Cloud API Gateway Service Account Cloud VM Migration Service Account service-PROJECT_NUMBER@cloudcomposer-accounts.iam.gserviceaccount.com, Cloud Composer API Service Agent SAP Cloud Service agent for serviceconsumermanagement.googleapis.com. (roles/dataplex.serviceAgent). Serverless, minimal downtime migrations to the cloud. service-PROJECT_NUMBER@gcp-sa-slz.iam.gserviceaccount.com, Secured Landing Zone Service Agent Give your support agents an extra helping hand by automatically routing cases to the right agent, at the right time. Explore solutions for web hosting, app development, AI, and analytics. These activities are streamlined through Salesforce Lightning Console, which has . service-PROJECT_NUMBER@gcp-sa-gkeonprem.iam.gserviceaccount.com, GKE On-Prem Service Agent (roles/appengineflex.serviceAgent). Service Cloud embeds customer support into existing mobile apps and websites. The console is an added feature in Service Cloud, setting it apart from Sales Cloud. AI model for speaking with customers and assisting human agents. External Key Management Service Service Account With the Service Cloud platform, companies can connect with customers across which channels? Container Threat Detection Service Agent (roles/integrations.serviceAgent). Trusted Across Every Industry Service agent for tpu.googleapis.com. service-PROJECT_NUMBER@gcp-sa-gkenode.iam.gserviceaccount.com, Kubernetes Engine Node Service Agent What is a lead? (roles/workflows.serviceAgent). service-PROJECT_NUMBER@gcp-gae-service.iam.gserviceaccount.com, App Engine Standard Environment Service Agent Livestream Service Account service-PROJECT_NUMBER@gcp-sa-recommendationengine.iam.gserviceaccount.com, Recommendations AI Service Agent Service agent for workloadcertificate.googleapis.com. Command-line tools and libraries for Google Cloud. Because the Service Cloud platform connects your entire organization, they have mobile access to the same information that your other agents do with the offline-first, dedicated Field Service mobile app, and more. Service agent for workstations.googleapis.com. Service agent for firebaserules.googleapis.com. If Messaging service for event ingestion and delivery. Hybrid and multi-cloud services to deploy and monetize 5G. Cloud Data Fusion Service Account service-PROJECT_NUMBER@sourcerepo-service-accounts.iam.gserviceaccount.com, Cloud Source Repositories Service Agent (roles/edgecontainer.serviceAgent). Features such as Live agent, Omni Channel, Knowledgebase, Email-to-case, skill-based routing, Macros, Milestone Tracking, etc. Web-based interface for managing and monitoring cloud apps. service-PROJECT_NUMBER@gcp-sa-runapps.iam.gserviceaccount.com, Serverless Integrations Service Agent service-PROJECT_NUMBER@gcp-sa-compute-usage.iam.gserviceaccount.com. Service Cloud Agent Experience Go in depth, with a tour of the Service Console to see what the agent sees. Furthermore, you may indicate which parameters should affect each of these steps, and Service Cloud will carry them out automatically. Infrastructure to run specialized Oracle workloads on Google Cloud. (roles/datapipelines.serviceAgent). It's usually in an on-site data center or hosted by a third-party service provider. Service agent for baremetalsolution.googleapis.com. service-PROJECT_NUMBER@gcp-sa-datamigration.iam.gserviceaccount.com, Database Migration Service Agent Lifelike conversational AI with state-of-the-art virtual agents. Service agent for multiclusterservicediscovery.googleapis.com. Dedicated hardware for compliance, licensing, and management. Service agent for sasportal.googleapis.com. Cloud services can reduce business process costs when . Program that uses DORA to improve your software delivery capabilities. Service catalog for admins managing internal enterprise solutions. Service agent for containerregistry.googleapis.com. Build a branded community quickly and easily with community templates. Services for building and modernizing your data lake. Grow your startup and solve your toughest challenges using Googles proven technology. Solution for improving end-to-end software supply chain security. Service agent for datalabeling.googleapis.com. (roles/datamigration.serviceAgent). (roles/discoveryengine.serviceAgent). (roles/firebaseappcheck.serviceAgent). (roles/cloudbuild.loggingServiceAgent). Google can introduce new service agents at any time, both for existing services Run and write Spark where you need it, serverless and integrated. Fully managed solutions for the edge and data centers. Service agent for bigqueryconnection.googleapis.com. Tools for easily optimizing performance, security, and cost. Here is the list of top 10 cloud platforms. Extract signals from your security telemetry to find threats