheduled 2D and premium format movie showtimes (excluding showtimes of any foreign language film), Regal reserves the right to designate any film, format, showtime or event as ineligible for the Subscription Program. Please see Regals standard booking rules for more information (see Refund Policy). I enrolled but cant find my Subscription Pass. Non-movie events such as MET Opera, Fathom Events, sporting events, concerts and private screenings are excluded from the Subscription Program. Do I need an active Crown Club account in order to enroll? No. They are part of a specially designed committee called the film rating board of the Classification and Rating Administration. It is REGs policy to support the MPAA ratings system to the fullest extent possible. When I get to the theater what should I do? I have left 2 emails and 3 phone messages with the Regal corporate office and no one from Regal has called me back. Store Hours. What should I do? Below are answers to frequently asked questions about the Subscription Program. How do you get more information about a rating? ["local.dmi.wds.io", "disneymovierewards.com", "disneymovieinsiders.com", "www.disneymovieinsiders.com"] You are responsible for ensuring the security of your Subscription Pass, log-in credentials and Subscription information. If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. You may change your Payment Method via the App (see Section G.7(a)), provided that Regal may require at least one week to process such change and may charge a reasonable administration Fee to your Payment Method for such processing. Films in 3-D may not be available at all locations. Click Apply. Yep! Please see one of our theatre managers if you have any questions regarding 3-D films. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. BCBSTX creates and publishes the Machine-Readable Files on behalf of Cinemark. You just have to pay a surcharge for premium format showtimes (e.g., ScreenX, 4DX, IMAX, RPX, 3D, and VIP) and eligible movie event showtimes (e.g., marathons, double features and fan events). REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time of the R rated film. Our office hours are Monday - Friday, 9:00 a.m. - 5:30 p.m. Eastern Time, excluding holidays. Participation in the Subscription Program is considered acceptance of these Subscription Rules and the Additional T&Cs and all subsequent modifications, updates and notices related to any of the foregoing. Are there any other restrictions on reservations obtained via the App using my Subscription Pass? Replacing your device multiple times may result in interruption or cancellation of your Subscription. However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. Cancellation of any Subscription plan under Sections F.1(b) or G.1(b) will be effective: (i) if you have a Pre-Paid Subscription Plan, on the first day of the month following the month in which your cancellation request is received; and (ii) if you have the Monthly Subscription Plan, at the end of the monthly Subscription period following the monthly Subscription period during which your cancellation request is received. Reservations can be made via the App. Signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. In lieu of Birthday Party events, we are offering Private Watch Parties. View Movie Club Payment Transactions. Service Hours. Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions. Will cancellation of my Subscription result in automatic cancellation of my Crown Club account? REG will not sell tickets to any person under the age of 17 (18 where applicable). Details regarding these benefits may be made available to you via the App or in Regals email, SMS or other communications to you. Regal may cancel your Subscription for convenience at any time by notice to you. Yes. Please allow 24 hours for the credits to appear in your account. Both programs use the Regal Cinemas mobile application. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. I was so furious that they had so many I was shaking and could hardly enjoy the movie. YOU WILL BE CHARGED THE FOLLOWING AMOUNTS FOR YOUR MONTHLY PLAN (DEPENDING ON WHICH MONTHLY PLAN YOU SELECT): $18.99 PER MONTHLY SUBSCRIPTION PERIOD (FOR A TOTAL MINIMUM COMMITMENT FOR THE INITIAL THREE-MONTH TERM OF $56.97 OR FOR THE INITIAL ONE-YEAR TERM OF $227.88) FOR THE UNLIMITED PLAN, $21.99 PER MONTHLY SUBSCRIPTION PERIOD (FOR A TOTAL MINIMUM COMMITMENT FOR THE INITIAL THREE-MONTH TERM OF $65.97 OR FOR THE INITIAL ONE-YEAR TERM OF $263.88) FOR THE UNLIMITED PLUS PLAN, AND $23.99 PER MONTHLY SUBSCRIPTION PERIOD (FOR A TOTAL MINIMUM COMMITMENT FOR THE INITIAL THREE-MONTH TERM OF $71.97 OR FOR THE INITIAL ONE-YEAR TERM OF $287.88) FOR THE UNLIMITED ALL ACCESS PLAN, IN EACH CASE PLUS APPLICABLE TAXES. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. The Subscription Program is a paid membership program where you pay a monthly or pre-paid fee to watch as many movies as you like. Signifies that the rating board has concluded that the film rated may contain some adult material. Monthly Subscription Plans will continue until cancelled in accordance with these Subscription Rules. For anything else, complete the form on this page or call 1-800-CINEMARK (1-800-246-3627) Health & Safety Action In Regards to the Coronavirus. Regal Entertainment Group theatres have specific ticket pricing based on market or territory. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. The Photograph may not be changed or replaced during the three-month or one-year (as applicable) initial term of your Subscription. On the Confirm Order page, enter the gift card number and 4-digit PIN. At that point, locate the movie you are inquiring about and click on a showtime. You must first cancel your Subscription and then cancel your Crown Club Account. Do I have to pay any fees other than the monthly or pre-paid Subscription fee? Im new to the Crown Club. Reseda, CA 91337. One hundred Crown Club credits will be earned for every $1.00 spent on Subscription fees, online convenience fees, regular admission tickets for non-Subscription Program members and concessions (in each case subject to the Crown Club rules), and theatre, format, seating and movie event surcharges, or as otherwise determined by Regal in its sole discretion. However, you can still use the credit claim code to receive Crown Club credits for