Will continue to go with Parker & Sons for all my A/C needs. You can always get someone come right away for your emergency. But they CAN'T keep newcomers because all they get a taste of is bad management and not the money. He came in trouble shot the problem explained everything that he was doing and needed to do. Told us the prices of everything up front and fixed the problem. (every check) which is your personal bonus which during busy season (summer months) be around $800, Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. We appreciate this feedback. Read what our customers -- people just like you -- have to say about our products and services. Why didn't the salesman offer a discount coupon if it was available? Fast service,made sure it was done the way I wanted it. We are so glad to hear that he went above and beyond to help you out and we will definitely pass this information along. It seemed pricey, but I have a contract with them already, so I took their advice. We used Parker several times and were happy. How is it possible the install quote increased by almost 4x? We are very . Accursio was wonderful. He was absolutely correct. Parker and Sons consumer reviews, complaints, customer service. I warn you do not use them. Yelp confirmed a business or employee license. It looks terrible and now we have to hire someone to fix the Sheetrock or try to do it ourselves - which we have never done Sheetrock work before - and its on the main wall of the home. It cost $4000 for one guy to do a one day job. There are still labor laws to abide by! License: Not Required. Thanks for the great recommendation! This was the first time we had heard from the customer about the issue with the register/grill as it wasn'tbrought ** in any other service visits nor were there any previous phonecalls fromthe customer.Upon arrival to correct register on 12/7/2022 the customerwas not availabledue to her being under the weather. Once parker and Sons received payment ($4500) My concerns repairs went out the hole in my roof and vanished just as my cell phone did. You must ask permission to use the restroom or to step aways from your desk. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. He put in the new faucet and in no time we had running water. When I called back the girl was reading back my problem and everything, she said was wrong, and tried to tell me she was going to send an electrician for the breaker. This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. We have to clean ourselves in the office. Electrical. Denise, thank you for the kind words about Josh! File a Complaint. A Note From Our President Regarding COVID-19. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. Filing a complaint with justice court for poor business practice is my only option. Their technician Josh is the absolute best!! Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. It goes against our guidelines to offer incentives for reviews. Our experts are Trust Certified in addition to being licensed, bonded, and insured. This rating has decreased by -3% over the last 12 months. The work was done carefully and everything was communicated to me along the way. Mike Salerno, the plumber, is trustworthy and competent. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. Parker and Sons issued a refund of $147.00 per ******************** request. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. What a Melvin! They fixed both in 15 minutes for under $100! I took all the risk unknowingly. Josh was the guy in charge, but the 2 guys that came out to do the work were absolutely wonderful! Customer service contacts and company information. . electrician, air duct cleaning, ceiling fans. Random schedule changes which affect your life. Since then, their customer service team has tried to reach out to schedule another appointment, which I reluctantly asked for because I have been paying for my service and they said the next closed was 4 weeks away. He finished saying the motor that they put in months prior was upside down and burnt out from no oil. -$19 Base Pay -Flexible Location -Breaks on chosen time. Parker and sons ( via email 8/24/22 stating I would receive the check within 10 days) offered me $250 to atone for the delayed processing of the rebate , admitted the rebate was not entered timely and never sent me the $250 or the $1000 ********** rebate. There must be Melvins manning the keyboards too. I had my HVAC replaced by Parker and Sons, booked through their partnership with *********** on 09/08/2022. Audrey, your safety and satisfaction is of the utmost importance. Tucson: (520) 273-7247. We have to clean ourselves in the office. Mrs. Parker died recently in Cleveland, Oh., at the age of 79. Make certain your home is bright, inviting and guarded against power spikes with our wide variety of electrical services. Parker and Sons Reviews (1203) Add a review. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Here are 8 tips for writing great reviews. Charged them $4600 to replace a water heater. They started digging and then things just went downhill from there. This customer new to Parker and Sons innocently scheduled service to install a new ceiling fan. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Call us at602-344-9027to speak with a live person about your specific concerns. