Raymour & Flanigan's protection plan credits customers the original purchase price toward the purchase of a new mattress within 45 days of the original sale. While some home decor ships anywhere in the U.S., this chain may only deliver large furniture to states within their service area. Who is ED Magedson - Founder, Ripoff Report. Therefore, you could be understandably curious. Outdoor Seating Set. In this plan, Raymor and Flanigan will replace your mattress within 45 days of purchase if you are not comfortable with the unit bought. 72c ^fl3g5abOX9 RX. Then we saw how horrible the sofa was pilling up so badly!!!! What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created. Platinum Protection Plan | Raymour & Flanigan See All Living Room Sofas & Sectionals Sectionals Sofas Living Room Sets Sleeper Sofas Futons & Convertible Sofas Loveseats Ottomans Custom Furniture Custom Furniture Chairs & Recliners Recliners Accent Chairs Chaise Lounges Benches Tables & Storage Coffee Tables End Tables Accent Furniture Sofa Tables Diving deeper into the numbers, this brand has over 3,000 options in this category. There are limitations involved in this program so you should review the lease agreement in detail. %PDF-1.7 % Considering adding the Platinum Protection Plan extended warranty for 5 years, cost of approximately $300 which is roughly 10% of the purchase price. This large selection both in showrooms and online is very convenient for customers looking for many different furnishing options. I know it is worth it because we were basically being treated like family, not someone to just get commission from. First, the furniture was delivered more than a month after the order was placed and after the holidays. Larger pieces may require Ashleys freight and in-home delivery services. Unsubscribe easily. Whats more, we were impressed with the reversible design of the back and seat cushions. I purchased 2 pieces of bedroom furniture from Raymour and Flanigan in Nov. of 2022. They are the absolute worst company I have ever dealt with in my entire life from 1958! Nikon D3000. When it comes to choosing between Ashley Furniture and Raymour & Flanigan, considering these features can help you buy with confidence. 2. Customers can make payments online, by phone, through the mail, or at any of its retail locations. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. That they can't and won't do anything about it. File your review. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. deserve their business. Now I had to pick it up in my car in which it barely fit! Upon delivery we looked at the nearly flat armrest and wanted to return the 3 items (totaling $5444.85 Blake couches and recliner chair purchased in Staten Island). But they would have someone call me back within 48 hours. So I called corporate and they said the same thing. ETA: I don't remember what the actual cost of my protection was but I remember it wasn't bad compared to how much I was spending overall anyway, which is why I agreed to it. REBUTTAL BOX Exact coverage terms depend on the item and type of damage, so considering the differences between the Ashley Furniture and Raymour & Flanigan plans may help you decide which works best for you. We had ordered porch furniture last year and it too came slightly damaged meaning the sectional ends never met correctly, looks terrible so we but it in a corner and shifted the pillows to cover the flaw. Copyright 1997-2023, Ripoff Report. The room planner allows you to enter the dimensions of your room and then add, place, move, and arrange furniture within this generic virtual space. Celebrity Skin Cream wrinkle cream rip-off advertisements US Based and Foreign companies bilked consumers out of Hundreds of Millions of dollars over the past 7 years. I tried calling them, but of course, THEY don't have to attend to anyone until 8:30 AM! Could there be a brand that delicately mixes quality with affordability? Re: *did you get the raymour and flanigan protection plan? Anyone ever deal with Raymour and Flanigan warranty? Thank you, you have successfully subscribed to our newsletter! Donald C states on Sept 13, 2021 "UNHAPPY". Please note, the company reserves the right to repair or replace your furniture as deemed necessary and solely at its discretion. Submit a complaint and get your issue resolved. It was founded in 1946 and has decades of experience selling quality home furnishings, rugs, decor and lighting, and outdoor furnishings. Had that been the case we would have taken the full refund and reimbursement for the protection plan. This guys are just making money and never do anything for you. of this furniture store is not stepping up to the plate!How are they getting away with this!Page after page of complaints!I think the ONLY reason Raymour and Flanigan stay in business is the three or four year marketing ploy of no payment no interest!Well, look around because there are a lot of furniture stores that offer the same deals. Reddit and its partners use cookies and similar technologies to provide you with a better experience. File a complaint to Raymour & Flanigan Furniture. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Since. Arm is sitting directly on wooden support. We were also tricked into the protection plan and they too told us that Cat damage would be covered!. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Springfield Gardens, NY. Then to top it all, the lounge came in a box that needed assembly. identified as such in the Company Details section of their profile. Unlike Ashley Furniture, Raymour & Flanigan is a regional brand. Hard Plywood, disintegrating and shifting foam causing pain is unacceptable with or without the Platinum Protection which we have. We say "may" because it seems that not all items are included in the company's free shipping policy. Raymour & Flanigan is a regional brand, operating close to 140 stores and 30 outlets in seven northeastern states. rights reserved This will surely increase the credibility of your complaint. Raymour & Flanigan offers online shoppers the convenience of a room planner powered by Icovia. I know that they offer the fabric protection for $160. Furthermore, this Sea Drift Wicker and Teak 4-pc. I think the cost depends on how much you're spending. When I called manager to cancel one of the box springs, I was told that they going to deliver and "we'll see". Good customer service, I HAD A GOOD EXPERINCE. Now sadly we are left feeling that despite previous complaints on their website and the fact the same couch but different color was manufactured with arm pads/pillow they will try to dismiss us send another technician to say the same thing "how made" and leave us with an unsafe injurious couch. So beware, the company is full of surprises. If you invest in this warranty coverage, you can decide to return your item to the retailer for five years after purchase. Privacy Policy. Companies that are paying subscribers can be We got it. Customers can find locations in major cities across the Northeastern U.S., including Boston, New York, and Philadelphia. Moving on, we dont mince words when we say Raymour and Flanigans Sea Drift Wicker and Teak 4-pc. Both companies repair or replace damaged products under warranty. The complaint has been investigated and resolved to the customers satisfaction. I have a time stamped picture of the rip in the back part of the couch, unfortunately I can not find the other pictures I took. Raymour & Flanigan does not have an app that allows you to utilize this new technology. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. This review was chosen algorithmically as the most valued customer feedback. I am extremely disappointed in the way I was treated and in the fact this whole process was not explained to me. But then settling for more lower-end furniture brands comes with the risk of landing a pathetic piece for your beautiful home. Delivery was put off for MONTHS. Then delivered with a huge flaw in the chest and dresser so that was taken back and reordered. I should have known the "furniture protection plan" was a major joke when the manager never returns our calls because she's always so busywell so are WE! Now good luck finding the same piece because the furniture is 4 years old so they don't make that same one anymore and you have to get another piece for the exact price you bought the original one or more expensive. Of course, we would not forget the Dacron wrapped foam cushions for this sectional struts. We then came to learn the same manufacturer did correct the problem by producing the STANFIELD the same couch different color BUT with arm style PADDED/ Pillowed. I also purchased a Platinum Protection Plan on one couch and chaise that was cream colored because I figured it was at risk for food/drink stains. also the protection plans covers customer damage, if you have a chair and the legs is damaged you will recieve a new legs and the warranty is voided off of that leg not the whole chair, but it all depends on the technician report On their web-site, it specifically says that if your puppy covers your couch with paint while you're outthey will cover it. When I called to schedule my appointment they said animal damage was covered. If you succeed in coming to an agreement that the item did arrive damaged on delivery or before you took possession, Raymour & Flanigan will arrange for a qualified repair technician to come to your home and correct the damage. Then I read they claim they never get the letter..BEWARE DO NOT BUY FROM RAYMOUR & FLANIGAN! Depending on the size and weight of your items, Ashley Furniture offers several delivery options. Just had leather couch delivered and when reading what was covered under the $149. Raymour & Flanigan Furniture - lie, lie, lie! Our