Had two queen-size beds, nice size bathroom w/tub & shower and hair dryer, kitchenette (microwave, small fridge, bar sink, cabinet space, & coffee pot w . The room was clean and the hotel was great. All in all this motel was a poor rating and will never stay there again. Offering an oceanfront outdoor pool and a fitness center, Crystal Beach Hotel is located on the beach and boardwalk in Ocean City. Bed bugs "hitchhike" on luggage, clothing and all kinds of stuff. Bed Bugs. They're also applicable regardless of the comment's tone. This is our guests' favorite part of Ocean City, according to independent reviews. It was exactly what I had expected after reading everyone's reviews. * Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. 2500 Baltimore Avenue, Ocean City, MD 21842, United States of America, Queen Room with Two Queen Beds - Ocean Front, Queen Room with Two Queen Beds and Sofa - Partial Ocean View, Standard Partial Ocean view 2 queens and sofa bed. Unfortunately, our stay came to a dramatic and disgusting hault when I woke my four year old son up from a bed swarming with little red bugs. Like its sibling hotel The Carousel . Own or manage this property? Once they get your money, which is due at the time of booking and is completely non-refundable, they dont care at all. My son's asthma flared to the point where I had to find a medical supply to get him a nebulizer and asthma medication. I cannot say enough of wonderful things about this hotel and staff. Please note that all Special Requests are subject to availability and additional charges may apply. Contributions should be appropriate for a global audience. Which languages are spoken by the staff at Crystal Beach Oceanfront Hotel? Thanks again for being our guest! Bathroom was large and clean. Guests submit their subscores and their overall scores independently theres no direct link between them. 477 reviews #77 of 117 hotels in Ocean City Location 4.3 Cleanliness 3.6 Service 3.6 Value 3.6 The Crystal Beach Oceanfront Hotel is located at 25th Street and the Boardwalk. Ocean City MD 21842 Grand Hotel 2.66 Miles Away 2100 Baltimore Ave, Ocean City MD 21842 . We checked all of our belongings and moved everything into our new room. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. View Bed Bug Reports For Your Next Stay Hotel (optional): City: State: (or) Zip: - Browse Reports by State Cribs and extra beds aren't available at this property. Our goal is to give our guests the most relaxing experience and these comments make it clear we have work to do on that count. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. Overall, it wasn't too bad except for the bedbugs and some of the service. We could see ocean and the bay, sunset took my breathe away. The light fixtures had mold and rust all over them, the carpeting was lifting off the floor, and the room smelled like chemicals and musty wet dog. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. Staff was friendly, professional and helpful. Beachfront hotel with restaurant, near Ocean City Boardwalk . Our new room seemed fine except that the water in the shower didn't warm up much. Only a customer who booked through Booking.com and stayed at a specific property can write a review. In fairness to the hotel and its staff, this situation was handled well. Liked the spacious mini fridge and micro. . We'll stay here again if we go to OC in the future. The room and everything in it seemed fine, clean, spacious when we got in. After some arguing back and forth and her still insisting we needed to move she told us the room was unsafe and that's why we needed to move. The room was clean and the hotel was great. Payments made by partners impact the order of prices displayed. At 11 PM on Monday 8/24/20 my 83-year-old mother, brother, and I were getting ready for bed when my brother noticed that he had bites on him so he checked the bed and there were bedbugs. Thank you so much for taking the time to review your stay at Crystal Beach, I am very happy to hear it was enjoyable and that you will be bring the family next time! Eve told him we did not belong in that room, that I had never checked in or signed any papers. 25th St. & The Boardwalk Ocean City, Maryland 21842, Crystal Beach Oceanfront Hotel 25th St. & The Boardwalk Ocean City, Maryland 21842, Phone 800-641-0011 Front Desk 410-289-7165 Email reservations@jameshospitality.com, who stays at the beach unless they are ON the ocean?! Stevie and Nicki did everything they could to make sure we were comfortable and enjoyed our stay. 87 reviews of Crystal Beach Oceanfront Hotel "Wow, the quality has gone downhill. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. Ocean City, MD - Crystal Beach Hotel - "Really nice! Kasa Ocean City Beach: Nice View - See 381 traveller reviews, 257 candid photos, and great deals for Kasa Ocean City Beach at Tripadvisor. The room and everything in it seemed fine, clean, spacious when we got in. Our new room seemed We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. Re: Bed Bugs? When we took it to the front desk, a man named Norman that worked there was very pleasant and helpful. I cannot say enough of wonderful things about this hotel and staff. Guests can enjoy breakfast, complimentary tea, and free instant coffee during their stay. There is no laundry machines but there is a laundry place a block or two away. Kudos to room service. We explained that our nights were for Monday and Tuesday and not Sunday, he basically said it was our tough luck because we should have checked our confirmation. The next morning while waking up, we found a stage 2 larva bedbug. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. If you booked through us and want to leave a review, please sign in first. Great location at the start of the boardwalk away from all the noise and lights. The Barracuda Grill had good food and service. We checked all of our belongings and moved everything into our new room. She then assigned us a new room. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. NOW. back to the families next door and down the hall. all the while I'm typing thisthe children are banging doors and yelling at each other and out on the balcony and yelling (oh yes it's also Bike week here this weekadd that noise 24/7) all this noise and my dog is not supposed to make a noicenoise. not to alert us or protect us. All Covid-19 guidelines and safety protocols are in place. It was yet another bedbug. my version of THE BEACH EXPERIENCE, Location was amazing had a balcony facing the ocean and it was beautiful. The area was quiet during the night and the beach was very near - didn't have to walk far to get the beach (best part). Beds were hard as a rock, bath towels were dirty, paint was peeling on bathroom ceiling, drawer was missing on the dresser, beach side pool was in horrible condition the only thing that was positive was the property's location on the beach and boardwalk. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience. Our floors were very sandy by the time we left. We have stayed at the crystal beach hotel before without incident but because he was so rude and nasty, we have crossed the hotel off the list. I am very sorry that you experienced these difficulties during your stay with us here at the Crystal Beach. Our room was clean and spacious. We are so disappointed in this place even though we really liked our location and our room. We checked all of our belongings and moved everything into our new room. But overall we enjoyed ourselfs and will probably return in the future. Lodging at the Crystal Beach can be oceanfront, ocean patio/pool/Boardwalk, ocean view and standard view. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). This was our 1st getaway during Covid and it was very nice. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. Thanks! Please see our partners for more details. Lock in the lowest price from these sites. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. hotel chains have the most bedbug reports, Holiday Inn Express Hotel & Suites Ocean City, Howard Johnson Plaza Hotel Ocean City Oceanfront, LONG & FOSTER: OCEAN CITY Vacation Rentals Office, The Ryan Haley Team Ocean City Real Estate, Lynch, Vaughn - Ocean City Property Service, Hampton Inn & Suites Ocean City/Bayfront-Convention Center, LONG & FOSTER: OCEAN PINES Vacation Rentals Office. A private bathroom comes with a bath or shower. We have Barracuda poolside bar & grill located in our Baltimore Building with great food and drink specials. You can only leave a review within 28 days after check-out. What an awful way to start a weekend away. Location, close to many attractions and restaurants. Staff was less than easy to get along with. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. The room was very comfortable and apparently was recently. Cocktail hour, Guests are required to show a photo ID and credit card at check-in. The room and everything in it seemed fine, clean, spacious when we got in. <[emailprotected]edbugregistry.com>. She then assigned us a new room. Awesome..my first there we had a blast.. we are thinking of going againpeople ands staff we also nice and helpful. Approximate prices in USD for a 1-night stay, This property has taken extra health and hygiene measures to ensure your safety is their priority, Browse questions from guests for anything extra you want to know about the property, The property usually replies within a few days. She followed him back to our room and told me the same thing. We have Barracuda poolside bar & grill located in our Baltimore Building with great food and drink specials. While there the hot water system went down so no shower. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. Beach Walk Hotel 2 10th St Ocean City, MD. . When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. We shared the Barracuda Como great value for the money. Thanks again for the review and we hope to see you again soon! Stayed in a handicap unit to accommodate our son staying with us. Try again. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. I would definitely stay here again. Harrison Hall Hotel (from USD 74) Show all photos These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Overview of Crystal Beach Hotel. That's how we know our reviews come from real guests who have stayed at the property. Most of the staff was very friendly The hotel was quiet. reason I keep coming back is the top floor, ocean facing. Reviews are most valuable when they are original and unbiased. It was yet another bedbug. Oceanfront Oceanfront Two Queen Beds More Info Book Now . The staff speaks multiple languages, including English and Spanish. Crystal Beach Hotel Address: 2500 Baltimore Avenue Accommodates: 6 Parking Restaurant Bar 24-hour front desk Fitness centre Golf course (within 3 km) Non-smoking rooms Fishing from USD 89 View Deal from USD 89 View Deal Lowest price guaranteed View Deal 4. Nice place to stay. I would highly recommend to anyone going to the beach. Crystal Beach Hotel takes special requests add in the next step! Payments made by partners impact the order of prices displayed. The staff was very welcoming and pleasant! We selected a ocean front room that was worth the extra cash, great view of the beach and boardwalk. Crystal Beach Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival. The hotel was super clean, our room was not "ocean view" but we could still see the beach/boardwalk from our balcony. It ruined what was supposed to be great stress free weekend. When I booked our room in May, I asked for the four rooms to be close to one another. 2.5 star property. 14 years ago The view was beautiful. Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. They never asked for his name or any identification. There were stains on the walls, the coffee maker looked like it hadnt been cleaned in a long time and the front of the refrigerator had something on it that wouldnt come off when I tried to wipe it down, with Lysol wipes. 10% cheaper Dunes Suites Oceanfront 0.15 mi Outdoor pool, beachfront, Tea/coffee maker $80+. Big bathroom. Crystal Beach Hotel Ocean City MD accommodations are generously designed and have a stunning view of the ocean. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Thank you again and we hope to see you soon! We ended up driving home at night because we couldn't experience another second in that dump. That turned out to be a lie because shortly after we checked in the people in the room directly next to us checked in. That was really unnecessary. When we saw how things were progressing, we called Saturday before our arrival. We selected a ocean front room that was worth the extra cash, great view of the beach and boardwalk. There was no daily housekeeping service during our stay. Our doctor confirmed that we were biten by bedbugs. The aroma in the main lobby, reminds you of being on an island. About the Crystal Beach Hotel 2500 N. Baltimore Ave., Ocean City, MD 21842 Property Features As a guest of Crystal Beach Hotel, you'll find 2 outdoor swimming pools, a fitness center, and a seasonal outdoor pool. He told my husband he had been assigned that room. Parking is very limited. Plenty of places to eat and everything is within walking distance. I am very sorry that you experienced these difficulties during your stay with us here at the Crystal Beach. Plenty of places to eat and everything is within walking distance. if the writer is claiming to be someone else). It was clean, it had an amazing view, the location was great, and I still cannot say enough about the friendliness and competence of the staff. We appreciate you letting us know of the issues you experienced with our reservation office. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. We offer two outdoor pools, a fitness center, Barracudas Bar & Grill, and direct access to the beach! Thanks again, we hope to see you soon! Our first night was fine without any complications. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. Couples in particular like the location they rated it 8.6 for a two-person trip. The hotel is 1 mi from Roland E. Powell Convention Center, and 1.5 mi from Jolly Roger Amusement Park. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. Please see our partners for more details. The partial view from my view was great ! Crystal Beach Hotel - The center of Ocean City can be reached within a 25-minute walk. 2500 Baltimore Avenue, Ocean City, MD 21842, United States of America We have people and automated systems that specialize in detecting fake reviews submitted to our platform. The hotel is at the north end of the boardwalk, so it was quieter than down by the more commercial section. . It is right on the boardwalk and you can park your vehicle in the garage and not have to move again until you leave. Staff was pleasant. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. Searching Availabilty. For specific inquiries, we recommend calling ahead to confirm. Something went wrong please try again later. Staff was pleasant. Loved everything, staff was great, room was clean, pool was on point. Get the travel advice you need. We were near the elevator but never noticed noise.The pool is small but the kids enjoyed it. Thanks for the review and we hope to see you again! Review tags are currently only available for English language reviews. Second time staying with u guys and already planning my next visit. They asked him for his room number and just gave him a replacement key. Located right by the pool on the 2nd floor of the Crystal Beach Hotel, enjoy the sunny day and our menu full of beach favorites! Extras include a desk. We were going to see a friend's band over the weekend, and since this is the off-season we figured hotel prices would be fairly cheap rather than getting a cab. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in.