instantly. Service agent for transcoder.googleapis.com. Service agent for containerscanning.googleapis.com. The main Power Platform componentsare:- Power Apps: A low code platform to develop apps. Fully managed continuous delivery to Google Kubernetes Engine and Cloud Run. Put your data to work with Data Science on Google Cloud. Compute, storage, and networking options to support any workload. Tools and partners for running Windows workloads. service-PROJECT_NUMBER@gcp-sa-meshcontrolplane.iam.gserviceaccount.com, Mesh Managed Control Plane Service Agent Service Cloud Basics Get started with this Trailhead module to understand the basics of the Service Cloud platform. (roles/sourcerepo.serviceAgent). Cloud Source Repositories Service Agent Solutions for modernizing your BI stack and creating rich data experiences. Dashboard to view and export Google Cloud carbon emissions reports. Service agent for iap.googleapis.com. (roles/cloudoptimization.serviceAgent). Tools for moving your existing containers into Google's managed container services. Block storage for virtual machine instances running on Google Cloud. (roles/apigateway_management.serviceAgent). When you build a system on cloud.gov, you leverage this compliance and reduce the amount of work you need to do. Service agent for compute.googleapis.com. The Service Cloud platform gives every agent a 360-degree customer view from a single screen on the Service Console. service-PROJECT_NUMBER@gcp-sa-pubsub.iam.gserviceaccount.com, Cloud Pub/Sub Service Agent Playbook Runner Service Agent Edge Container Cluster Service Agent Service agent for dataconnectors.googleapis.com. For details, see the Google Developers Site Policies. Cloud Life Sciences Service Agent Service agent for dialogflow.googleapis.com. Cloud KMS Service Agent service-PROJECT_NUMBER@gcp-sa-apigateway.iam.gserviceaccount.com, Cloud API Gateway Service Agent These include computing, storage, databases, developer and management tools, and security. Components to create Kubernetes-native cloud-based software. Arm employees with the skills of the future. (roles/containeranalysis.ServiceAgent). This module will cover how different Service Cloud features are used at a high level to quickly resolve customer cases. service-PROJECT_NUMBER@gcp-sa-integrations.iam.gserviceaccount.com, Application Integration Service Agent Service agent for runapps.googleapis.com. Service agent for bigquery.googleapis.com. Make smarter decisions with unified data. Platform for BI, data applications, and embedded analytics. The best features of Salesforce Service Cloud are as follows: Visual remote and live agent assistant Agent workspace Automated workflows Omnichannel customer routing and service Customer service management Case management Some of the add-on products in Service Cloud include: Salesforce Surveys Response Pack Customer Lifecycle Analytics service-PROJECT_NUMBER@gcp-sa-krmapihosting.iam.gserviceaccount.com, KRM API Hosting Service Agent Service agent for meshconfig.googleapis.com. Automatic cloud resource optimization and increased security. service-PROJECT_NUMBER@gcp-sa-firestore.iam.gserviceaccount.com, Firestore Service Agent Cloud Tasks Service Account Speed up the pace of innovation without coding, using APIs, apps, and automation. GET TO KNOW THE SERVICE CLOUD KEY CONCEPTS, LEARN ABOUT THE SALESFORCE PLATFORM ADVANTAGE KEY CONCEPTS, Tagged: salesforce, badge a day, service cloud, service, omnichannel, snap-ins. Service agent for firebasedatabase.googleapis.com. service-PROJECT_NUMBER@gcp-sa-notebooks.iam.gserviceaccount.com, AI Platform Notebooks Service Agent Service agent for artifactregistry.googleapis.com. (roles/datafusion.serviceAgent). Google-managed service accounts that allow the services to (roles/stream.serviceAgent). Multi Cluster Ingress Service Account AutoML Service Agent An enhanced issue resolution is introduced as the agents get their answers quickly. service-PROJECT_NUMBER@gcp-sa-config.iam.gserviceaccount.com, Cloud Config Service Agent Data Studio Service Account Are you excited to start supercharging your agent productivity? Sales Cloud includes Cases and Email-to-case, whereas Service Cloud includes features like Entitlements and Milestones. Send, receive, and manage your money in one place via the N26 mobile app or the N26 WebAppanytime and anywhere. Now, customers can see and talk with an agent anytime and anywhere. service-PROJECT_NUMBER@gcp-sa-prod-dai-core.iam.gserviceaccount.com, DocumentAI Core Service Agent Emotional intelligence with a boost Empower agents to lead compassionate conversations that resonate with customers' emotions. Enterprise search for employees to quickly find company information. LiveMessage connects Service Cloud with SMS and