Some projects are just too big to tackle on your own. See their reviews & get quotes today. I'm trying to understand your business structure. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than $270 million in investment capital. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. As to the question of Is Thumbtack safe? customers should be aware that Thumbtack is not responsible for the services provided after the customer has accepted a quote. Thumbtack is a technology leader building the modern home management platform. Thumbtack is a website that claims it's "a new way to hire local services." The site serves as an online cork board, where consumers can post help-wanted ads for caterers, music teachers, and other services, and service providers can submit bids for those jobs. In fact, their 2015 round of venture capital funding was led by Google Capital and Baillie Gifford. So, now you are basically making about 60% off made after paying for all the leads that it took you to get that one (GroupOn is a much better option here alone). I unsubscribed and deactivated my account. I had hit and miss luck with them. Thumbtack was founded in 2009 and is headquartered in San Francisco. Thumbtack helps you compare options, read reviews and see pricing. However, there are someThumbtack.com complaints thatcome from customers. Thumbtack sent. Feel free to give us a call at (800) 343-1710, we have an amazing support team that is just waiting to talk to you. TOO BAD THAT WAS A BOLD-FACED LIE!! Related: Rosewholesale Reviews | What You Should Know Before Using Rosewholesale. Please give us a call at (800) 948-2034 when you have time so we can go over your concerns with us. The contractors disappeared and refused to refund me. But I refuse to log in ever again. . Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. That is all I want. Thumbtack does nothing to help the situations at all. The amount of money that is wasted with Thumbtack is huge and I am over it. Steven Spielberg is arguably one of the most famous directors of all time thanks to a number of hugely successful movies like "Jaws," "Raiders of the Lost Ark," "Close Encounters of the Third Kind," "E.T. Thumbtack doesnt charge for a basic account to search for and hire contractors. Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. A link has directed you to this review. Hired on Thumbtack. The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. How BBB Processes Complaints and Reviews, BBB serving the San Francisco Bay Area and Northern Coastal California. It is unclear whether this is due to lack of genuine customers or whether the service providers are not doing enough to market themselves. SCAMMERS! If a professional you contacted isnt interested or available, youll see a pro unavailable alert above their name here. In addition to rating professionals, customers can also leave reviews that appear on the companys profile. They did a beautiful job to my floor I was very impressed with the job they done I would recommend them to anyone great job guys. i saw someone ask how come you charge a fee per quote as opposed to a fee when a job is booked. These companies don't invest tens of millions of dollars without thoroughly researching a company's operations. Its kind of like sending the customer a virtual portfolio of your experience, achievements, and reviews. And you don't have to pay for any future jobs you do for the same customers and their referrals. Professionals must carry up-to-date licensing, and Thumbtack runs criminal background checks and sex offender status checks. Additionally, the BBB has given Thumbtack an A+ rating. . The Thumbtack Plus membership is $49 per year at the time of publishing. No more money into the pockets of their shareholders. We're so happy to hear you've found success on Thumbtack. It appears that the Thumbtack model is working for some people. Both sides Sketchy contractors now and they have $#*!ty and fake leads, Although I wasn't taking damage in the app, I was enjoying it. GroupOn has its drawbacks too but overall it's worth it. In contrast, some customers complain that they receive few quotes or none at all. Every year I try sending a few quotes, and then stop after a few hundred wasted dollars. Do you need a business license to be a provider at thumbtack, i am thinking about signing up as a party planner, i do not have a business or a business license though. Youll find businesses and professionals specializing in. This is a multi-location business. Id be happy to answer your questions. Not only was repairman unqualified, he was also dishonest. Tip for consumers:You're better off cold calling and printing flyers than believing these shysters will actually help your business. I have had a couple bad experiences with them. Of the negative customer reviews, there appear to be several common themes: Some of these complaints pertain to matters that are under Thumbtacks control, while others are not. I am waiting for 23 minutes, no one answering no one picking up my call Multiple Thumbtack.com complaints are appearing online each week. The answer is very shallow, they don't say the exact reason. There was a button under the lead that said something like "learn more" or "look at client" or something but it did not say "Click to Buy, Pay *************" or the other. Thumbtack expects the pros to keep their calendars updated to as our availability, and if you do you are still getting leads on dates and times that are not available. Thank. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Second, you have to pay for every person that contacts you whether they select you for a your services or not. Thumbtack is a local services marketplace that connects customers with the right professionals for anything they need done. 700 in labor and close to 300 for gas. please explain this. And anyone giving them a five star review works for them or is literally made up. I've hired people on Thumbtack and it's gone well, but from the pro standpoint it really sucks. No help from them if you have an account issue. Thumbtack reviews onSiteJabber.com showa rating of 3.5 out of 5 stars based on 510reviews of Thumbtack. Service 202 Value 193 Shipping 62 Just send us a message on Facebook with your email address and the customer's name. Get Featured on AdvisoryHQ. Companies are reevaluated twice a year during January and July. Well the text chat told me they would find someone to help me, and NEVER DID. I never get qualified leads for my dance studio or me marketing company. What are you doing there? Someone I would not hire, ever. Some business owners even attest to obtaining most or all of their customers through Thumbtack. I initially thought it was great as I got connected with the help I required immediately but they never showed up to do the job and now I can get my deposit refunded. I Closed my account on 1/15 due to getting charged for business leads that were not even in my category. Review AdvisoryHQs Termsfor details. If this isnt the case for you, be sure to be as detailed as possible about your project in order to get an accurate quote. I put $150 in the site to see what happened and I sent 3 messages so far, 1 was a scammer, 1 was a legit client but he said the site was full of scammers and didn't trust me and the other didn't answer. Thumbtack, Inc., is a technology leader building the modern home management platform. For my first quote, I went with one of the most highly recommended companies in my area. Before you visit the website or download the app, take a look at what I learned about Thumbtack: In each section below, Ill give you detailed information on the services Thumbtack offers, what tools you can access for free on the site and how to get started. The, Value of service requested by the customer, Number of availale pros who have quoted on similar requests, However, there are someThumbtack.com complaints thatcome from customers. They put the pros that register through the ringer, making sure that they are legit, but they do not vet the contacts that are referred to the pros. We know how frustrating it can be when the customer goes in another direction. I did call at business hours! Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. Thumbtack has also sent Pros without providing any tax id or prove that the Pro is a licensed professional competent enough to perform the work they are advertising on their platform they can do. They also provide a dedicated page on their website to guide customers throughthe selection process. I don't think she understood how much time and money I spent to do her a favor. refund? The money doesn't go back on your account it just stays in Thumbtack. We never want you to pay to send a quote if its not the perfect fit for your business. Log in to Thumbtack and go to your inbox to view new and old messages. including home improvement, wellness, pets, business, photography and more. If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. Tip for consumers:Anyone using Thumbtack, please, please, please, do your research on the contractor. I decided to request a few quotes for my kitchen painting project to see what the process would look like. Dont Miss: What You Should Know about SammyDress | Reviews. I Need Plane Tickets for an International Trip. I spent 1200.00 on leads. Thumbtack is awebsite and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. It appears that the Thumbtack model is working for some people. Unsubscribe at any time. Thumbtack Technology, Information and Internet San Francisco, CA 51,310 followers We help people care for their home from top to bottom and empower small businesses nationwide to grow. However, this does cause an imbalance in percentage cost per lead. You can view, on more than a dozen subjects. The contractors disappeared and refused to refund me. I tell them yes, I can do the project and set up a time to meet with them. The "Pros" are nothing of the sort. We like that you're expanding your options, Rebecca. Need to find a different location? Thumbtack provides reviews and information about how many times a professional has been hired, how long the company has been in business and accepted payment methods. I paid them 100% of payment they asked for. The problem, at least to me was a lack of communication from Steve. Safe? Tell us about your experience in our, If you're in the market for a new credit card in 2023, you may be hoping to cash in on the hundreds of dollars in sign-up bonuses offered to new customers. This is why you can view the details of each request before you send a quote and introduce yourself to the customer. Its website and app create an easy-to-use platform where you can search for a professional, send messages, get pricing and book appointments. has any other professionals use that site. If youre thinking about hiring a professional to help, Thumbtack is a free online resource that Ive found to be worth checking out. Many of them are extremely happy with the service they have been provided, often giving five star ratings and providing reviews of Thumbtack stating that they would rehire their contractor. See their reviews & get quotes today. We want to make sure you get the most out of our site and see a return on the investment you've made with us. Some contacts are legit and others not so sure about. Our Thumbtack review found an incredible range of services for hire on Thumbtack. Some projects are just too big to tackle on your own. I contacted Thumbtack. They keep asking for more thorough profiles, when mine are extremely thorough. Do yourself a favor and search this phrase "thumbtack manual action penalty". In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. Today I discovered that the thumbtack is withdrawing money from my account, these guys do not care about you, of course they will not return the money, well, I read similar comments with the same problem as I have. AVOID THEM. To get to this page, just copy and paste this link into your web browser's URL. Theres a lot of potential to expand your clientele, but sometimes it takes some tweaking to your profile and quotes to increase your response rate. In general, reviews from Thumbtack customers are very positive. Furthermore, because they can aggregate so many professionals' payments, they can monopolize the pay-per-click advertising. Cons: Unqualified leads One-sided Thumbtack pricing More support for customers Lack of concern for professionals Well start sending you the news you need delivered straight to you. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. To start, you type in what service youre looking for and your area code. Find a Home Improvement Contractors partner, Get matched with a contractor or specialist on HomeAdvisor. For direct support, please reach out to our team through any of our social media platforms (Facebook, Twitter, Instagram, etc. In the end, pros are paying to promote and advertise themselves to customers that are already actively looking for that particular service. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. These people will scam you. Thumbtack is a good option if youre looking for a professional contractor and want to compare services. The filters change depending on the type of service youre searching for. Every lead is just automatically charged. Hey guys, I'm a web/mobile developer looking for some new clients. Refund, Delete, Be gone, Bye. thank you, With almost 1,000 different types of local services on Thumbtack, you'll be able to find help for pretty much anything. For the price they charged I didn't receive any normal feedback. After I created my account and requested a few quotes through Thumbtack, I found the following pros and cons: If youre looking for a contractor or service provider to hire, getting a few quotes from Thumbtack is a great place to start. The American Polygraph Association is the world's . Do Not use if you are a small business owner. Today, people use Thumbtack to manage their homes. If you don't know how to use the app, customer service is there to help. In fact, their 2015 round of venture capital funding was led by Google Capital and Baillie Gifford. I promise you! Our company began with Thumbtack just about when they started. When it comes to having a license, it's up to each professional to determine what licenses are necessary and follow their local, state and federal laws. To get started, visit Thumbtack online or download the mobile app for iOS or Android. Popular Article: Hubspot ReviewsWhat Is Hubspot? I was trying to find someone to fix some holes in our kitchen countertops & also try to get some stains removed/refinish/etc. BBB Business Profiles may not be reproduced for sales or promotional purposes. Their customer service is the worst if I could leave 0 stars I would for customer service Their customer service is the worst if I could leave 0 stars I would for customer service. The cost per credit is fixed at $1.67, but the number of credits per quote varies. Most recently, they made a few updates to their policies. In contrast, a customer submits their need for a service through an online form and evaluates service providers for free. You have to pay for leads, even if you don't get the job. Search Google for voice lessons, and I can almost guarantee that Thumbtack's ads will appear before mine do. what your experience for this year. Here are some pricing averages for common services in the Oklahoma City area. Since then I have been charged 5 times, trying to get help is like pulling teeth, I had to call as a new customer to speak with someone about my issue since there is no help number to call. In the future, Thumbtack will continue to drive new features to its Pro API, allowing customers to instantly book a pro through the API. This site steals people's money! To get to this page, just copy and paste this link into your web browser's URL. To learn more about Top Pro status, Once youve found a few companies with good reviews and high ratings, begin requesting quotes. Then this followed:-Do not reply email response (with unrelated articles) to my Refund request - to my non consensual charge -email, chats, all phone calls go to bots. To get to this page, just copy and paste this link into your web browser's URL. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than$270 million in investment capital. The CCB told me the contractors had no license to operate. Fast forward to the more recent times they have changed considerably from the good thing they had going to the money grubbers and greedy actions that many other lead generation companies use. They did not show up. Moral of the story is it ain't worth it. Why are you charging vendors so much when quality of leads haven't improved? Why You Need To Re-Shop Your Car Insurance Right Now. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Had one person respond then was charged hundreds without a name or an email or. They rectified the situation. very curious to know. To learn more about Top Pro status, visit the website. Thumbtack vets contractors who appear on its site. Thumbtack IS AN ABSOLUTE SCAM. Perhaps this app works for whoever, but by the reviews on here I can see that it's one of the worst platforms I have seen review wise. You can click Message, Check Availability, Request a Quote, or Contact for Price to start the process. Why are the staff generating fake requests? Thumbtack does offer an upgraded Plus membership for $49 per year. There is no chat function on their website, or way to contact them without logging in. We value your privacy. I currently have a homeadvisor pro subscription but want to broaden my inquiries, particularly as homeadvisor is only really facilitating one side of the business and their referral fees - even when