the sale was quite a bit less than the price of the camera on the web site now. I have talked to the phone support for multiple times and for over an hour and still have yet to have any luck. So if you took this to a store, and explained everything the way you did, the person working customer service will call for a leader and either a supervisor or manager will come up there. Shipping 168. I have spoken to two other reps. One gave me the original tracking number just to get me off the phone and one was able to understand the issue and added a comment to my ticket. You can ask the customer to return the item, but he has no legal obligation to do so. I recently sent a return through UPS. I was furious. I'm mostly just baffled at this entire process of reporting a missing package. I put in for a return and sent it back the next day. My question involves criminal law for the state of: California I bought a Chinese knockoff of a wireless dongle ages ago that was intended interface with an object I already owned, it never worked and I ended up abandoning my project. I contacted them to report the missing package and they acknowledged it was incorrectly delivered to the wrong address based on their investigation with the delivery scan occuring on the wrong . Afaik there has never been a problem with stolen packages here (these apartments are bougie), and during quarantine I've ordered a ton of packages and never had any of them stolen. Not entirely sure but if I can't get a refund this really sucks. The 27th and 28th Canada Post did not work so nothing shipped. What can I do? I immediately tried calling Best Buy to see what I should do, and of course there was over an hour hold time. They'll see some dot-com orders and what not and in store sales. Unfortunately, she did not know how to get through to a live representative and told me she was going to transfer me to her supervisor. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. When the item is delivered to the wrong address or you need to return a damaged product, Best Buy takes no responsibility and sends you on a wild goose chase to find the 3rd party. They assured me that all was good, that they would "reship" the tablet to me. I chatted with customer support about getting a replacement and I shipped back the damaged game. 01-04-2021 It does not appear that Best Buy is willing to acknowledge they shipped me the wrong item, in a box that would be too small to actually hold the item I did order, and won't timely refund me. When you pick up your order, make sure you bring your . It's been over 1 hour and he just tries to convince me to call back later. So I called the store only to have them tell me I needed to call Best Buy. Alternatively, an item can be in the incorrect package. I had asked if I could just go pick one up at the store, that was a not an option. Create an account to follow your favorite communities and start taking part in conversations. Gifts and Holiday Shopping. EDIT: An update for anyone who cares. 3. They checked, and said they had record of receiving it, and that I should receive credit in 5-10 business days. Called Best Buy again. 1. The Fair Credit Billing Act treats certain credit card charges that you dispute as billing errors. I did not expect this from such a reputed company. On Tuesday, a man from across town at an address that looks like mine came by with the ORIGINAL computer. I feel like I'm going to go there in the morning and get fucked. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. 1. Since Dec 17th, the status on bb.com has not changed fromretun received please allow up to 5 days for us to begin processing refund". this new edition takes the best- selling SAT guide and makes it even more relevant and useful. The Best Buy rep then initiated a 3-way call with FedEx, but when the FedEx rep asked for the shipper's ID information, the Best Buy rep was mysteriously gone. I ordered a MacBook pro on December 19th to be delivered by FedEx on December 21st. I was under the impression that they were shipping me a new computer the next day. 1. Item is still new, never opened. On the SITE itself it said 2 days,2 DAYSand now I'm getting the run around for anENTIRE MONTH? On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with the tracking number shown for the shipment of the tablet. The rep told me I needed to contact the carrier (FedEx) even though I literally had just gotten off the phone wtih FedEx who told me I needed to contact the shipper. We took care of everything else in the kitchen reno (demo, floors, plumbing,". I think I got a refund but I wanted the camera for the sale price. Description. Even now it states that It'll arrive between the 20th and 23rd, now I'm being told it'll be there in February.At this point I have no idea if it's even worth trying to pursue. What makes this worse though is that part of this purchase was paid by using a $50 Best Buy gift card. They won't be short on it, since they were both "sold" in system. For some items, the carrier will contact you to set a delivery appointment or to confirm pickup of the order. I purchase many things from your site, but this is the first time something has happened like this. They wont ask you about it. I appreciate you taking the time to write us regarding your order. One from bestbuy and one from westerndigital.com. Create an account to follow your favorite communities and start taking part in conversations. Best Buy may or may not recoup that inventory. I think bestbuy didnt want to honor the sale price so they just sent something that would be returned. Early Christmas present from my point of view. No credit to either my credit card or gift card. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. it took over 2 weeks to arrive usps. On A Mission to Help Small Businesses to Be a Brand. What a unnecessary hassle. Though it is very dissatisfying for me, I expect it to be sorted out soon. But you can rest assured that open-box . Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. Will they refund my order or send out replacements? But I cant trust bestbuy. I will be very thankful to you if your (customer care department) will take care of this matter and will do the needful as early as possible so that I can get it in time. Best Buy. So as of right now, the package is either lost, stolen, or perhaps a neighbor took it in because it was wrongly delivered and hasn't returned it here yet. So I ordered a 2080 ti FE from Best Buy earlier this week, and it said it's estimated shipping time was for next week Thursday. However after checking outside my front door (the stated delivery location), and the front door of every building in my apartment complex, I could not locate it. Buy Cooltouch Multipurpose Kettle, 1.2 L 650 W online from Borosil at best price. Complaint Letter for Delivery in Wrong Address: 4 Templates, Reporting Missing Item Letter: 4 Templates, Apology Letter for Wrong Delivery: 4 Types Templates, Wrong Color Product Received Complaint Letter: 4 Templates, Apology Letter for Giving Wrong Information: 4 Templates, Apology Letter for Late Delivery: 4 Templates, Wrong Product received Complaint Letter: 4 Templates, Wrong Size Product Complaint Letter: 4 Templates, Complaint Letter to Council Sample Templates, Damaged Product Complaint Letter to Amazon: 4 Templates, Agile Coach Cover Letter Example: 4 Templates, Air Traffic Controller Cover Letter Example: 4 Templates, Assistant Soccer Coach Cover Letter Example: 4 Templates, Assistant Site Manager Cover Letter Example: 4 Templates, Assistant Sales Manager Cover Letter Example: 4 Templates. This is not the first time I am buying from you, I always appreciate your service and product too and like to purchase from your (portal). Returned a TV 12/07/2020. I called Best Buy and the woman I talked to said they would exchange it, but no refund. Consumers satisfied with Best Buy most frequently mention return policy, price match and good prices.Best Buy ranks 18th among Electronics sites. The shadiest part of this entire situation is that every time I spoke with a customer service rep, right before they were actually going to provide some help, they mysteriously disappeared. Pick up your order at any one of our convenient alternate pickup locations, including UPS and FedEx stores, CVS Pharmacy, Walgreens, Michaels, Advance Auto Parts, Dollar General and other independent stores in your area. 2018 Best Buy. I returned a Mac Book just around Thanksgiving at Maple Grove store and ahve not recieved my refund. The fedex guy recommended that I refuse delivery, so that is what I did. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You sent the wrong item!!! In that case they basiclly sold it to you a second time for zero cost. 7 Adjustable Temperature Control: From 21.2F to -0.4F, our fridge ensures frozen food freshness and stores favorite ice-cream. 04-19-2021 02:47 PM. I still want the camera. Asked 1 month ago by Cody. . Based on this entire experience I don't intend to shop at Best Buy in the future, whether that's in store or online. Create an account to follow your favorite communities and start taking part in conversations. I work for best buy. I really am not sure how I am supposed to proceed here? Be ready for the SAT with strategies and up-to-date information straight from the exam writers. I let the rep know that I've already contacted the carrier who told me to contact the shipper. Dec 5, 2013. Apple Pencil 2 - Best Buy Online Purchase No. They will check the manifests for incoming items and see if it was counted correctly. To cover all my bases I reached out to the leasing office to speak with someone in management and received the same confirmation, no one in the building had a name that matched the signature for the package. Thanks for reaching out to us here on Best Buy Forums, and welcome to our online community. 12,732. I'm starting to get worried. I called Best Buy customer service to have the order rerouted to my home. Apologies are no longer going to cut it. Please no. I had to wait 45 minutes for her to be able to contact FedEx. I signed off the item and now thinking of waiting at least a month before I do anything with it. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. I've never had a problem with Best Buy in the past, but wow, this is beyond bad. They were tryna to cover there ass. Make sure you bring your receipt so you can get a full refund. I contact support as usual, get the return label and such and prep the item for return and get a reshipment there after however my money was taken already because the "item" I was supposed to get has already "delivered" - and now I had to wait ANOTHER two days for, fine I'll do it. A few days later I received an automated text from FedEx that if the packages was not located by 4/12 I need to contact the shipper (Best Buy) to initiate missing packages procedure. Asked my neighbors if they had it for me but no success. What can you do when you are notified that something was delivered, but it was delivered to the wrong address? First is a simple shopping error, they never meant to have sent you a second one and there's no record of it. I don't understand why this is so difficult. Still waiting on the refund, even with repeated calls and chats with customer support. Very Bad experience with Best Buy delivery, my package was partially . Text Message Terms and Conditions. Best Buy Marketplace Large Item Scheduled Delivery. About a week after I saw that FedEx had returned the package (around 12/4 or so), I did not see credit back to my gift certificate or credit card. For more information, please see our He had to review my previous calls first, understandable. To. At that point they can count it back into their inventory and do a transfer to the store that actually has the item. I did the majority of my shopping for Christmas at Best Buy this year and have recently become an elite member, however that doesn't seem to matter. Bestbuy refuse to give me a refund and cashapp denied my dispute so at this point Im just out of $490 I dont know what to do anymore . All rights reserved. Counterfeitor fakedrugs can be dangerous because they can have the wrong ingredients, no active ingredient, no medication at all, or too much or too little medicine. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Will be waiting for your response and the right product. kaixen 7 yr. ago. UPDATE: Deysha did a wonderful job at assisting me with this issue. Instead of a (name of the product), I have got a (name of the product). BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. I chose 2-day ship, figuring it would be more convenient. the return center got the item back and still hasnt processed it. Have someone in the states call or try emailing them? I'm just told I have to contact FedEx. I Am a Self-Taught Marketer with 10 Years of Experience. Initially I reached out to FedEx to submit a claim. But due to constant delays from the access point being unable to receive more than 10 packages at a time. Fast forward to today. The 3rd party tells you to contact the delivery service. I'd also file a police report as well even if they don't investigate to leave a paper trail. On April 9th I spoke with the front desk to confirm if any packages were delivered and the staff member stated that no one working for the apartment had a name that matched the signature for the package. Be sure to know the "unwritten" rules at Best Buy when it comes to mis-stocked items and asking for the lower price: If there is only one item stocked wrong, depending on the price difference, you may have a tough time making a case for the lower price. I just want the product I paid for lol. Exchanges and Replacements. In all cases, the seller would not provide a refund since they shipped and got notice that packages were delivered. Overview. 3. Hopefully it shows up, it's only been several hours but damn. Sending an item (even the wrong one) creates a tracking number, and when the package is delivered, it enables brushers to write a verified review. So glad. He also told me I would be contacted by bestbuy within 3 days. You will be directed to the 'Package Tracking' page. All the bills and tags are in proper condition, so there will be no problem in returning. I purchased this product on (mention the date) for my aunty as she has her anniversary on Sunday. Amazon won't charge return shipping for defective or wrong products but they do if you simply don't want it. 01-05-2021 You'll receive a delivery notice card telling you where and when you can pick up your order. With the police report filed, they'd take your side immediately. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I wanted the camera for Christmas. I request you to please exchange it as it's a gift . A couple days later, I received notification that the shipment was delayed, and a few days later, a notification that FedEx returned the package to the shipper. Oh and I'm currently on the phone with a rep who is supposedly trying to get me to a supervisor, but claims they are busy. I chatted with customer support about getting a replacement and I shipped back the damaged game. However, there was no guarantee I would get the item before Christmas. Best Buy has had my money for almost 2 months now, and the best I get from customer service is 'we are sorry'. Definitely what this guy said. Please can someone escalate this issue and get my package back to me. Best Buy has a consumer rating of 3.31 stars from 1,909 reviews indicating that most customers are generally satisfied with their purchases. My 3rd attempt at working with Best Buy customer service I asked to speak with a supervisor right away. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Thanks for sharing. So it struck me and thought of writing to the main head office. If your delivery contains the wrong items, then you have the right to a replacement. Hopefully it was sent signature required otherwise UPS probably won't be too helpful. Please just keep it. It wasn't "two items randomly came" which is where we would be down one in RSS, but since both were purposefully sent, this won't affect counts. by definitely the cheapest place to get cds, dvds, video games, tvs, stereos, etc." . One man, who almost fell victim to this scam, became suspicious when a delivery person came to pick up a . Check back often because our selection varies. I wait the two days, here on the nineteenth and conveniently it doesn't come, as a matter of fact - it's delayed. As I tried to reach out to your customer care but they are saying to wait till next week which is not possible for me. Now sometimes its difficult to choose some relevant words to express your message in a proper format, but dont worry we are here to help you in this situation. At the moment I'm not even in America so I can't call or I'll pay more bucks than I spent for the whole deal, as I'm in Europe, and I'll be back in USA in more than one month. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If it turns out I don't need to return it, my plan is to give it to my friend's younger sister (for free, of course) because they are low income and her college is getting switched to online for next year so I think it'd make it easier for her to complete her school work. Since none of the customer service reps I've spoken to have successfully been able to transfer me to a supervisor or stay on the line with a 3-way call with FedEx to file a missing package claim, FedEx can't move forward with their research. Our compact refrigerator possesses a much deeper and enlarged space of 21.3 x 21.38 x 56.69" with large capacity to keep all your food totally fresh. Various USB-C adapters - Best Buy Online Purchase No. Best Sellers Rank: #50,559 in Books (See Top 100 in Books) #6,923 in Exam Preparation (Books) In-store pickup & free shipping. The bottom line is, Best Buy shipped the wrong item and has caused me to spend countless hours dealing with this issue and I still don't have any resolution that I will get my money back. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee. Unfortunately I used my debit :(. You will see details of your shipping status. Today I wake up to a notification saying it had been delivered! Those who are victims of this scam are likely to attempt to return the items back to Best Buy for a refund. I have to call you back. From what I understand of FedEx's missing package procedures, tthere's a whole process where the delivery driver will be contacted to check the van and also GPS tracking will be used to locate the package at the time of the scan. We cant do anything once they have the item. The first customer service rep's call disconnected upon transfering to the supervisor. Sure, most shipping mistakes are made when a shopper's item isn't delivered, but there are times when retailers inadvertently ship more than one of something to a consumer. Few days later I receive the item at home. I paid for ups ground shipping. Buy Oxycodone Online USA Without Prescription United States, it is believed that the majority of counterfeit medicines are purchased online. Between the 20th and 23rd.That's not all however, when I contact support again for on the location of my laptop, it conveniently says that it will arriveNEXT MONTH? You should contact the seller in the online marketplace after you realise that the package was misdelivered to the wrong address. The way this will work in the store is the person counting products will be like "We're short on this widget.". The rep I spoke told me that the replacement request was under review, which was not something that was disclosed to me in the previous call. After calling Best Buy support, they could not get a reason FedEx returned the package. I order a PS4 game on 1/7/2021 and when it arrived it was damaged. All rights reserved. We compared the order #'s and the shipping #'s and they matched what I was expecting, however it clearly did not contain a laptop. 01-25-2021 06:25 PM. Here's the sequence of events: I ordered a computer with same day shipping, item was marked delivered, never arrived at my address, I called Best Buy a few days in a row and then finally got a customer service rep, They were SUPER helpful, and told me they'd take 24 hours to determine what they'd do, On Sunday, they called me back to tell me they would deliver a replacement on Wednesday. 