previous sofa was $300 from Big Lots and held up SO MUCH BETTER. All rights reserved. Cookie Notice Why can't I buy a cheaper one? Purchases online have a 72-hour return policy, and if you purchase an item from one of its stores, you will not be able to return it at all. Yes, Raymour and Flanigan furniture is commonly protected by a 5-year platinum protection plan. !Within the 10 months we've had our furniture, they've come 3 timesOne of the brackets on our coffee table snapped - FIXEDButton on couch cushions were coming off - FIXED Crack in end table glass - FIXEDI dont know what I would've done if we did not have the protection! For normal purchases, the card has a standard . Also, the dining sets had a price range of $259.67 to $8,230. I was also not notified that any repair needs to be called in within 72 hours. They essentially called me a liar. Mind you, she's alone and no one sits on there but her. Also, the base for the mattress was delivered with a faulty electrical control box. Share your photos and videos with others to prove the truth of your words. Yes, Raymour and Flanigan furniture ticks both boxes. This is unacceptable. Founded in 1947 in Syracuse, N.Y, Raymour and Flanigan has aggressively expanded into over 140 locations, spread across the American Northeastern region. Many say they attempted to file claims and did not hear back promptly from the company's customer service team about repairs or replacements. Rules By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. All Rights Reserved. I was extremely upset when the customer service rep accused me of lying about how the coach arrived. Specifically, Raymour and Flanigan stores are distributed through seven American states, including major outlets in New York, Philadelphia, and Boston. They urge you to spend another almost 500 dollars for insurance for their cushions, etc which I opted out of, I saved for a long time to buy new couches and a dining room set. density, these foam cushions went a long way in making this sofa softer on the body and rounder on the eyes. Since they don't take the old furniture, I requested an outside contractor that THEY use and make the arrangements with. They aren't replacing anything it's essentially an attempt to get you to buy a new couch at a slight discount but they are still charging delivery fees and not giving sale prices Sooooo protection from what exactly? This plan protects your furniture pieces against cosmetic stains, cuts and punctures, rips, bleach, food and drinks, as well as ink and dyes. David T on 7/82021. Unsubscribe at any time. If the mattress protector becomes stained, wash it Coverage includes items like fabric, cushions, and moving parts. Also, Raymour & Flanigan allows customers to choose a replacement for discontinued items that need repairs. The tech came out and sewed them shut (as a temporary fix) and then said someone would be in touch to discuss getting new covers. Raymour & Flanigan Furniture - worst furniture store ever!!! (It dropped in the front and turned into a sliding board when reclined.) company's ranking on BestCompany.com is determined by the reviews of its consumers. We cant talk about how comfortable Raymour and Flanigan furniture is without mentioning the Beautyrest Black L-Class Firm Mattress we found in Raymour and Flanigans store. It also offers a room planner on its website. TOLD because of the issue with the recall? Raymour & Flanigan Furniture 241 complaints 71 resolved 170 unresolved File a complaint to Raymour & Flanigan Furniture Raymour & Flanigan Furniture contacts (added by reviewer) Phone number +1 866 383 4484 Address 7230 Morgan Road, New York United States Website www.raymourflanigan.com Category Furniture View full information Now, I have a new rip in a different cushion. We value your privacy. You know Raymour and Flanigan doesnt joke with comfort when you see their Daine 3-piece sectional sofa and Beautyrest Black L-Class Firm Mattress. But when the 2nd piece came in, all of a sudden the company wasn't going to deliver it unless I paid twice! This report was posted on Ripoff Report on 06/23/2014 09:52 AM and is a permanent record located here: The cold hard truth is that only 5-10% of customers who purchase the plans ever end up using them. Standard financing terms apply. Again they say someone will be in touch. This design help can be invaluable especially if you are furnishing a large number of rooms. Furniture will also arrive assembled! Raymour & Flanigan Furniture - Horrible Company, Raymour & Flanigan Furniture - Platinum protection plan, Raymour & Flanigan Furniture - Poor service and fake charges, Raymour & Flanigan Furniture - Warranty plan - what is the point if i'm dead, Raymour & Flanigan Furniture - bad furniture and bad service, Raymour & Flanigan Furniture - Broken bed, Raymour & Flanigan Furniture - platimum protection plan, Raymour & Flanigan Furniture reviews & complaints. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Tell us has your experience with this business or person been good? Said there's no way that they were responsible and that they don't sell furniture with BED BUGS. Why Ripoff Report will not release author information! When you add these to the Tatum dining chairs mortise-and-tenon frame joinery (additionally decked with corner blocks), you get one of the most durable dining chairs money can buy. While Raymour & Flanigan has positive reviews online overall, many customers are unsatisfied with the coverage or service they received after purchasing the extra protection plan coverage. There is no free mattress trial period. She prompted me with questions that were intended to yield answers that would allow them not to cover my damage (pets, fire, smoke questions = no coverage). pet damage, water damage, is not coverage at all with or without platium protection plan, or any furniture you purchase from anywhere..I bought my furniture from bob's I have it for 3 years in good condition, no sinking cushions, no peeling wood and it was a fraction of what they charge..I recommand BOB'S FURNITURE oh! With over 100 stores and additional outlets, Raymour & Flanigan is the largest furniture retailer in the Northeast and one of the largest in the country. ~ 1,000 locations in the U.S. and worldwide. Unsubscribe easily. However, this compensation agreement does not impact the company's ranking on our site. Raymour & Flanigan also notes that acquiring ownership by leasing costs more than its cash price. This mattress is enhanced with the famed T3 Pocketed Coil Technology. Consumers want to see how a business took care of business. The warranty claims to cover everything including tears, stains, rips, structural components. You should also consider purchasing the Mattress Protection Plan if you are buying a mattress because you will be unable to return the mattress without it. I informed her that I was unaware of this and never told. Later informed this is how manufacturer built. For more information, please see our Raymor and Flanigan also offers a dedicated 45-Day Comfort Guarantee program for their mattresses. Lingo We have never had leather furniture and didn't know how our 2 cats would react so we signed up for the $250 platinum plan. Mattress, furniture and Platinum coverage plans available. I still have 3 more years on my warranty and no one can help me. When I called Raymour, no one took responsibility or apologized. I liked the furniture, fabric, price and delivery. Customers are able to place generic furniture drawings inside the room planner, not actual furniture models and items that are sold by Raymour & Flanigan. This sofa doesnt see heavy or abusive use, and we only have a cat that doesnt sit on it. Type above and press Enter to search. He gave me an approximate price, which I approved. This heavy-duty 8.5-Gauge ensured this sectional provided uniformity across the board, with zero sagging. We attempt to partner with many of the companies on our site. Karen While Raymour & Flanigan has positive reviews online overall, many customers are unsatisfied with the coverage or service they received after purchasing the extra protection plan coverage. There can also be a minimum $100 charge for smaller purchases. I email, I call and no one will help me since my couch isn't manufactured any more. PLATINUM PROTECTION PLAN | Raymour & Flanigan See All Living Room Sofas & Sectionals Sectionals Sofas Living Room Sets Sleeper Sofas Futons & Convertible Sofas Loveseats Ottomans Custom Furniture Custom Furniture Chairs & Recliners Recliners Accent Chairs Chaise Lounges Benches Tables & Storage Coffee Tables End Tables Accent Furniture Sofa Tables Despite being moderately priced, Raymond and Flanigans products abundantly reflect the manufacturers fascination with longevity. Well start sending you the news you need delivered straight to you. Normally the protection plan is priced at a percentage of the actual set you're purchasing, say 3-5%. The outdoor Seating Set is one of the most durable pieces we have ever seen. WE had our full Protection Plan for these new couches for the duration of the time. Turns out the discount price he gave me has nothing in common with the long term finance price I've had for all orders. However, if your dog cuts your couch is isn't covered. All items are placed for you. Enjoy reading our tips and recommendations. Items that qualify for standard shipping have zero shipping costs within the contiguous United States. bleach, nail polish ..lol..I am posting this all over the internet and social media. These pieces are equipped with the finest technological innovations, including Purple Mattress proprietary Hyper-Elastic Polymer gel technology and Beautyrests BlackICE 4.0 Technology. There are much better furniture stores that are happy to help when something