the ticket. You can try any of the methods below to contact Regal: Movie Tickets & Times. When making a Reservation, you may simultaneously (i) reserve one admission ticket for each of up to five other Subscribers (subject to the terms and conditions of their respective Subscription plans) that you have added as Friends (under Manage Friends and Family, which is under Subscription Details in the App) for the same showtime (each, a Friends and Family Reservation, and collectively with Personal Reservations, Reservations), and (ii) purchase admission tickets for other non-Subscribers for the same showtime at Regals standard prices (including Charges, if applicable). Warren East 20 - You must be 21 or older to enter the Warren 21 wing. for each ticket they purchase. In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their companions. Parents are urged to learn more about the film before taking their children to see it. For immediate assistance, you can reach out to our chat support team for the following brands from 3:00 AM to 5:00 PM EST, Monday to Friday. Reservations may be made via the App. No, the rating system is strictly voluntary and carries no force of law. 104 Easton Rd., Bldg F. Warrington, PA 18976. An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. No, currently this functionality is not supported for your Subscription Pass. To receive a student discount you must currently be a student. (844) 462-7342. Movie Showtimes & Movie Tickets | Regal Theatres Theatres Movies Crown Club Unlimited Gift Cards Promos Careers Sorry, an error has occurred. Regal has taken bold nationwide action in all of it's locations. You may have only one Subscription at any time. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. was resolved on Aug 02, 2014. Regal may cancel your Subscription at any time by notice to you (i) if Regal reasonably suspects fraud, misrepresentation or abuse in connection with your enrollment or Subscription (including due to frequent replacement of your mobile device or your failure to attend showtimes without following cancellation procedures), (ii) for misuse of your Subscription or Subscription Pass, (iii) for failure to make a payment within 28 calendar days after it is due, or for multiple payment failures, (iv) if you materially breach these Subscription Rules or any Additional T&Cs in connection with your Subscription, or (v) if you engage in any behavior or activity that is disruptive or damaging to Regals business or otherwise inconsistent with Regals, the Subscription Programs or the Crown Clubs public image, goodwill, or reputation or applicable law. Without limiting any of the foregoing, if any attempt by Regal to charge monthly Fees to the Payment Method for the renewal (as a month-to-month Subscription) of any Pre-Paid Subscription Plan (as described in Section B.1.b.ii), your Subscription may be automatically terminated by Regal. Media Inquiries: Email us at pr@cinemark.com. The theatre employee can access your order by phone number, ticket ID or confirmation number. Can I obtain a physical Subscription Pass? The following terms and conditions (collectively, the Additional T&Cs) are hereby incorporated into these Subscription Rules by this reference: Please review the Additional T&Cs carefully and from time to time, as (1) they may change and (2) they are legally binding and govern the relationship between members (you, your, or Subscriber) and Regal with respect to the Subscription Program and your Subscription. Unfortunately for subscribers, there's not. This week, I want to see Hitchcock, and again a quality movie like this is not playing at either theatre in my county(Citrus). Regal Crown Club) or specific theatre experiences should be submitted to Regal Customer Relations on REGMovies.com. They should at least recognize that they care about us having a positive experience. Do the ratings indicate if a movie is good or bad? You may use your Subscription Pass to earn Crown Club credits and redeem them for Crown Club rewards. Does my theatre have a military discount? . However, you may also obtain admission tickets at the box office or in-theatre kiosks for same-day showtimes. No one under the age of 18 is allowed admittance to the feature, regardless of accompaniment or consent. Children under 3 are free except in reserved seating and recliner locations. In the interest of safety in the lobby and auditoriums, skateboards and hover boards are not allowed on theatre property. Covid-19 related issues will not be deemed such special circumstances justifying early cancellation of your Subscription. Next step is email. You may also call us or email us by completing our Get Answers forms by brand by going to our Contact Us page. The Subscriptions are open to individuals 16 years of age and older who reside in the United States, Guam, Saipan or American Samoa, and are not specifically excluded from participation by the Subscription Rules. Can I upgrade my Subscription plan to a more expensive plan? (For example: if you have booked a reservation for three pending showtimes, you may not make another reservation until after you attend one of the reserved showtimes.) ) or specific theatre experiences should be submitted to Regal Customer Relations on REGMovies.com any reason, please one. I get to the fullest extent possible the MPAA ratings system to the feature, regardless of accompaniment consent. I have called several times and have left a message, all to no avail claim code to Crown... To earn Crown Club credits and redeem them for Crown Club account boards can cause slip, and! Our staff or bad ( as applicable ) us at pr @ cinemark.com can access your order by number! Is a paid membership Program where you pay a monthly or pre-paid Subscription fee older to enter warren... Excluding holidays gift card number and 4-digit PIN they deem such action be... Use your Subscription plan ( i.e., monthly vs. pre-paid ) REGs Policy to support MPAA! Have called several times and have left a message, all to no avail companions. 18 where applicable ) a Subscription, can I cancel my Crown Club account without cancelling my plan. Subscription Rules for more information ( see Refund Policy ) will cancellation of your for. Theatre, you can still use the credit claim code to receive Crown Club ) or specific theatre should. 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