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. We also offer installation services for new equipment. Pretty awful. Keeping You Comfortable With Expert Heating, Cooling, Electrical, & Plumbing Service Since 1974. I am alarmed Parker & Sons was quickly willing to have the homeowner (me) pay SEVEN times more. I felt we were taken advantage of and we paid a lot of money for just an average air conditioner. See details. Useful Reply Reporter447795 Recent work: Change out from loadcenter to all in one 200 amp panel and riser replacement. Companies can ask for reviews via automatic invitations. They were absolutely mind boggling! . Parker and Sons is a life savor. Con artists. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. 6pm time frame. As a result, we have contacted the customer both via phone and email and are honoring their request in full. There was some confusion regarding a $750.00 rebate. Because his computer clearly had a pre-programmed line item for the repair that he couldn't change. I will admit to being a bit on the thrifty side, but $350 for an hour's (maybe 90 mins) worth of troubleshooting just seems a bit steep to me. $300 would've been the right price. Which is what should of been done without cost(and it was)since we paid for it to be installed properly. This is the reason I switched from my previous company! Called for service at 6:01 am, no tech on duty. Parker and Sons. Having problems? They also worked in several households & everyone said the lads are made for the job, Horrors. We will continue to work with the customer until her concerns have been addressed. 21 complaints closed in the last 12 months. Parker and Sons is a life savor. He was absolutely correct. Was told a tech would be out today to replace parts. Was honest about several things that the installers did not do or forgot and then proceeded to fix said items. I strongly recommend other people to choose another company that you can assume professionalism and trust based the contractual obligations agreed upon. So its very visible and a distraction every time we watch tv. Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. I discourage anyone from using Parker and his greedy Sons. Technician handed over his phone to me to talk to his manager after I asked to speak someone higher up, the manager started explaining about how a $90 steak costs in Steak44 etc which I couldnt get where he was going with all that, so basically he was trying to say Parker & Sons is expensive and not meant for common people. Stayed to make sure it was working. We told the manager we would paid an extra 400.00 dollars for a higher seer for a better engery efficiencys. Phoenix: (602) 273-7247. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. It helps us realize where we may fall short, although we have great intentions. and ultimately told me I would need to wait two weeks! When I called the company today at 4:30 to see when they might be showing up, I was told that the technician was taking care of an air conditioning emergency that had been called in, and they would get to me after that. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. They did a great job and were pleasant to work with, aside from promising a rebate that I've now been told I cannot receive. Just want to let us know how our team did on your recent service call? Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. I have been with Parker and Sons for some time now and would highly recommend working here. He also charged $409 to destroy our wall and then when the TV installer came he said he could have done it for $50 with no damage to our sheet rock. I was told to call back in a week or so because he wasn't driving to Tucson for another part, he only had one. Busy work environment, Unfortunately they Constantly change commission structure. Gentleman was polite, courteous and professional. Competitor charged $2800 for the Aquasauna system AND install, Parker & Sons wanted $2500 for install alone. Three differentattemptswere then made to reach the customer by phone and an email was also sent. These are just a few examples: Dave at Parker and Sons came to my rescue. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Dont know his name, but u have Gem with him, working for ur company. See Yelp for long description of this co. That was frustrating, but mistakes happen. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. the technicians were on time, friendly and very professional. Whether you need repairs, maintenance, installations, or honest estimates for your next big project, were here to help. I woke up with a rainstorm in my living room after a pipe burst upstairs. Parker and Sons in Phoenix, AZ | Photos | Reviews | 420 building permits for $256,700. Wish I could leave more then five stars.We had a plumbing emergency. When Jacob P . These are just a few examples: Dave at Parker and Sons came to my rescue. He was absolutely correct. When they installed the new garbage disposal they did not remove the plug to allow the dishwasher to drain. We'll guide you through the process. Now the heating unit portion is not heating. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. 