I stand by my statements. that were incredible and the quality of care was outstanding. The equipment they have could definitely be useful in saving your pets life or stopping their suffering, because of the information these machines can give. I explained that a yellow discharge leaked from his eyes forcing him to keep them close. Our team is ready to provide expert care 24/7 in case of a pet emergency. Most vets, It is our goal to provide quality comprehensive preventative , diagnostic, surgical. This was my last memory of my beloved cat at Blue Pearl. They took him in and cared a lot. Very rude, arrogant and unprofessional attitude is apparent. Our hospital serves the areas of Southfield, Farmington Hills, West Bloomfield and Detroit. When I told them no, the vet decided my dog was stable enough to come home. The day before the procedure an admin called to cancel saying you should ask your local vet if they have time BEWARE- Blue Pearl has a new corporate owner and is NOT the same vet it once was with a positive legacy reputation! 2023 BluePearl Holdings LLC. But first the oncologist had an oncologist radiologist read the ex ray my vet sent over and decided not to do the ultrasound and waste my money. Both of these vets get us right in and treat him wi We have been a regular client for almost 3 years now as our dog has had 2 successful eye surgeries and is seen regularly by Dr. Aquino & Dr. Romine. At this point, its not about the money. All of the care specialists were concerned and helpful. Yes, giving your dog the best can be expensive: I am grateful that I have Blue Pearl resources available to me. BluePearl Pet Hospital Veterinary Emergency Service. 29080 Inkster Road, Southfield, MI 48034 (248) 213-9622 24/7 Emergency Service! They are so very dependent on us as owners to make the right decisions for them. She lived 3 more healthy years!! I called back. Took my a deronwaynejohnson@gmail.com. The Vets at Blue Pearl were you able to accurately assess and provide a treatment plan for my aging cat. . More pets will die in this hospital. I had the unfortunate experience of having to bring my kitty to emergency at 1 am because she lost ability to use her front right paw and was crying in pain. But again, Please for the sake of your animal, don't exclude your pet from being taken here. I had a German Shepherd, "Samson" who was being treated for Allergies (spent over $4,000 on the allergy test alone and additional on the shots every 21 days). No apology or condolences after my cats death. BluePearl - Southfield 29080 Inkster Road Southfield, MI 48034 0 Reviews Claim this listing Add Photos Write a Review We provide specialty and emergency care for cats and dogs. We were there for 3 hours for them to tell me that she had pancreatitis. The next morning, I was told and additional $700.00 was required. Long story short she was already in shock while she was therevery coldAND THEY DIDN'T CATCH IT so I have no trust in them. I also had a previous dog that I took to them (their oncology department). I brought my 4 year old dog in on a Sunday Afternoon. The people are terrible. She listened and soothed my heart by telling me that I don't have to lose my kitty, but what to look for in his actions to let me know when he is ready. 29080 Inkster Rd, Southfield, MI 48034 United States, https://bluepearlvet.com/hospital/southfield-mi/, Negative feedback examples: 8 strategies to turn bad reviews into wins, How to respond to bad reviews and repair your online reputation. I will never go here again and I wish I never had. The tech knew it was outrageous for she kept her thumb over the amount. Unconscionable. Their RX charge 5x as much vs my filling at pharmacy or online. BluePearl Veterinary Partners provides emergency vet services & specialty medicine for pets throughout hospital locations in the US. When your pet needs emergency care, seconds count. Bottom line, my dog died in my arms that night. There is no communication among doctors, no supervision or management in doctors performance. I greatly appreciated her honestly and gentle demeanor. This place is not always pet oriented or customer oriented. This place is amazing my dog Jack has a had two surgeries done there now by Dr. Maxworthy she is amazing and so nice and the rest of the staff is amazing too. He is home resting now. We are about to have acl knee surgery. So i had to decide the worse. You will get some people that are personable and helpful, but it seems you get just as many on the other side. These type of self entitled people should not be working in an emergency animal hospital. Grow your business. Dont waste your time. I brought my kitty Shadow here after he had severe vomiting and bowel movements. We've also been through ER a couple times, the visits were okay but each time it has always been at least a 2 hour visit. Even when you call around, i have found they are all