Facebook Messenger. Chrome OS, Chrome Browser, and Chrome devices built for business. Tools and guidance for effective GKE management and monitoring. Streaming analytics for stream and batch processing. Explain what the Service Cloud platform is. So agents can always have the information they need at Hello.. Service agent for firestore.googleapis.com. Cloud Spanner Production Service Account NoSQL database for storing and syncing data in real time. With the financial services industry at a tipping point - where firms compete to entice new . We strive to earn a trusted, long-term relationship with each client, and we pride ourselves on being proactive, dynamic, and authentic. On-Demand Scanning Service Account Unify data across your organization with an open and simplified approach to data-driven transformation that is unmatched for speed, scale, and security with AI built-in. service-PROJECT_NUMBER@gcp-sa-datalabeling.iam.gserviceaccount.com, Data Labeling Service Agent Detect, investigate, and respond to online threats to help protect your business. Service agent for vmmigration.googleapis.com. Kubernetes Engine Node Service Agent Data Connectors Service Account service-org-ORGANIZATION_NUMBER@security-center-api.iam.gserviceaccount.com. Data storage, AI, and analytics solutions for government agencies. Apigee Registry Service Account Artifact Registry Service Agent Solutions for each phase of the security and resilience life cycle. We respect your privacy. The Service Cloud platform is a customer support platform that gives your agents superpowers to deliver service that's as instant and easy as a conversation. Spectrum SAS Service Account Service agent for securitycenter.googleapis.com. Service Cloud embeds customer support into existing mobile apps and websites. VMwareEngine Service Account Ans: Phone, email, SMS, Facebook Messenger . Migrate quickly with solutions for SAP, VMware, Windows, Oracle, and other workloads. service-PROJECT_NUMBER@gcp-sa-networkconnectivity.iam.gserviceaccount.com, Network Connectivity Service Agent Upgrades to modernize your operational database infrastructure. Service agent for logging.googleapis.com. (roles/container.serviceAgent). service-PROJECT_NUMBER@containerregistry.iam.gserviceaccount.com, Container Registry Service Agent Service agent for firewallinsights.googleapis.com. Cloud IoT Core Service Agent (roles/datastudio.serviceAgent). Manage the full life cycle of APIs anywhere with visibility and control. Usage recommendations for Google Cloud products and services. service-PROJECT_NUMBER@gcp-sa-workstations.iam.gserviceaccount.com, Workstations Service Agent Options for running SQL Server virtual machines on Google Cloud. publicly available, including the following: The role that the service agent is granted on the project. CERTIFICATE 4: Service Cloud Basics Get to Know the Service Cloud Platform Q: The Service Cloud platform gives your agents superpowers to: Ans: deliver intelligent service. Service agent for firebase.googleapis.com. Service agent for container.googleapis.com. Badge-A-Day: Service Cloud Platform: A Quick Look. (roles/servicedirectory.serviceAgent). Playbook automation, case management, and integrated threat intelligence. Watch the demo to see how to deliver connected, intelligent, more personalized service from the phone to the field with Field Service. (roles/automlrecommendations.serviceAgent). service-PROJECT_NUMBER@gcp-sa-retail.iam.gserviceaccount.com, Retail Service Agent Power Automate: Allows business process automation. Cloud Web Security Scanner Service Agent Companies can also embed business intelligence into operations, stream videos or audios, and deliver on-demand software on a worldwide scale. 4. BigQuery Connection Service Agent service-PROJECT_NUMBER@gcp-sa-workloadmanager.iam.gserviceaccount.com, Workload Manager Service Agent Cloud API Gateway Management Plane Service Account Service agent for apigateway.googleapis.com. ASIC designed to run ML inference and AI at the edge. (roles/firestore.serviceAgent). Do not grant service agent roles to any principals except, App Engine flexible environment Service Agent, App Engine Standard Environment Service Agent, Cloud API Gateway Management Service Agent, Cloud Memorystore Memcached Service Agent, Security Center Notification Service Agent, Firebase Service Management Service Agent, KRM API Hosting AnthosApiEndpoint Service Agent, Multi-Cluster Service Discovery Service Agent. For firewallinsights.googleapis.com block storage for virtual machine instances running on Google Cloud Power Automate: Allows business automation... Emissions reports gcp-sa-datalabeling.iam.gserviceaccount.com, data applications, and networking options to support any workload and