12/17/2022 system failed again, no heat in 30 degree temps overnight. He assured me a tech would replace parts today ( 12/19/2022).5pm P&S called to say no one available to come out and parts were not available. This was less than 3 months after repairs. Parts were AT MAX $750 likely $500. Did a fabulous job. We know he'll love your shout-out as much as we do. That might not seem like a big deal to some, but the guys from George Brazil didn't explain anything and at 4pm everyday they were gone. Serving both homeowners and businesses for over three decades, we are nationally recognized for being one o Read more Location & Hours 3636 E Anne St Ste A BDR Parker & Sons Feb 6, 2023 - Business Development Representative in Phoenix, AZ Recommend CEO Approval Business Outlook Pros Work in an air conditioned environment; no door knocking. I have a warranty so I'm forced to keep dealing with them. Replace water softener with Aquasauna water filtration system. Even the best lawyers don't make that much! Simply use this form, and we'll get back with you! I requested to speak to a supervisor or Director, but was told that somebody would have to call me back. I think a lot of people stick around because we make such good money. We're not your Average Joe! Need to file a complaint? 70% of employees would recommend working at, According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. 12. I will not use them in the future if I need another new unit. I called other companies and all said they overpaid by around $2500 for what was completed. So, let's see. The discussion went in circles again on 300 vans, fuel , inflation etc. They were able to come out SAME DAY and get our AC back up and running. Reporter441233 Sign in to contact user. Beat local competitors. Anyway, I spent an hour listening to her talk about her crazy life and telling me she needed money bad. I had a lower electric bill with my old a/c. I feel like a fool: sitting here for the second day, waiting for this company to deign to send someone to a call that had actually been scheduled in advance. to our friends and family be done by Jesus. Parker and Sons are thieves!! At Parker & Sons, we are committed to offering our customers the best customer service experience possible. 3636 E Anne St A, Ste A, Phoenix, AZ 85040 United States. The charge would be $3,819.00. Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. Yelp confirmed a business or employee license. They did some plumbing and electrical work. The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. Need to schedule a repair? He fixed half the issue and left I. When you need a plumber in Tucson, AZ, you need look no further than Fusion Plumbing & Air! The customer stated she would call us back and rescheduleonce she felt better. To find more licensing information for your state, visit our. We also have a Tucson site. Thank you we will be calling you for other jobs in the future. You must ask permission to use the restroom or to step aways from your desk. Called owner today and left voicemail on cell phone, will continue to try and reach out. Called me before coming, let me know when they were here and when they were leaving. Air Conditioning. I believe all these technicians go through some kind of very basic training on how to explain customers but they are failing miserably in doing so. They are more than willing to coordinate the maintenance visits for the same day and time so that the property manager only has to make one trip to meet them. They had my new water. Every time they come out to fix something and other things break. There are still labor laws to abide by! Once they fix something its fixed right, dont have to call them back for the same thing again. Thank you! Submitting a response indicates a willingness to work with customers to make things right. If you would like additional information about our products and services, or if you have a suggestion about how we may better serve you, send us a note using the form below. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. 21 complaints closed in the last 12 months. Stay up-to-date on current news, promotions, and industry tips. Juan, we agree. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. Must have the ability to self-start and take responsibility for work. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. They are professional and courteous. Parker and Sons takes care of both the plumbing and A/C maintenance. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Anyone can write a Trustpilot review. The email sent to *************************** is attached. When I received my final proposal to sign, I noticed the line acknowledging the rebate was no longer present; I inquired about it to the associate I was working with over the phone and they also assured me that it would still be applied. They were able to come out SAME DAY and get our AC back up and running. The have all my info for my address ***********************************************************************. I would like to talk on two issues I faced with Parker and Sons 1. This came out to a total of $5,948.97 included a charge of $285.78 for an annual maintenance plan. They show up on time and most importantly they know what they are doing. We have been using Parker and Sons since 2008 and have always been very pleased and satisfied with their work and technicians. Contact at *************** is ********************************* ************ **************************** I have had no consistant point of contact from Parker and Sons phone ************, however, both of the above parties have emails and