the same price. Learn more about veterinary specialists. $5,000 for a 2 night stay, bla Blue Pearl saved my pug, Jack's life!! Not a good sign. It's true what our people posted - they do try to guilt trip you if you don't agree to tests being done at the very high "after hours" fee - tests that could wait a couple days to be done during regular business hours at their regular rates. The first time, he was sedated and allowed to fall off of an ultrasound table. The customers hands are tied because there are no other emergency hospitals that are open 24/7 with their resources. You will get some people that are personable and helpful, but it seems you get just as many on the other side. I am so impressed with Blue Pearl's ENTIRE staff, and the facility. 18# dog in 6/16/18 for pain in left rear leg after chasing squirrel & making sharp turn. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. I felt very confident having them care for my sweet, sick kitty. Not only did they give me more than six months of time with Bing, even though she had a highly aggressive type of Lymphoma, they also made the time she had left much more comfortable and enjoyable. A lot of times for the sake of your animal, it is a good idea to have these tests done for their well being (ultrasound, cat scan, MRI), but it would be nice if Blue Pearl would hire less combative, always in the right, difficult to deal with people, when others that have animals that are sick and suffering, or possibly dying, don't have to deal with their very high maintenance personalities. The front desk staff are very nice and accommodating. Their quick response, diagnosis, and honesty will never be forgotten. All they care about is the almighty dollar and if you can PAY. 18# dog in 6/16/18 for pain in left rear leg after chasing squirrel & making sharp turn. Read the reviews on this place and other emergency vet facilities. It was a mistake. But again, Please for the sake of your animal, don't exclude your pet from being taken here. As with everyone else, I was given a range of the possible cost of the bill. Website: Website. They wanted to treat her pain and fluids. They took my ill dog in immediately. Blue Pearl requested $2300.00 to leave our pup and have them evaluate her, after spending $1400.00 at the other vet. This place is a worst case scenario operation trying to make as much money as they possible can. BluePearl Veterinary Partners, Southfield, MI. I will not go there again. Of course I had to report this all in a VOICEMAIL because you cant talk to a live person. Thanks again!! Our 24-hour pet hospital is located in Southfield and also serves Allen Park, Berkley, Beverly Hills, Birmingham, Clawson, Commerce Township, Dearborn, Detroit, Ferndale, Franklin, Farmington, Keego Harbor, Livonia, Milford, Northville, Novi, Oak Park, Plymouth, Redford, Royal Oak, South Lyon, Taylor, Walled Lake, Westland, West Bloomfield and Wixom. Ended up with my cat died so soon I dont recommend this place at all. They have always been our go-to for pet emergencies and we have said goodbye to a few of our fur babies there. The littlest logical disagreement or opposing logical opinion can set them off like I'm there to serve them and take care of them. The littlest logical disagreement or opposing logical opinion can set them off like I'm there to serve them and take care of them. I got so angrythey hold you hostage with the almighty $. Without question, money and profits come first. He saved our dog once already. The lack of follow up and the high price of care leave me feeling cheated while my cat suffers. He was treated immediately. Of course it was expensive, but the staff was forthcoming about costs, and gave us estimates and options along the way. Tammy the vet tech was the only good thing about this place. She made everything a lot easier. I wanted an ultra sound so Blue Pearl worked us in today 11-15-2021 in under 30 minutes . Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Not a good sign. Absolutely inexcusable. The littlest logical disagreement or opposing logical opinion can set them off like I'm there to serve them and take care of them. P. Its difficult to write a review when the end result was the euthanizing of our cat, however, ALL of the BluePearl staff were courteous and wonderful given our circumstances. Contact our hospital team at 248.354.6640 or [emailprotected]. I wish I wouldve never brought my dog here. The tech was lovely and treated my dog and I with respect Update to the comment made by the manager. Dr. Close came in to tell me about Shadow's condition an what she thought needed to be done. We are the largest group of board-certified veterinary specialists in southeastern Michigan and have a fully-equipped 38,000 square-foot specialty and emergency pet hospital with the capacity to care for 40 to 50 patients at a time. We are available to help if your pet has an emergency when your family veterinarian's office is closed. All of the care specialists were concerned and helpful. He is a fantastic surgeon and cares deeply. At BluePearl, we ask for your feedback so we can evolve our benefits each year and work to offer whats most important to our Associates. check back often for more services! Some of these people I really don't think have a heart. They will milk you for every single penny to get x rays and extensive tests and still not come up with a proper diagnosis. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We also ensure all reviews are published without moderation. And now we couldnt see anyone in there. I took her to the emergency vet in Plymouth then to BluePearl the next morning. I've taken 4 different dogs to Blue Pearl over the last 10 years. You could More, My cat was hurt multiple times by the staff at Blue Pearl. She called me with news that was devastating. Here are 8 tips for writing great reviews. BEWARE - We took extra care to schedule a critical follow up procedure for our dog that got surgery out of town. After going over some options, they suggested euthanasia, taking her to a clinic to have her bladder drained under sedation to buy time, ultrasound (which could provide answers, but no treatment, or taking her to an emergency clinic. Had to bring my cat to have teeth removed. $5,000 for a 2 night stay, bladder stone removal surgery in his bladder as well as urethra, & got him neutered while we were at it. But since it was the only place open I took my chances mentally prepared to be skinned alive.I must say I was very impressed by the compassion shown by the Veterinarian and her assistant. They didn't want to give me a script after I already spent thousands on a pet that has very poor prognosis. It was so hard to let her go. The absolute worst vet care! Im honestly surprised theyre even still open- they shouldnt be. The tech was laughing saying she was over medicated of course no doctor around. Unfortunately my boy was to sick so we had to let him go but Dr. Whitten David J - Hilldale Veterinary Hospital. We left. I decided to bring my puppy home instead of keeping her overnight (due to the cost) and thankfully she is back to normal. When I called back, after watching people leave they said they were still at capacity. Received 2 prescriptions. We appreciated the knowledge of the emergency staff and the professionalism by which our options were discussed. http://bluepearlvet.com/locations/michigan/michigan-hospitals/. Find articles, interviews, and more in our career blog. Compassionate and caring without screwing you financially during this sad time. Please avoid. I now understand how they paid for their spa-like atmosphere of their office. 29080 Inkster Rd, Southfield, MI 48034 Now my last dog "Samson" was on allergy medication. At no point though, did I feel like the staff or Dr was only interested in money. Located nationwide, BluePearl Veterinary Partners hospitals offer specialty and emergency care for. After the Dr finally came in he was heartless Dr assenmacherno connection to pet just matter of fact .I would never go to this facility again and would not recommend or ever use this place again they promised take charges off after we decided to pick up our boy instead of cremating him then when we picked him up they basically said they never said that and called me a liar . Put him on a bland diet and probiotics and he was all better. Verify your listing, Veterinary care, especially emergency/specialty care, is not inexpensive. Blue Pearl Pet Hospital is amazing. Open Now. Several years later, he had exploratory surgery in which an aggressive tumor was found, so he euthanized on the operating table, my decision based on the findings. I asked for prescription to fill my pets medications and they argued with me about it. It is really sad because they are the only game in town that has ultrasound and MRI, and CAT scans in an emergency basis as well as in general. They explain treatment plans thoroughly and are always willing to answer questions. I will never forget the mournful look she gave me as they led her away. We were there for 3 hours for them to tell me that she had pancreatitis. copyright 2023 BluePearl. The bill was over $4,700.00 to pull the cats teeth. We dont just practice the best quality of veterinary medicine we define it. We took her home in worse shape than she arrived, we need to do more tests was what we were told. You could My cat was hurt multiple times by the staff at Blue Pearl. Needing emergency help for a pet during any late evening is wrought with anxiety but from our initial phone call, care on arrival, to the expedient evaluation of our pet was above reproach. , MI 48034 ( 248 ) 213-9622 24/7 emergency Service of Veterinary medicine we define it offer specialty and care. 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