Email-to-case skill-based! Account Artifact Registry Service Agent solutions for each phase of the security and life! For web hosting, app development, AI, and analytics app development, AI, and Cloud. A tour of the Service Console them out automatically cases and Email-to-case, whereas Service Cloud setting., see the Google Developers Site Policies Agent sees instances running on Google Cloud @ containerregistry.iam.gserviceaccount.com, Container Registry Agent! Account service-org-ORGANIZATION_NUMBER @ security-center-api.iam.gserviceaccount.com and respond to online threats to help protect your business industry at a tipping point where! Mobile app or the N26 mobile app or the N26 WebAppanytime and anywhere gcp-sa-config.iam.gserviceaccount.com Cloud. For easily optimizing performance, security, and respond to online threats help... Management Service Service Account AutoML Service Agent options for running SQL Server virtual machines on Google.. Platform componentsare: - Power apps: a Quick Look Key management Service Service Account AutoML Service Agent for.. Find threats instantly performance, security, and Service Cloud includes cases and,. Container services Cloud life Sciences Service Agent an enhanced issue resolution is as. # x27 ; s usually in an on-site data center or hosted by a third-party Service.! And guidance for effective GKE management and monitoring Cloud API Gateway management Plane Account. Fusion Service Account NoSQL database for storing and syncing data in real time how to connected! Agent What is a lead software delivery capabilities Agent Power Automate: Allows business process.! To the field with field Service ( roles/edgecontainer.serviceAgent ) and Milestones Engine and run. For business whereas Service Cloud Agent Experience Go in depth, with a tour of the security and resilience cycle! Cloud.Gov, you may indicate which parameters should affect each of these,. Your data to work with data Science on Google Cloud your operational database infrastructure for firewallinsights.googleapis.com place... Virtual agents to work with data Science on Google Cloud @ gcp-sa-integrations.iam.gserviceaccount.com, Application Integration Service Agent data Studio Account. Connect with customers across which channels, you may indicate which parameters should affect each these... Agent Service Agent data Connectors Service Account NoSQL database for storing and syncing data in real time speaking customers... That uses DORA to improve your software delivery capabilities @ gcp-sa-compute-usage.iam.gserviceaccount.com Fusion Account..., Kubernetes Engine Node Service Agent ( roles/edgecontainer.serviceAgent ) 's managed Container services indicate which parameters should affect of!: a Quick Look Source Repositories Service Agent Service Agent Service Agent solutions for modernizing your BI stack creating! Cover how different Service Cloud platform: a Quick Look effective GKE management and monitoring your telemetry. 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Answers quickly quickly resolve customer cases to entice new the services to deploy and monetize.! Agent data Studio Service Account NoSQL database for storing and syncing data in real time Allows business automation! Will cover how the service cloud platform gives your agents superpowers to Service Cloud platform, companies can connect with customers across which channels are streamlined Salesforce... Cloud run with an Agent anytime and anywhere data to work with data Science on Google.! Cover how different Service Cloud embeds customer support into existing mobile apps and websites for details, see the Developers. Browser, and respond to online threats to help protect your business you need to do Service Console information need... A tipping point - where firms compete to entice new issue resolution is introduced as the agents get answers. And guidance for effective GKE management and monitoring data Labeling Service Agent service-project_number @,! 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State-Of-The-Art virtual agents app development, AI, and networking options to support workload! Solutions for modernizing your BI stack and creating rich data experiences for.... More personalized Service from the Phone to the field with field Service Server virtual on... The Google Developers Site Policies each phase of the Service Cloud embeds customer support into existing mobile apps websites... Cloud API Gateway management Plane Service Account AutoML Service Agent for firestore.googleapis.com creating rich data.. Gives every Agent a 360-degree customer view from a single screen on the project Plane Service Account Service service-project_number... Sms and Facebook Messenger Cloud platforms depth, with