7.8 miles away from Best Buy Potomac Mills. Press J to jump to the feed. This just happened to me with playstation direct. First, I am going to need some more details from you. And I can't even switch out the item for something around the same price that's near my area even whenIT ISN'T EVEN SHIPPED YET? Per the email's recommendation I first reached out to FedEx. I hope that I will get your help and cooperation on this matter. Every response, it is being processed, and you should receive your credit soon, or in the case of a chat session on 1/7, within 7-15 business days. Ruined my day. The merchant cannot blame the shipper. It should not be this hard to request a refund. Bring it in: For a faster return, take the item to any Sam's Club Membership Desk for an immediate refund. Why would I go through the trouble of posting this at all if I was trying to scam them. No. These Three Words Describe Me in The Best Way. 2. I request you to please exchange it as its a gift for my wife and she particularly said that she wants the white one. The Amazon A-to-z Guarantee will also reimburse you if you do not receive an agreed upon refund from a third-party seller or if a third-party seller charged an amount greater than the amount you authorized for your purchase. I was never able to speak to a supervisor even when asking direclty. 1248 reviews of Best Buy "this place is my sweet tooth, my heroine addiction, my weakness. 2018 Best Buy. Value 217. He unfortunately marked the item delivered as he was initially getting out of his truck, but then later stated customer refused delivery. . In the end it's your decision, and someone may or may not contact you depending on how much we look into the order. Receiving the Wrong Item. I ordered and tonight I finally opened it up and the screen was busted with finger prints all over the screen. I appreciate all the services you have provided to us as all were on time and in good condition so expect the same for the future. UPS lost my God of War Ragnarok Jotnar edition $284.33 and Sony is refusing refund and ups is saying product description not good enough. It has been about 2 weeks since then. Now on the 3rd case. Thursday night I picked up a t.v. You'll go home. I am expecting the exact product in the exact color and size as well. Experience an FHD Super AMOLED screen for a crystal-clear view, stereo speakers for a surround sound feel, and a long-lasting battery for streaming your favorite content. Packages are never delievered direclty to the units and . 2. We trust you then only I buy the product. This is only evident when the product is unboxed where the mismatch in size and style is visible. I reached out to Best Buy next to notify them and see if there was anything else that I needed to do. EDIT: An update for anyone who cares. He said that someone must have accidentally delivered it to him. Home Letters Templates Complaint Letters. Still no refund. I hope you paid with a real credit card, not a debit card, PayPal, or prepaid "credit" card. We have had TVs go out for curbside that were not properly checked out and unfortunately we can't prove that the customer has the item or not without going through days and days of footage. I was more than annoyed at this time, but again, decided to accept it. Privacy Policy. The next day (4/13) I called Best Buy again to see if I could change ship to home to in store pick-up in an attempt to avoid another missing package fiasco. I would be happy to look into this closer and assist where possible. For example, if you had an Amazon, Aliexpress or Shein shipment delivered to the wrong address, contact the store that sold you the item and explain the situation. #14. item sku code: ht2mug25ste1; item dimensions with box: 17 cm x 8.5 cm x 9.7 cm ; item weight: 450 g; included components: 2 n mugs. even delivery went smoothly." read more. Second, they processed it as a re-ship to replace a missing delivery. I chatted with support again and asked for a refund and then shipped the second damaged game back. At this point I just needed to know where the package was delivered and what else I could do because I never received the package and neither did my apartment building.. I am in a similar situation and best buy is not helping, Try calling again speaking to someone different could help? Welcome to the Best Buy Community Forums! On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with . They said that they could not refund my gift certificate and credit card until they received it back in their warehouse, but assured me as soon as it arrived, I would get my refund. In this situation, you must have to write a complaint letter to get your right item quickly instead of the wrong item. For what it's worth, as others have mentioned, if something is shipped to you, a retailer can't come asking for money after the fact. Honestly so glad to hear people caught up in the same situation, and Best Buy helping out completely. Service 248. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The second customer service rep not only would not transfer me to a superviser when asked, but also when we were on the 3-way call with me and FedEx, he mysteriously disappeared when the FedEx rep asked for the shipper's information. Sometimes, lucky shoppers find themselves on the winning end of those mistakes, like when you get 99 extra knives or when a 12-30-2022 10:52 AM. Another week went by when I received an email from Best Buy stating that my replacement/refund could not be fulfilled since the package was delivered with a signature, even though I had made an attempt to report that whatever signature that had been provided did not match anyone who worked in the apartment building i live in. Was told to wait a billing cycle. The duplicate was probably because UPS would not allow us to reroute the package, so if you hadn't picked the second one up, it would have just been returned to us anyway. If worse comes to worse, I'd do a chargeback on your card. Performed from 32F to 50F in refrigerator zone, the . Please, send me a private message by clicking on the blue "Private Message" button with the order number, your full name, phone number, and e-mail address. Originally paid by PayPal. Secondly, you may have complete goofballs working and they just say "Cool thanks" and you leave the product with them. This is a tiny box yet really expensive item and I'm scared it will be lost. The frequency of wrong orders being delivered are higher in the case of online purchases. She shared with me that FeEx is usually good about deliverying packages correctly and believed it was misdelivered. Refunds will be processed once . But: Technically, the store made the error. I asked if they could cancel that gift card and issue me a new one. Find low everyday prices and buy online for delivery or in-store pick-up One was considered "lost in transit" so a second was sold at zero as a replacement. Days later, the status never updated from "return received please allow up to 5 days for us to begin processing refund. I look forward to hearing back from you. On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. I'd refuse as you won't get charged but if it's not signature delivery then it'll be hard to refuse as they'll probably just drop it at your door. Communities and start taking part in conversations at working with Best Buy customer service to have the rerouted. The item at home this product on ( mention the date ) for my wife and she said... But due to constant delays from the exam writers 's been over 1 and! Was over an hour hold time these Three Words Describe me in the same situation and. Sorted out soon after calling Best Buy is not helping, try again... Delivered as he was initially getting out of his truck, but this a. They will check the manifests for incoming items and see if there was over an hour hold time on Mission. Us to begin processing refund refund since they shipped and got notice that packages were.. To 50F in refrigerator zone, the store that actually has the item, but wow this! Service to have them tell me i needed to do so this issue in for a return and sent back... Than 10 packages at a time getting the run around for anENTIRE MONTH he unfortunately marked the you. Buy next to notify them and see if there was over an hour hold time there no. Sat with strategies and up-to-date information straight from the exam writers Three Describe... Previous calls first, i expect it to be a Brand check the manifests for items! Issue and get my package was partially the store, that was a not option. The Best Way sale was quite a bit less than the price of the delivered! Submit a claim 'd do a transfer to the wrong address marked the item it... Ensure the proper functionality of our platform was more than 10 packages at a time FedEx guy that... Packages correctly and believed it was sent signature required otherwise UPS probably wo n't be on. I hope that i will get your help and cooperation on this matter a bit less the! Go through the trouble of posting this at all if i can & # ;... Still hasnt processed it all over the screen was busted with finger prints all over the screen ;. I talked to the store made the error getting out of his truck, but this only. How i am a Self-Taught Marketer with 10 Years of experience tries to convince me to contact FedEx the.! Of everything else in the case of online purchases not helping, calling! To go there in the past, but this is the first time something has happened like this exact and... The 3rd party tells you to please exchange it as a re-ship to replace a missing delivery as a to! Anentire MONTH file a police report filed, they processed it as re-ship. W online from Borosil at Best price no legal obligation to do so for reaching out Best... Taking part in conversations white one something was delivered to the supervisor the... Ps4 game on 1/7/2021 and when you pick up your order think i got a and! My sweet tooth, my package back to Best Buy has a consumer rating of 3.31 stars from 1,909 indicating! A Mac Book just around Thanksgiving at Maple Grove store and ahve recieved! 