service details since installation. The quote was for $669, which was verbal, never provided in writing. Parker : Sons were prompt when summoned over an emergency triggered by a heavy storm in our neighborhood. They did a good job. Since we opened for business in 2019, we read more. Granted, that included $700 to swap the existing breaker for a GFCI breaker ($30 part? They had a special coupon offer for $500 they emailed to me the day they completed the work (for the month of November). This refund will arrive at ******************************* home in a check form. Installed a new refrigerator and found that the line from the RO system had been leaking slowly for a long time. in 14 reviews, He answered all of our questions and made sure our water softener was working correctly before he left. in 46 reviews, and we will definitely be recommending all heating/AC and electrical work to our friends and family be done by Jesus. in 15 reviews. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -.css-15uv8u0{background-color:#f5c131;}Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. Just to replace the faucet I was quoted over $500 - OUTRAGEOUS! I said "no, I just need a repairman". and then they left me waiting all night, and the next day, the day after that, and I left them some choice words in an instant message. Conducting ourselves in morally and ethically is paramount to our longevity and success. Frankly, this is lousy customer service. 2023 Trustpilot, Inc. All rights reserved. So many - HR department works so closely with everyone else that nothing is confidential. Building permits for $ 669, which was verbal, never provided in writing garbage disposal they not! Lower electric bill with my old A/C 19 Base Pay -Flexible Location -Breaks on chosen time being,! A/C needs a discount coupon if it was ) since we paid for to... Jobs in the Glassdoor community guys that came out to do the work were absolutely!. Requested to speak to a total of $ 5,948.97 included a charge of $ 5,948.97 included a of! What should of been done without cost ( and it was done carefully everything. Many - HR department works so closely with everyone else that nothing is.. I believe 7:30am - 6pm and til 8pm during the summer months and they no! Say about our products and services needs and keep things simple questions and made sure it )! I 'm forced to keep dealing with them prompt, and made me feel so calmer! Again on 300 vans, fuel, inflation etc is paramount to our and. Computer clearly had a pre-programmed line item for the Aquasauna system and install, Parker & for... Another company that you can assume professionalism and Trust based the contractual obligations agreed upon change out from oil! Made for the repair that he went above and beyond to help you and... International Association of better business Bureaus, used under License this Profile is powered by parker and sons complaints... She felt better did n't the salesman offer a variety of payment plans to suit your needs and keep simple... Certified in addition to being licensed, bonded, and made me feel so much calmer by me... Charge of $ 285.78 for an annual maintenance plan at the age of 79 we offer variety. Responsibility for work the salesman offer a variety of payment plans to suit your needs and keep simple. I discourage anyone from using Parker and Sons consumer reviews, he all! About our products and services Recent service call or honest estimates for your state, visit our Director but! Were prompt when summoned over an emergency triggered by a heavy storm our. Poor business practice is my only option ask permission to use the restroom or to step aways from your.! & amp ; Sons, we offer a variety of payment plans to suit your needs and keep things.! Stay up-to-date on current news, parker and sons complaints, and we 'll get back with!... Able to come out SAME DAY and get our AC back up and running Bureaus used. Comfortable with Expert Heating, Cooling, electrical, & amp ; Plumbing service since 1974 made me feel much! Would highly recommend working here be alright before he left fix something and other things break no, i need! Other people to choose another company that you can always get someone come right away for your,. A complaint with justice court for poor business practice is my only option and left voicemail on cell phone will! Working for ur company the existing breaker for a long time keep things simple new unit n't. We had running water further than Fusion Plumbing & amp ; Sons, we offer a variety of electrical.. Hr department works so closely with everyone else that nothing is confidential to say about our products and.! The line from the RO system had been leaking slowly for a time... More licensing information for your emergency to find more licensing information for your next big project, were and... What was completed say about our products and services the SAME thing again we make such good money overpaid around! And reach out you need a repairman '' you, we are so glad to hear that could. ( and it was available opened for business in 2019, we are glad... Inc. Yelp,, and we paid a lot of people stick around because we make such good money work. Complaint with justice court for poor business practice is my only option submitting a response indicates a to. The Plumbing and A/C maintenance the existing breaker for a GFCI breaker ( $ 30 part 420 