Anyone who wishes to obtain their own visas for Cambodia and Vietnam should make sure to get a single-entry visa for Cambodia and a double-entry visa for Vietnam (Vietnam and Cambodia e-visas may not be used with this itinerary). The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. Masks and Physical Distancing Requirements: No. The complaint has been investigated and resolved to the customers satisfaction. Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. Your passports expiration date must be at least six months after your return from your trip; if it is not, you should renew your passport. Is A Pierside, Pre-Embarkation COVID-19 Test Required? 0000006522 00000 n No, though a temperature check will be performed. Plan Payments are for the full Travel Protection Plan, which is made up of the Part A Non-Insurance Cancel For Any Reason Waiver, Part B Insurance Benefits, and Non-Insurance Services. Think I will stick with my favorite Celebrity Cruises that thanks you for cruising with them and gives you benefits for loyalty. Is A Pre-Arrival COVID-19 Test Required? These requirements end October 4, 2022. 0000003254 00000 n Passengers no longer need to provide a test certificate, but must be able to provide photo evidence of a negative test if asked. This complaint was posted by a verified customer. Voyages to other destinations, and voyages departing prior to that, still require proof of full vaccination. Do you have a Viking Oceans Future Cruise Credit? No longer required. If the length of the itinerary prohibits the initial on-loading of sufficient oxygen cylinders, the guest must make their own arrangements for additional cylinders or refills with a port. In the correspondence email, Viking offered a 110% Future Cruise Voucher but no cash refund. Is A Pre-Arrival COVID-19 Test Required? Crew Vaccinated? Unvaccinated passengers must provide a negative antigen test taken no more than 48 hours prior to departure, or a negative PCR test taken no more than 72 hours prior to departure. Are Any Unvaccinated Passengers Able to Sail? Effective Date: November 1, 2021 Yes. Masks and Physical Distancing Requirements: Masks must be worn when physical distancing isn't possible. Through Frosch we asked for a complete cash refund of all monies paid to Viking since February 2019. Masks and Physical Distancing Requirements: Masks are not required onboard, unless mandated by governments and municipalities. 0000003806 00000 n Are Any Unvaccinated Passengers Able to Sail? Is A Pre-Arrival COVID-19 Test Required? No one expects to have to cancel a cruise. All vessels and motorcoaches are equipped to European standards. ST42496CST No. The company left an official comment on this complaint. Are Any Unvaccinated Passengers Able to Sail? Beginning September 5, 2022, tests are not required for fully vaccinated passengers on sailings of 9 days or less. Share your photos and videos with others to prove the truth of your words. Are Any Unvaccinated Passengers Able to Sail? As of December 1, unvaccinated passengers are able to sail on European and Caribbean sailings. Any help appreciated! Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. Sailings 16 days and longer will still require passengers to provide proof of a negative COVID-19 test. Masks and Physical Distancing Requirements: Face masks are optional on board for all vaccinated passengers. Masking and Physical Distancing Requirements: Optional as of September 1, 2022. Guests will also be asked to confirm the testing requirements have been met as part of the pre boarding health declaration at the cruise terminal. On international voyages that embark or disembark in the United States we are required by federal law to report on board felonies and missing U.S. nationals to federal agencies. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. The Carrier has zero tolerance for crime on board its vessels. 0000051332 00000 n Are Any Unvaccinated Passengers Able to Sail? Are Any Unvaccinated Passengers Able to Sail? If you are traveling with us to Australia, Egypt, Cambodia, China, India, Jordan, New Zealand, Sri Lanka, Turkey, or Vietnam, you will need a visa. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Crew Vaccinated? Paul Gauguin Cruises no longer require Covid-19 pre-embarkation testing. The reality is that Viking has had full payment for the Rhine Getaway since June, 2019, cancelled our trip twice but refuses to provide a cash refund for the remaining balance. Is A Pierside, Pre-Embarkation COVID-19 Test Required? How Reassuring are New Cruise Cancellation Policies Really? Is A Pierside, Pre-Embarkation COVID-19 Test Required? Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Seller of Travel Reg. Only if required by local authorities depending on port of embarkation. You may also contact us by phone at 1-877-668-4546. This allowed Viking to retain the majority of our payment since December 2019. Who Needs to Be Vaccinated: All passengers aged 5 and older must be vaccinated. Viking will send you a number of notifications via email as your departure date nears, including your booking confirmation, payment receipts and, if you purchased your air travel from Viking, logistical information about your air travel and transfers. Is A Pierside, Pre-Embarkation COVID-19 Test Required? VRC and the Carrier reserve the right to report any/all criminal allegations to any national, state or local law enforcement agency in addition to those mentioned. Unvaccinated U.S. residents are permitted to sail on U.S. departures to the Caribbean and Bahamas only, in conjunction with a negative COVID-19 test (NAAT or Antigen). Fla. Be sure your email account is set up to receive communications from Viking so that these messages can find their way to you. As of the fall of 2022, many cruise line have dropped vaccination, testing and masking requirements. 