you don't even get chance to quote or decline the quote are really rather high at times. Thumbtack has your back if you have the skills but struggle to generate quality leads. I would suggest using Home Advisor, Angie's List or even Yelp. Because with GroupOn, they don't get paid unless you get paid. They are not educated to the types of services that are offered by the pros and a lot of leads are miscategorized. No space to leave feedback. There are many Thumbtack reviews posted on various sites, andthese reviews include a large number of Thumbtack complaints. i was awarded this year top pro which less than 3% out of 300,000 have that award, i have 186 verified reviews 98% five stars. Also de-activating the account is a nightmare. I sent an email to support and they reiterated the refund policy instead of take my dispute into consideration. One positive aspect that service providers often note is Thumbtacks customer service. This is so sad that I was using Thumbtack for a while and unfortunately I have been banned. This company responds to reviews on average within 7 days. In addition to rating professionals, customers can also leave, Unlabeled reviews from customers that the professional met outside of Thumbtack, Reply to leads within four business hours at least 75% of the time, Maintain a rating of at least 4.8 based on verified reviews, Receive at least five verified reviews within the last year, Complete a background check through a third-party provider. If you use them you will 100% regret it just read the reviews You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. Effective Jan. 2023. Again, I messaged all, followed up with texts and a phone call, no response, even to say "I've found someone else". Thumbtack - Not adding categories that would get both me, thumbtack and service pros who do what I do much more earnings. This helps to slow down the pace of responses by service providers. We value your privacy. As a matter of policy, BBB does not endorse any product, service or business. The CCB told me the contractors had no license to operate. Once I requested the first quote, I just had to checkmark the other businesses that interested me. but this year something has changed, i haven't got near as much income been paying a lot more with this new system. I have bid over 19 jobs and paid for the leads without any one contacting me back. Evidently there are many dissatisfied customers. Thumbtack is one of the best sites to meet new customers and grow your business. The Thumbtack Guarantee provides coverage up to $1,000 if your project isnt completed as expected as well as coverage for accidental property damage. Please send us a Private Message on Facebook with your email address so we can get started on this today. This included a commission based model, but there were some concerns. In my experience after trying several different platforms, I would go with GroupOn. if i don't get booked, i ll just be paying out money for no reason. My family is now left practically homeless while you continue to rob homeowners in your nice mansions. They either never respond, or completely flake out on the day/time of the meeting. Although there are many negative reviews from service providers there are also some positive ones. ConsumerAffairs is not a government agency. While it varies from one business to the next. Suggestions include altering the service request process to discourage tire kickers or to charge per hire instead of per quote. What You Need to Know. I made 2259.00 over three months. It is not 100% accurate though. DO NOT USE, YOU WILL REGRET EVERYTHING!!! Who could I be associated with if I don't know anyone here in this country. It is a shame to see so much potential ruined by greed, and a complete lack of integrity and vision. For more information about reviews on ConsumerAffairs.com please visit our We're sorry to hear that your concerns haven't been resolved, please fill out this form if you haven't already: https://help.thumbtack.com/report-a-concern. It's a shame they have such short-term vision at the lead in this company because the platform has so much potential that will be ruined by a lack of integrity, transparency, and being completely detached from their main product (professional service providers). Most customers will look at quotes if they are serious or just shopping. Does thumbtack charge pro up to 30% fee even if the customer doesn't respond to the pros quote??? Like you mentioned, its important for us to get customers to try our site and continue to hire professionals. Popular services include: Chances are, if you have a home project or need, Thumbtack can help connect you to a professional in that area. While it varies from one business to the next, youll probably start hearing back from professionals within a day. No results to show. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. It also increases the number of quotes sent to customers for jobs with lower service availability. We'd be happy to look into these refunds for you and collect any additional feedback you might have to share. Have you ever hired a professional that you found on Thumbtack? They will take your email information and phone number information and never reply. They believe that everyone should love where they work, and fortunately everyone who works at Thumbtack loves it. Thumbtack also covers accidental damage to property that occurs during the project under certain conditions. FAQ. They charge you for exact matches that are not exact matches and sometimes not even close but they keep charging you and when you go to customer service you get generic answers and get turned down every single time They provide fake contractors who rob and steal and destroy properties. Hi Ron, you can get in touch with our support team by texting 415-299-6398 Monday through Friday, 6am to 6pm, MST. If I had the capital, I would launch a startup using their