Wave pool is fantastic. Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. Ok fine Ill use their text service for the front desk! Well it was a problem and a lifeguard that should not be allowed around kids rudely ejected her. Ok cool No biggie I love standing. It is called Tom Foolerys. Again the food and drinks are very over priced, but offered within the park it self- for convince. Buried many a thousand year. Beds were very comfortable (soft). Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. Staff didnt feel it important to post this anywhere. No one seems to know what they are doing! Food: Resort food is meh and very expensive. So we decided to sit outside and enjoy the gas fire and stay warm only to discover the bonfires also had stopped working a week after they opened and were never repaired. Try dealing with that when the kids are excited or tired.The other thing about the restaurants is to understand the hours. We did not get there until about 10:30PM and my first thought was wow this place is nice. Here is the short version as a family with a 4 yr old and 74 yr old. I can support that! Nothing is Coca-Cola or fresh brewed tea (hard pass!). Our masseuses lacked skill to know what she was doing and strength in her hands to get to the muscle. I would not pay for this again. This is the largest indoor waterpark in America, all 223,000 square feet of it. Blackout curtains work well- which is important to me! We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. Click? Cool Ill stand in the heat for an hour. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. Blackout curtains work well- which is important to me! I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. All the F&B outlets are just ehh. Third issue, when we arrived to our room we found hair everywhere in the bathroom. The facility is new and very nice with the safari theme. Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. 2. I will look on their website! Origin of the mystery[edit] In 1885, the Canadian Guillermo Farini (pseudonym of William Leonard Hunt) was one of the first westerners to cross the unexplored portion of the Kalahari. 60 tickets to do the big zip line. le-de-France is the most densely populated rgion in France. 71,748 views Mar 28, 2021 Join ranger as he shows you around the kalahari water park located in round rock texas. LOTS OF WALKING! At all. Dont waste your money on poorly ran sub par experience. At all. B-Lux was decent. Clement claimed his study of Farini's description of his route highlighted inconsistencies in Farini's story. No outside food allowed. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration of our trip. It's like a Vegas for kids. After the day we went back to our rooms to relax and enjoy our tub with water jets only the tub didn't actually work the knob to control the jets wasn't even functional. Yesterday half the slides were closed. On top of that my family had a wonderful time at the resort and want to go back! * Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Water park- Overall awesome. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Just bakery and tacos at the Starbucks- uh what?!? Food had zero flavor. Some F&B outlets don't offer fountain, some do. Lowest Rate Guarantee. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. Upon booking, deposits, and paying in full at check-in- there is no invoicing or receipt emailed or handed to you. Xian, went above and beyond to help locate it and return it to my son. Its called grotto and its like a cave but only adults are allowed to enter. 3. The breakfast is only served in one location as the other resturant isnt even open yet. I called to complain and we were given a late check out at no charge which was very appreciated. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the durationMy family and I are currently staying at this location. Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). Until then, reach out with any questions I didn't already answer. The girl working the front desk was very sweet but horribly under trained. Perfect for us. No one knew. Not the best job in keeping out noise from the corridor. After waiting several hours and calling guest services several times, I finally gave up and walked down to the front desk to ask for towels and toilet paper (because we didnt have anymore of that in our room either). Seriously? He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. Ran out of toilet paper and soap over and over- both large restrooms and individual family ones as well. Thank you for a wonderful time and thank you for the above and beyond customer service. We were able to do everything and everyone had a blast. My only beef is the the staff at the Waterpark would tell us different things everyday: can't do this today, needs to be this today etc. Henderson, Nevada 1 Lost and Found Review of Kalahari Resorts & Conventions - Round Rock Reviewed December 21, 2020 Upon their arrival home, my son realized he lost/left his beloved bear at the resort. We dealt with it. This waterpark is one of the largest indoor waterpark in america and features. 3. Last minute changes I guess. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. Just didn't cut it for my family.Overall, great experience and I would go back again. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Arcade is very cool but the games are lacking. My child Is hungry and this is one inconvenience too many. Xian, went above and beyond to help locate it and return it to my son. Ok I dont carry change but I had a house key and managed to make it work. 5. I called to complain and we were given a late check out at no charge which was very appreciated. I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. This is my line in the sand . Weve watched it come to life, stayed up to date with the website etc. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration My family and I are currently staying at this location. I ask for manager. Our package had a 20% off retail coupon but when we went to the shop they said it wasn't coming up on my bracelet so after a series of calls and asking my room number which at this point I hadn't been given a room number they applied the discount. In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. They crisscrossed the desert area in the direction of Farini. Lots of games, lots of rides, lots to do. Not many actual games. If there is not going to be any valet service, then there should be no need for employees running off guest/ traffic through there. We're in it together Your safety & security is our #1 priority. How many families can afford $24 a plate for dinner? My family and I are currently staying at this location. The gym is very well equipped. I want readers to understand this is a gorgeous place with gorgeous amenities and to give it a chance. Read the long version for specifics on guidance on how to stay from a hospitality perspective. We did complain and recieved apologies from the staff. Again, just not going to work out in such a Foodie location. There are 3 sizes provided to guests, but any child under 2 wouldn't fit into them. Absolutely disgusting! When one thinks of themed family friendly resorts what comes to mind? We can't thank Xian and the staff enough. Again, just not going to work out in such a Foodie location. I also had to find a manager to tell her that children were throwing basketballs from the top of the escalators into the machine trying to make trick shots. As such, the region includes the now far-flung suburbs of the Paris metropolis, together with several large surrounding towns that form part of the larger conurbanation. Ive seen beach cabanas for less at Bahamas resorts. Paris, city and capital of France, situated in the north-central part of the country. So after that we were grossed out and decided to leave. Thats logical. I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. Needless to say we skipped booking one. There are employees just moving around at snail pace. 3.3 milesfrom Kalahari Resorts & Conventions - Round Rock Free Wifi Free parking Breakfast included Wingate by Wyndham Round Rock Hotel & Conference Center View Hotel 1,183 reviews 3.4 milesfrom Kalahari Resorts & Conventions - Round Rock Free Wifi Free parking Breakfast included Quality Inn & Suites Round Rock View Hotel 470 reviews I think we will return again because the park is phenomenal in terms of options and attractions but for the money spent I was left dissatisfied during this visit. The quality of prizes is elevated!!! For a brand new facility I would have expected more maintenance/housekeeping employees monitoring the waterpark. It's like a Vegas for kids. I later found out they charged my separate card $300 and the card I used to book my room causing me overdraft charges which I discovered after my trip. All the F&B outlets are just ehh. We are so grateful they took the extra time to look for the bear. The employees working the Porte Cochere need major improvements. Who is monitoring guest coming and going? Ok so I got 4 toppings and paid for it but when I got my receipt my pizza total was over $40. Well we were little skeptical to go there after the negative reviews but we had a great time .. well check in was short guess we got lucky and the room was clean and absolutely no complaints yes the resort is crowded but thats how water parks are supposed to be so that didnt bother us the water park was well organized the staff was very helpful and each ride had like a .less than 5 min wait and there was enough floaties for everyone and the adult pool was good but very adulty Tom foolery was good no complaints there too food the Italian food was not that great in fact not good at all but the Mexican food was very good while checking out the elevator wait took more than 20 minutes thats the only flaw we had , it was so crowded since we had a cart full luggage we had to wait more longer and finally we had to loose the buggy and carry the luggage separately, This is the version of our website addressed to speakers of English in the United States. They just wouldnt have understood. 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