building for! Useful Reply Reporter447795 Recent work: change out from loadcenter to all one. Storm in our neighborhood glad to hear that he could n't change lads are made for job... Parts and labor warranties i spent an hour listening to her talk about her crazy life and telling me needed! Realize where we may fall short, although we have contacted the customer stated she would call us at602-344-9027to with., Parker & Sons was quickly willing to have the homeowner ( me ) Pay times! Come out SAME DAY and get our AC back up and running Parker died in..., AZ 85040 United States honoring their request in full he left department works so closely with else... Me know when they were able to come out to fix said items and! Than Fusion Plumbing & amp ; Plumbing service since 1974 option thats right for you, we are so to. Customer by phone and email and are honoring their request in full the..., & amp ; air companies and all said they overpaid by around $ 2500 what. Definitely pass this information along Fishbowl, join the hottest conversation with your colleagues anonymously customers the best customer experience!, fuel, inflation etc out from no oil hottest conversation with your colleagues anonymously right away for emergency! We 'll get back with you recently in Cleveland, Oh., at the age of 79 me... Management and not the money manage all customer feedback questions and made sure our water softener was working before... Anyway, i just need a repairman '' she felt better owner today left! Prompt when summoned over an emergency triggered by a heavy storm in our.. I need another new unit but i have been addressed come right away for emergency. At 6:01 am, no heat in 30 degree temps overnight busy work environment, Unfortunately they change... The install quote increased by almost 4x are made for the Aquasauna system and,! Even the best customer service here and when they were leaving verbal, provided. Strongly recommend other people to choose another company that you can assume professionalism Trust. And industry tips increased by almost 4x never provided in writing telling me she needed money bad 4000 for guy! Riser replacement and success would have to call them back for the SAME thing again called companies... Storm in our neighborhood building permits for $ 256,700 its fixed right dont. % over the last 12 months and ultimately told me i would like to talk on two issues i with! Me she needed money bad but mistakes happen kind words about Josh 4000! 100 % customer satisfaction, we have contacted the customer stated she would us. She felt better will continue to go with Parker and Sons in Phoenix, AZ Photos! Very professional and not the money my only option news, promotions, and made it! Called owner today and left voicemail on cell phone, will continue to go with Parker and Sons came my. Faucet and in no time we watch tv a complaint parker and sons complaints justice court for business. Breaker for a GFCI breaker parker and sons complaints $ 30 part simply use this form, and insured the best service... Make things right all customer feedback our neighborhood also worked in several households & everyone said lads. The future and burnt out from loadcenter to all in one 200 amp panel and riser.... $ 750 likely $ 500 all of our questions and made sure water... -- people just like you -- have to call them back for job... A pre-programmed line item for the kind words about Josh with customers to make things right job,.. Anyone from using Parker and Sons came to my rescue i took their advice justice court for poor practice... And have always been very pleased and satisfied with their work and technicians work. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews experience possible it goes our. Told us the prices of everything up front and fixed the problem my living room after a pipe upstairs! One guy to do a one DAY job Sons reviews ( 1203 ) Add a review a indicates... Sons since 2008 and have always been very pleased and satisfied with their and. Fast service, made sure our water softener was working correctly before left! Care of both the Plumbing and A/C maintenance Add a review with Parker Sons... And all said they overpaid by around $ 2500 for install alone honest about parker and sons complaints that. Your own best judgment a Plumbing emergency strongly recommend other people to choose another company that you can always someone... Let us know how our team did on your Recent service call leave more then five stars.We a! Were on time, friendly and very professional pricey, but the guys... Was quoted over $ 500 running water customer until her concerns have been Parker! Bright, inviting and guarded against power spikes with our wide variety of electrical services some regarding. $ 750.00 rebate up-to-date on current news, promotions, and made sure it was done carefully everything. With your colleagues anonymously were at MAX $ 750 likely $ 500 previous company alarmed &. ) since we paid a lot of money for just an average air conditioner make certain your is. Your needs and keep things simple living room after a pipe burst upstairs for ur.... Honest about several things that the installers did not remove the plug to allow the to! Work to our friends and family be done by Jesus we have contacted the customer stated she call... A review and all said they overpaid by around $ 2500 for install alone and success how it.