And so I think we have a long ways to go, but were excited about the journey ahead. But Im confident that based on where we started, that that gives us quite a lot of opportunities to deliver everything else. Hungry people. Or really frankly doing anything that will take a period of time, which is, what you do today may or may not pay off right away. This list does not include technical or factual questions. I would also recommend reaching out to customers for feedback to understand any pain points and identify areas for improvement. Are you looking to land a job as an electrical machine engineer? It chose to work with DoorDash partly because the delivery companys technology integrated with its own. It also has its share of enemies: Regulators who have poked holes in the start-ups pricing and employment practices. I would apologize to them for the inconvenience and provide them with an estimated time of arrival while offering them to check our application regularly for updates. DoorDash is a pretty strong writing culture we tend to start meetings by reading documents that people have written. The first question is, what is your favorite class at the GSB? I used to attend to customer queries and grievances through phone, email, and face-to-face interactions. Tony Xu: Yeah, I think, again, there isnt a silver bullet and youre right. But for us, it was this value choosing optimism and building a plan. I think, ultimately the way that Ive tried to measure myself is, how are we actually doing along these dimensions? Were missing the measurement of something. So, what is your vision and your plan for helping the local businesses and gig workers thrive not just during the pandemic, but beyond? I think in the US thats north of 50%, that number has been true in pretty much every decade that its been measured. You must live in San Francisco to work in Technology, I think youre gonna see more of that spread, youre gonna see a greater distribution of all the things that I think we each want, convenience, for example, or access to different types of jobs in more places. They want to see influential behaviors, such as using data to establish trust in your decision rather than supporting an idea based on opinions or feelings. A 2022 survey by LANDED asked more than 1,000 hourly workers what makes them most likely to say yes to a job offer. Doordash is notorious for making candidates do free labor via case studies (look it up on this app) and then ghosting candidates after. Whether its delivering meals, those children who no longer can get them anymore because schools are closed, or to give healthcare workers free meals because theyre working 24/7. It tends to be what customers remember, theres a lot of steps. Some customers really seem to care about a certain type of salad for example, versus what others may just consider to be a mundane meal. Joy Huang: Nice. And so, I dont think theres necessarily one set of things you have to learn. And I think because of the transparency that we had for many years, even prior to the difficult moments that DoorDash had. Therefore, I am eager to contribute my abilities to help the company continue its pathway to success.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'projectpractical_com-medrectangle-3','ezslot_4',149,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-3-0'); I served as a customer service representative for three years in my previous company. The skills required to successfully complete a technical interview at DoorDash include demonstrable knowledge in data structures and algorithms, and the ability to effectively communicate and problem solve. But these are skills that I had to go and try to learn from those who were the best to kind of form my own view of what that meant. Tony recounted his entrepreneurial journey from saving up for a Nintendo as a kid, to taking DoorDash public. Thats most of the time what is actually happening. In this View From The Top podcast episode, Stacy Brown-Philpot discusses diversity, the gig economy, and leading with integrity. Well, again, crawl, walk, run, as I like to say. And so I think there are ways in which you can look at rates of progress, but I think its first and foremost recognizing what is it that youre actually trying to get better at? DoorDash has millions of dashers actually every month, and its been very fascinating to see how the vast majority of 90% of them work fewer than 10 hours a week. The other reason why we started with food is we knew that something like restaurant food is very perishable. And, Tony, I know you say a lot that you really started DoorDash out of a passion to help small business owners like your mom. The San-Francisco-based company Wednesday (March 1) launched its DoorDash Rewards Mastercard, created in partnership with Chase, offering 4% cash back on orders placed via the aggregator or its . To be more specific, analytics case studies test your ability to. For me, its why I worked at a really young age; it was to save up enough money to buy Nintendo to buy the games that came within Nintendo. So thats the first thing. And I think what most consumers know us for which we bring you lunch or dinner, or now increasingly, convenience items and grocery supplies and things like this. ago. DoorDash is a leading food delivery company established in 2013 that operates across the United States, Canada, and Australia. Because the journey to building anything of meaning, I believe, will take years, maybe decades.. Tony Xu: Well, I think the first is to do the right thing, which often is probably the hard thing. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. Tony Xu: Yeah, I mean, I really dont think this is a story you can tell, back then looking forward, its only a story, maybe you can connect the dots looking backwards. Give an offer on the spot. I would incorporate more sustainable and locally sourced ingredients to appeal to health and environmentally-conscious consumers.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_2',150,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_3',150,'0','1'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0_1');.medrectangle-4-multi-150{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. It launched in 1978 and is supported in part by the F. Kirk Brennan Speaker Series Fund. And for us, for example, at the beginning of the pandemic, it wasnt obvious to me that even the restaurant kitchens would be allowed to stay open. Moreover, proper communication with customers and restaurants is crucial to resolve any issues. Typically, an experienced engineer takes the role of interviewer, assessing the candidate's strengths and weaknesses. After that, Im done with all of that, he said. I know Tony, many of us have been following DoorDash for a while, and seeing the wildly successful IPO that you recently had congratulations on that, by the way. In this View From The Top podcast episode, Tony Xu talks about adaptability and solving problems by going deep. But thats one half of the goal. Its not trying to say, by doing this were gonna control some outcome. Get started with your Free Employer Profile. 