0000034681 00000 n Viking For bookings made through Jan. 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive. This will surely increase the credibility of your complaint. Masks will continue to be required for unvaccinated passengers, at all times indoors, except while eating or drinking. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We had already paid for this cruise, so receiving a voucher didn't affect us. VRC and Carrier cannot provide individual assistance for walking, dining, getting on and off vessels, motorcoaches and other vehicles, or other personal needs. As of September 6, 2022, only unvaccinated passengers and children under five will be required to present proof of a negative COVID-19 test, taken no more than three days prior to embarkation, on voyages 15 days and under. Guests under the age of 2 are exempt from testing requirements. We booked a river cruise (Danube) for March 2022. Are Any Unvaccinated Passengers Able to Sail? Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. I hope you can help us out with this situation regarding our requested refund from Viking River Cruises (Viking). Who Needs to Be Vaccinated: As of October 1, 2022, all passengers are strongly encouraged, but not required, to be fully vaccinated against COVID-19. . 0000006747 00000 n Is A Pre-Arrival COVID-19 Test Required? 0000008049 00000 n On Ocean cruises, the ship will obtain the required visa prior to your arrival for Egypt, Jordan, Oman, Qatar and the United Arab Emirates. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. . For a missing U.S. national and all serious felonies (homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by federal laws, firing or tampering with the vessel, or theft of money or property in excess of $10,000) the incident must be reported to the F.B.I. Who Needs to Be Vaccinated: All passengers are required to present proof of full vaccination. Residents, Pre-cruise testing is recommended, but not required for travelers who are fully vaccinated. They reserve the right not to use your photo for any reason. Who Needs to Be Vaccinated: All passengers, with no exceptions, need to be fully vaccinated against COVID-19. Who Needs to Be Vaccinated: All passengers are welcomed as of November 5 (Royal Clipper), November 19 (Star Clipper) and November 26 (Star Flyer). Masks and Physical Distancing Requirements: Yes, masks have been reintroduced in all public areas outside of cabins. Proof of Vaccination: Vaccination cards and electronic proof of vaccination are accepted. Is A Pierside, Pre-Embarkation COVID-19 Test Required? ComplaintsBoard.com is a leading complaint resolution website on the Internet. In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. 0000000016 00000 n We took advantage of that thinking it was the only offer we would get. Are Any Unvaccinated Passengers Able to Sail? Non-U.S. passengers should check travel requirements to enter the U.S., which currently requires any person aged 18 years old or over to be fully vaccinated. Specific protocols and procedures may evolve over time to adapt to various conditions or travel regulations in the destinations in which we operate. Not noted. This may help protect your travel investment, your belongings and most importantly, you from many unforeseen circumstances that may arise before or during your trip, including costs of circumstances that may arise related to COVID. 0000051407 00000 n U.S.-Based AstraZeneca and Novavax clinical trial participants also are considered fully vaccinated. Who Needs to Be Vaccinated: For sailings in the Mediterranean and the Caribbean, non-immunized guests can travel as long as they can show a negative result from an antigen test (or an RT-PCR molecular test, if preferred) conducted in the 48 hours before boarding. Is A Pierside, Pre-Embarkation COVID-19 Test Required? I had to cancel due to ill health and provided over five months notice. Is A Pre-Arrival COVID-19 Test Required? The 2 doses must be administered at least 28 days apart. Possibly, depending on the rules set forth for air travel of the country of departure. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. As of September 5, pre-cruise testing is only required on sailings 10 nights and longer for fully vaccinated passengers. Rapid Antigen Tests can be carried out up to 48 hours before embarkation or PCR tests up to 72 hours before embarkation. 0000014648 00000 n 0000027032 00000 n as soon as possible. 0000002091 00000 n Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. For more information: See the full Viking Cruises policy . 19952023, The Independent Traveler, Inc. Will I Have to 'Social Distance' on My Next Cruise? Guests must provide their own oxygen cylinders, enough for the length of the voyage. 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