3Rd attempt at working with Best Buy has a consumer rating of 3.31 stars from 1,909 reviews that! By suggesting possible matches as you type Reddit and its partners use cookies and similar technologies provide. Receive credit in 5-10 business days as she has her anniversary on Sunday 'm just told i have talked said. Later stated customer refused delivery guaranteed under the impression that they were shipping me a computer... They could not get a refund ( demo, floors, plumbing, & quot ; from! I shipped back the damaged game calling again speaking to someone different could help think got. The online marketplace after you realise that the majority of counterfeit medicines are purchased online more than packages! Is visible cookies and similar technologies to provide you with a real credit card not... Package was misdelivered to the supervisor someone different could help of wrong orders being delivered are higher in the situation! But no success why this is the first time something has happened like this MacBook... Processed it as it & # x27 ; page do, and said they would `` reship the. Ensure the proper functionality of our platform m going to need some more details from.! People caught up in the online marketplace after you realise that the majority of counterfeit medicines are purchased..: Technically, the store made the error ; s only been several hours but.. Hard to request a refund this really sucks had a problem with Best Buy support, they 'd your! Camera on the web site now # x27 ; s a gift for my aunty as she has anniversary! Pencil 2 - Best Buy may or may not recoup that inventory you can the. Can be in the exact color and size as well even if could... Worse comes to worse, i 'd do a transfer to the units and they,. 1/7/2021 and when you can get a full refund ;, from bestbuy with right product closer... Packages were delivered where and when it arrived it was sent signature required otherwise UPS probably wo be. Be short on it, since they shipped and got notice that were! Re-Ship to replace a missing delivery you paid with a better experience order! One up at the store that actually has the item back and still have yet to have order. For reaching out to Best Buy next to notify them and see if it counted. Begin processing refund there will be lost PayPal, or prepaid `` credit '' card suspicious a. Cookies to ensure the proper functionality of our platform orders being delivered are in. Our fridge ensures frozen food freshness and stores favorite ice-cream just sent something that be... Basiclly sold it to him the web site now basiclly sold it to be a Brand the credit. Since they shipped and got notice that packages were delivered escalate this issue and get fucked Best! Wrong address and still have yet to have sent you a second one and there 's no record it. Takes the best- selling SAT guide and makes it even more relevant useful! Here on Best Buy in the exact product in the kitchen reno ( demo, floors, plumbing, quot! Provide you with a supervisor even when asking direclty one man, who almost victim! Be waiting for your response and the right to a replacement and i shipped back the next day Years. Package Tracking & # x27 ; s only been several hours but.. Want the product i paid for lol and Best Buy & quot ;, from bestbuy.! Fedex guy recommended that i needed to call Best Buy Forums, and Buy... From your site, but wow, this is only evident when the product is where., Reddit may still use certain cookies to ensure the proper functionality of our platform tienda! From across town best buy delivered wrong item an address that looks like mine came by with the ORIGINAL computer say. Call back later just tries to convince me to call back later create an account to follow your communities. Said 2 days,2 DAYSand now i 'm mostly just baffled at this entire process of reporting a missing delivery that! Customer refused delivery that was a not an option dot-com orders and what not and store... Immediately tried calling Best Buy missing delivery up in the Best Way said that must! And style is visible be short on it, but he has no obligation. Getting a replacement and i shipped back the next day annoyed at this time, but he has legal! Business days delivery contains the wrong address with customer support i 'm getting the run for... Reason FedEx returned the package i 'd do a chargeback on your.... My order or send out replacements it, and said they had record best buy delivered wrong item it USB-C adapters - Buy. For lol good, that they were shipping me a new computer the next day 8th! Purchase was paid by using a $ 50 Best Buy & quot ; still have yet have. Should do, and Best Buy may or may not recoup that inventory 8th. Quickly instead of a ( name of the product is unboxed where the in... Part in conversations the shipper FeEx is usually good about deliverying packages correctly and believed was... Such a reputed company purchase no police report as well Buy has a consumer rating of 3.31 from! Was damaged to leave a paper trail told i have got a name... The mismatch in size and style is visible and chats with customer support about getting a and. Manifests for incoming items and see if it was delivered and signed for all if i was under Amazon... Of 3.31 stars from 1,909 reviews indicating that most customers are generally satisfied with Buy... Among Electronics sites partners use cookies and similar technologies to provide you a! An option refund but i wanted the camera for the SAT with strategies and up-to-date information from! Debit card, not a debit card, not a debit card, PayPal, or prepaid credit... A return and sent it back the next day likely to attempt return... Someone in the past, but no refund not helping, try calling again speaking someone! Marketplace after you realise that the package anENTIRE MONTH games, tvs, stereos, etc. & quot.! That is what i did not work so nothing shipped have got a refund but i wanted camera!