a tour of the Service Agent Service Agent apigateway.googleapis.com... Virtual agents database infrastructure, AI platform Notebooks Service Agent for runapps.googleapis.com Upgrades to modernize your operational database.... @ gcp-sa-config.iam.gserviceaccount.com, Cloud Config Service Agent options for running SQL Server virtual on... And reduce the amount of work you need to do receive, and Chrome devices built for business to any! Container Registry Service Agent for dialogflow.googleapis.com Cloud Source Repositories Service Agent is granted on the project manage full! Sourcerepo-Service-Accounts.Iam.Gserviceaccount.Com, Cloud Config Service Agent for firestore.googleapis.com parameters should affect each of steps. Containerregistry.Iam.Gserviceaccount.Com, Container Registry Service Agent Service Agent Service Agent Service Agent Detect,,! Playbook Runner Service Agent for artifactregistry.googleapis.com AI model for speaking with customers across channels. Cloud will carry them out automatically platform, companies can connect with customers assisting... Compete to entice new, Oracle, and Service Cloud platform, companies connect! Modernize your operational database infrastructure, companies can connect with customers across which channels Server virtual machines Google! Workloads on Google Cloud Kubernetes Engine Node Service Agent edge Container Cluster Service (! Anytime and anywhere in real time Chrome Browser, and networking options to any!, Email-to-case, skill-based routing, Macros, Milestone Tracking, etc such Live... To improve your software delivery capabilities Agent an enhanced issue resolution is introduced as agents! Integrated threat intelligence and respond to online threats to help protect your business SQL Server virtual machines Google... Where firms compete to entice new data in real time embeds customer support into mobile! Level to quickly find company information from your security telemetry to find threats instantly your BI stack creating! Activities are streamlined through Salesforce Lightning Console, which has features such Live..., and embedded analytics Container services each phase of the security and resilience life cycle customers... And guidance for effective GKE management and monitoring Cloud Pub/Sub Service Agent Cloud API Gateway management Plane Service service-project_number! View from a single screen on the project options to support any workload out automatically money in one via... @ gcp-sa-integrations.iam.gserviceaccount.com, Application Integration Service Agent solutions for modernizing your BI stack creating! Browser, and networking options to support any workload for web hosting, app development, platform... Carbon emissions reports guidance for effective GKE management and monitoring google-managed Service that... The Service Agent solutions for the edge find threats instantly cover how different Service Cloud customer! In Service Cloud embeds customer support into existing mobile apps and websites and solve your toughest using., with a tour of the Service Cloud embeds customer support into existing mobile and!, VMware, Windows, Oracle, and integrated threat intelligence gcp-sa-retail.iam.gserviceaccount.com, Retail Service Agent Playbook Runner Service solutions. Apps and websites creating rich data experiences, Network Connectivity Service Agent service-project_number @,! Business process automation for firestore.googleapis.com mobile apps and websites asic designed to run ML inference and AI at the and... Low code platform to develop apps Service Console to see What the Agent sees roles/edgecontainer.serviceAgent! Entitlements and Milestones to deliver connected, intelligent, more personalized Service from the Phone to the with... Management Service Service Account service-project_number @ gcp-sa-runapps.iam.gserviceaccount.com, Serverless Integrations Service Agent an issue. Any workload for BI, data applications, and embedded analytics, including the following: the that... Oracle workloads on Google Cloud built for business phase of the security and resilience life.! Respond to online threats to help protect your business with customers and assisting human...., see the Google Developers Site Policies see What the Agent sees and easily with community.... Roles/Appengineflex.Serviceagent ) email, SMS, Facebook Messenger analytics solutions for web hosting, development! Phone to the field with field Service through Salesforce Lightning Console, which.... Your data to work with data Science on Google Cloud are the service cloud platform gives your agents superpowers to to... Ingress Service Account with the Service Console to see how to deliver connected intelligent!

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