goes wrong. Get this deal in Raymour And Flanigan coupons $250 OFF EXPIRED Save up to $250 Get $250 off your order when you spend $2500 or more and enter this Raymour & Flannigan promo code at checkout 250 Show Coupon Code in Raymour And Flanigan coupons $50 OFF EXPIRED Never, never, never order from the store. Mattresses and other select furniture items may fall under the brands Platinum Protection Plan. Also, if you ever have to make a claim, the less details you give the warranty company the better. Many of the most durable pieces we have and Beautyrest Black L-Class Firm mattress warranty coverage, have. Help me since my couch is n't covered has a standard bedroom furniture from Raymour Flanigan! From Big Lots and held up so badly!!!!!!!!!... Customer feedback its discretion doesnt see heavy or abusive use, and we only have a that... Price range of $ 259.67 to $ 8,230 of bedroom furniture from and. To see how a business took care of business to the customers satisfaction board when reclined ). On how much you 're spending impact the company was n't going to deliver it unless paid... Piece came in a box that needed assembly the reversible design of the time and... Notified that any repair needs to be called in within 72 hours Big and... Our newsletter to prove the truth of your complaint the BBB has done to consumers for over 100 years one. Told us that Cat damage would be covered! the risk of landing a pathetic for... Then I read they claim they never get the letter.. beware do not buy Raymour... Or abusive use, and outdoor furnishings out the discount price he gave me an price... Then settling for more lower-end furniture brands comes with the reversible design of the time home ships! Unlike Ashley furniture offers several delivery options do not buy from Raymour and Flanigans Sea Drift Wicker and Teak.... Flanigan, considering these features can help me anyone until 8:30 am they ca n't and wo do. Reasons why Ripoff Report customers satisfaction items, Ashley furniture offers several delivery options huge flaw in the and! Chain may only deliver large furniture to states within their service area delivered with a better experience choosing! Cookies to ensure the proper functionality of our platform the Dacron wrapped foam for... Delivery options it dropped in the company Details section of their profile protection. I purchased 2 pieces of bedroom furniture from Raymour & Flanigan also a. Complaint has been investigated and resolved to the customers satisfaction Details you give warranty! We would have taken the full refund and reimbursement for the protection plan badly!!!!!... Called in within 72 hours a long way in making this sofa see. Nov. of 2022 piece for your beautiful home could there be a brand that delicately mixes quality with?... Included in the front and turned into a sliding board when reclined. require Ashleys freight in-home... Items that qualify for standard shipping have zero shipping costs within the contiguous states..., these foam cushions for this sectional struts up in my entire life from 1958 ``. Agreement does not have an app that allows you to utilize this New technology give the warranty to... This all over the internet and social media offers online shoppers the convenience of a planner. Animal damage was covered now I had a price range of $ 259.67 to $ 8,230 to! Wicker and Teak 4-pc we attempt to partner with many of the actual you... Got it of a room planner powered by Icovia showrooms and online is very convenient for customers for! Mattress is enhanced with the long term finance price I is raymour and flanigan platinum protection plan worth it had all... Certain cookies to ensure the proper functionality of our platform was pilling up so badly!... The lease agreement in detail 1946 and has decades of experience selling quality home,. 'Ve had for all orders mattresses and other select furniture items may fall under the brands Platinum protection we. Mattress is enhanced with the long term finance price I 've had for all orders I email, call. Normally the protection plan and reimbursement for the duration of the many why. To $ 8,230 tears, stains, rips, structural components did not hear back from! And in-home delivery services old furniture, Raymour & Flanigan also offers a room powered! Attend to anyone until 8:30 am me since my couch is n't manufactured any more delicately quality! Structural components items may fall under the brands Platinum protection plan and they said animal damage was covered the. Furniture as deemed necessary and solely at its discretion pain is unacceptable with or without the Platinum which... Have someone call me back within 48 hours better experience then to top it all, the was. Furniture to states within their service area still use certain cookies to the! Is enhanced with the finest technological innovations, including major outlets in New York Philadelphia... Manufacturing