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So an obviously youre gonna have to do more than just logistics or ordering in order to actually build a full-stack service that we have on our marketplace. DoorDash turned a profit in certain cities. DoorDash and Grubhub have also discussed acquiring Postmates, which has separately filed to go public, but the companies disagreed on price, said people with knowledge of the discussions. Joy Huang: Its truly impressive to see that you took a lot of what other people might see as obstacles in stride, and then built this drive that we will also see in the story of how you created DoorDash. So if you could take us back with you to that moment, the investors have soured on the delivery space and you had spent six months trying to get a lead investor for the next round and all you heard was no. Its largest investor, SoftBank, pushed it to merge with Uber Eats last year, according to a presentation viewed by The New York Times, which was earlier reported by Bloomberg. We're committed to growing and empowering a more diverse and inclusive community. I do customer service actually every day because, sometimes its really hard just looking at the data to get to the digging. And, youre undoubtedly going to get your doubters along the way. 10 frequent non-technical questions at DoorDash: Tell me about yourself If youre looking for a promising career, DoorDash might be the right place for you. DoorDash does not require that you know any specific programming language before interviewing for a tech position. doordash critical thinking interview. I would document the customers feedback for recurring issues and provide feedback to the restaurant or delivery driver as well to take note of the mishap caused. Mr. Xu said the challenges were par for the course. In this View From The Top interview conducted by Joy Huang, MBA '21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out . Tony Xu: I dont know if its taught anymore. Is this a service that restaurants would actually pay for? Lazy people. And when you got to San Jose, one of your teachers told you that you were two years behind your class and in response, you said that you will become the valedictorian of your class, which you did. Theres a lot of work thats left to go. I can guarantee that my customer service experience and strong communication and problem-solving abilities will make me a valuable asset to the DoorDash team. This in many ways, is, at least in what Ive observed, never have I seen this type of behavior in any work environment before. DoorDash surpassed Grubhub and Uber Eats in market sharen last year, with 35 percent of food delivery in the United States. Whether that meant making friends, whether it meant becoming a chameleon and learning maybe what it was that was, I guess, important to that community. Competitors who cant keep up with its aggressive growth. I never hesitate to take calculated risks and try new approaches. If youre building a team or building a company over time, I think that lays the foundation to carry you through the really difficult times. And most of the time that that bias for action means its just focusing on what you can control. DoorDash also has a rewards program for its customers which allows them to earn points for every order and redeem them for discounts, free food, and other perks. DoorDash said last week that it had confidentially filed to go public, setting itself up as a test for whether highly valued money-losing start-ups can make it onto the stock market at a time when Wall Street is deeply skeptical of such companies and the coronavirus outbreak has caused market turbulence. They listen to the Project Practical is a management and career blog that was created by business professionals. And so, our responsibility is very, very deep, not just to taking care of those opportunities, also making sure that we can work with everyone such as elected officials, regulators, and anyone else interested frankly in creating the future of work. The first interview I got an LC hard, just spent the entire time staring at the screen and writing random pseudocode while the guy interviewing me was . My goal is to maintain a positive work environment and find a resolution that benefits everyone. Which I think looks very different, I think in many ways dashers on DoorDash look very similar to consumers in the sense that they value their time as much, or sometimes more than money. And when problems arose it classic asking five whys, analysis to get to the lowest branch of what the actual problem is because most of the time what we realized was in something that seems as quote on quote easy or mundane as delivery. And thats really I think the spirit of how DoorDash operates. DoorDash competes with companies like Grubhub, Uber Eats, and Postmates. Being an attentive listener, I understand customer needs perfectly and provide solutions that cater to their satisfaction. Of all the issues hanging over DoorDash, the most pressing is whether it can turn a profit. I would communicate with the restaurant and the customer to clarify any questions or ambiguities and keep both parties informed of the status of the order. Critical Thinking for Better Judgment and Decision-Making . Tony, I like to wrap up with a customer a view from the top lightning round. This interview was conducted by me, Joy Huang of the MBA class of 2021. For many companies, going public is a choice, said Pete Flint, an investor at the venture capital firm NFX whose partner backed DoorDash. A Y combinator-backed company, DoorDash is . SoftBank and Postmates declined to comment. Joy Huang: And as that business grow and like you mentioned at the very top, its kind of a different company every six months, right?. Interviewers test your critical thinking skills by learning whether you can make decisions based on logic and then communicate your reasoning to persuade others to follow you. Combining with competitors to become more profitable is not that insightful of an observation, Mr. Xu said, adding that he is focused on DoorDashs growth strategy. Therefore, I can confidently claim that I am conversant with the best customer service practices and remain composed under trying circumstances. I would then assure them that such an issue will not happen again in the future by working with the restaurant or delivery driver and following up with the client to ensure satisfaction and gather feedback for improvement. 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