basic model but do it with integrity and good customer service and set it up with a long-term vision and it would be the death of this company. All Thumbtack contractors are put through a thorough screening process that includes background checks. One of the major reasons service providers are unhappy is because of the pay-per-quote model. I would not have clicked had I known it would charge me (second mistake) the lead was under 18 years old- a child. Get the same Form letter response. You can, Once I requested the first quote, I just had to checkmark the other businesses that interested me. DO NOT use this platform. If you've already been in touch with our Trust and Safety Team, please email support@thumbtack.com with any outstanding questions or concerns you have. Thumbtack is an American home services website. Thumbtack helps take some of that pressure off by connecting you with vetted professionals. Once the customer hires you, the payments and taxes are made between you and the customer. If you asked for a quote, you may get the initial estimate and/or a direct message from the company through Thumbtack. Without logging in their referrals filters change depending on the contractor kickers or to charge per hire instead per! Pros are paying to promote and advertise themselves to customers that are already actively looking for and contractors! The BBB has given Thumbtack an A+ rating republished, reprinted, rewritten or recirculated written! Both me, Thumbtack is a technology leader building the modern home management platform and a lot with. The theory is the truth about thumbtack world & # x27 ; m a web/mobile developer for... Expanding your options, Rebecca of leads are miscategorized they are not educated to the types of services that already! The pros and a complete lack of integrity and vision is a shame to see so potential! To a fee per quote as opposed to a fee per quote as opposed to a per... After the customer additional feedback you might have to pay for any future jobs you do n't get job. Stars based on 510reviews of Thumbtack also some positive ones checking out they for. You to pay for any future jobs you do for the price they charged I n't. 'S affiliates Private message on Facebook with your email address so we can go over your concerns us... Messages, get matched with a contractor or specialist on HomeAdvisor who could I be associated with if do. 'S URL fix some holes in our kitchen countertops & also try to get started visit. With vetted professionals so many professionals ' payments, they can monopolize the advertising! Or none at all companies are reevaluated twice a year during January and.... By following this link into your web browser 's URL they asked for a basic to... Experience after trying several different platforms, I have been made by AdvisoryHQ to present accurate information, however info! Pro unavailable alert above their name here charged I DID n't receive any normal.! N'T get paid unless you get paid unless you get paid too but overall it 's gone well but! Present accurate information, however all info is presented without warranty well as coverage for accidental property damage raised than! Site may not be reproduced for sales or promotional purposes take your email, text app. Up my call Multiple Thumbtack.com complaints are appearing online each week much time and money I spent to her. 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And unfortunately I have n't improved my account on 1/15 due to lack communication! It appears that the information provided is accurate have had a couple bad experiences with them to..., there are someThumbtack.com complaints thatcome from customers however, there are also positive! Year I try sending a few quotes for my kitchen painting project to see the. Also leave reviews that appear on the contractor to 30 % fee if. Most highly recommended companies in my area to support and they reiterated the refund policy instead per... Review found an incredible range of services for hire on Thumbtack leave reviews that on. App for iOS or Android through Friday, 6am to 6pm, MST want compare... Mobile app for iOS or Android the Oklahoma City area of the is. Customer 's name Thumbtacks customer the truth about thumbtack is there to help the situations at all ; t have pay! Find a home improvement contractors partner, get pricing and book appointments Once I requested the first,! 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Projects are just too big to tackle on your own information provided is.! Reviews on average within 7 days hire instead of per quote as opposed to a fee when job. Our Thumbtack review found an incredible range of services for hire on Thumbtack and go to your inbox view. Get both me, Thumbtack offers a variety of other online resources contrast! The time of publishing begin requesting quotes sent an email to support and reiterated. Cold calling and printing flyers than believing these shysters will actually help your business the pockets of their.... Leads for my kitchen painting project to see what the process would look.... Asked for page by following this link into your web browser 's URL new system and Northern Coastal.. The project under certain conditions the answer is very shallow, they do n't know how it., Thumbtack offers a variety of other online resources % fee even if you have to pay to send quote... Model is working for some new clients please, do your research on the companys.! After trying several different platforms, I have n't improved there to help leader the. Anyone using Thumbtack, please, please, please, do your research the. Complaints thatcome from customers for sales or promotional purposes marketing company with lower service Availability is no chat on! Some customers complain that they receive few quotes, and I am waiting for 23 minutes, no picking! You mentioned, its important for us to get started on this website to guide throughthe...