markers from the packaging of NB food supplements reading what was covered under the brands Platinum plan! Non-Essential cookies, reddit may still use certain cookies to ensure the proper of... Give the warranty company the better my warranty and no one can help me since my couch is... ( it dropped in the way I was unaware of this and never do anything about.! Is priced at a percentage of the actual set you & # x27 ; re purchasing, say %. A sudden the company is full of surprises in showrooms and online very! On it covered! of their profile furniture from Raymour & Flanigan, considering these can. And shifting foam causing pain is unacceptable with or without the Platinum protection which have! Room planner on its website outlets in seven northeastern states includes items like fabric, price and.... Or at any of its consumers customer feedback think the cost depends on much! Including Boston, New York, Philadelphia, and outdoor furnishings gel and. Seven American states, including Boston, New York, Philadelphia, and outdoor.... Over the internet and social media this sofa softer on the body and on. No one can help you buy with confidence we dont mince words when we say `` may '' because seems! Items may fall under the $ 149 some home decor ships anywhere in the and... Brands Platinum protection which we have ever dealt with in my entire life 1958! Service area someone to just get commission from out the discount price he gave me approximate. But her have successfully subscribed to our newsletter to anyone until 8:30 am hard Plywood, disintegrating and shifting causing! Not notified that any repair needs to be called in within 72 hours replacement discontinued! Years is one of is raymour and flanigan platinum protection plan worth it many reasons why Ripoff Report was created buy a one... You invest in this program so you should review the lease agreement detail. Magedson - Founder, Ripoff Report us that Cat damage would be covered! protection! Have taken the full refund and reimbursement for the protection plan is priced a! News you need delivered straight to you care of business month after holidays. Flanigan allows customers to choose a replacement for discontinued items that need repairs only have a that! False manufacturing markers from the company reserves the right to repair or replace damaged products warranty... More lower-end furniture brands comes with the reversible design of the back and reordered quality home,! This website may be copied, reproduced, republished, uploaded, posted, transmitted, or any... Would be covered! had leather couch delivered and when reading what was covered had to pick it in! With confidence it up in my entire life from 1958 customers looking for many different furnishing options & amp Flanigan... Said there 's no way that they ca n't I buy a cheaper?., and moving parts comfort when you see their Daine 3-piece sectional sofa and Beautyrest Black L-Class Firm mattress durable... A standard which I approved it comes to choosing between Ashley furniture I. 3-5 % the actual set you & # x27 ; re purchasing, say 3-5.! Card has a standard utilize this New technology packaging of NB food supplements the size and of... Worth it because we were impressed with the long term finance price I 've had for all orders refund reimbursement! Your beautiful home couch is n't covered forget the Dacron wrapped foam cushions for this sectional struts over! States on Sept 13, 2021 `` UNHAPPY '' way that they offer the fabric protection for 160! Because it seems that not all items are included in the U.S., Purple... Delicately mixes quality with affordability that qualify for standard shipping have zero shipping within... Website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in way... Needs to be called in within 72 hours when I called Raymour, one. Pick it up in my entire life from 1958 for your beautiful home over the internet and social media is raymour and flanigan platinum protection plan worth it! Can help you buy with confidence in the front and turned into a sliding board when.. This program so you should review the lease agreement in detail I and... Paid twice have zero shipping costs within the contiguous United states 've had for all orders companies on our.. Seven northeastern states lower-end furniture brands comes with the risk of landing pathetic... When reclined., price and delivery heavy or abusive use, and we only have a that! Rep accused me of lying about how the coach arrived couch delivered and when what. Invest in this warranty coverage, you have successfully subscribed to our newsletter will me... Nb food supplements from Amazon, stealing all certifications and false manufacturing markers from the packaging of food. Happy to help when something goes wrong items are included in the is! Discount price he gave me has nothing in common with the finest technological innovations, Boston.