The error code RDK 03117 occurs when the primary X1 Cable Box is not getting any transmission. The priceof Xfinity varies depending on the streaming speed you need. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. In most cases, the error has an accompanying message that reads Give us a call. Do I need help managing my account? 8-702 There was a playback issue.Please try again ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. Why would this happen? Slideshows Ive had xfinity tv service for a couple years now, and just this week Ive started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. I don't always call to speak with someone but when I do..it's annoying. I can no longer view any live tv, dvr recordings, or on demand since app version 6.1-6.2-6.3 on only 1 device. Find Xfinity TV and tap Force stop. I hope your week has been treating you well. With your remote, choose Saved after pressing Menu. Your device should restart and allow you to view content. For every program you wish to delete, use the arrow keys on the remote control for highlighting and choose Delete Now. Unsubscribe easily. It is only on the Roku where I cannot get Xfinity Stream. Famous Playback Issue 3022 2022. I am streaming using the Xfinity Stream Beta App on my smart TV. I rebooted the box, that made no difference. 3) 30 days later during this past Christmas, they came out and said the street box has a bad amplifier that must be replaced. New comments cannot be posted and votes cannot be cast. Xfinity also offers smart home equipment, including security cameras. This is also same issue on the channels 3-digit counterparts (202 and up). Slideshows Privacy Policy. Rated 1 out of 5 stars. If still no joy, go ahead and reach out to XFINITY and escalate with their team, as they'll be able to best assist you. Mobile Apple: Quickly press the Home button twice to see previews of your recently used apps, then swipe left or right until you find the Xfinity Stream app. The representative will ask you if you want to pay for faster internet access. Use these apps to workaround the On-Demand issues on your cable box. ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. Hey there, the stream app is in beta still which means operational but incomplete and as a result, errors are possible. From there, you can choose to select or deselect things like "Auto-play next episode", "Play best available", etc. The service was offered for a discount for people that receive low --income. It comes with a long message that tells you the service is unable to connect to your set-top box. For most individuals and small families, 100 to 200 Mbps is sufficient. Wait for at least ten seconds before plugging it back. Xfinity is available in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Hampshire, New Mexico, New York, Oregon, South Carolina, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington and Washington, D.C. You can rent it from Xfinity as part of your internet service plan. Compare the speed you are paying for with what the Speedtest app says you are getting. Its location on this page may change next time you visit. I live in Downtown, Minneapolis. Do you have a physical box you can try those recordings on? From the box outside of the house, there is a ~20' run to a 2-way . So, if the label says HDMI 1, turn your television to HDMI 1. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. New comments cannot be posted and votes cannot be cast, Welcome to the Xfinity community! XRE-03007 occurs when there is a billing issue with your account. Xfinity remote not working? Push the Power Button on your remote to turn your cable box back on. Editorials Does not affect my iPad or my phone. I have had that same problem occur about once or twice a month for the last 6 months or so. I do have a subscription and verified that with Xfinity. Ill just take it back, I cant fix it and they have no idea what they are doing. Restart your device and try opening the channel again. Have you authenticated the channel with your Xfinity credentials? On-Demand and your TV guide will show you a black screen instead of whats on TV and the shows you missed. The speeds available with Xfinity internet plans make the service an attractive option for many, especially gamers, heavy streamers and those who work from home and depend on reliable high-speed internet. If your speeds havent improved yet, reset your Comcast Gateway. DVR'd shows will initially work but, after watching for a bit, I'll fast forward and not be able to get the show to play again. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. It drops my service every 24 hours. It sounds like you've done a lot of troubleshooting and that it's working as expected on other devices in the home using the same credentials. Call Comcast at 1-855-399-1542 or go to your local Comcast office to pick up a new cable box. In most cases, the error can go away within one hour. 01-09-2023 03:35 PM. 11-05-2021 01:01 PM. The same issue is present on all 3 receivers. FAQ. Technology. Famous Playback Issue 3022 2022. When customers don't like Xfinity anymore, we would just leave Xfinity for other companies, which is common sense. Stop any downloads on your PC or video game console. Looks like theyre trained to do this, while looking for a solution, because this has happened every time Ive called, whereas Id prefer professional troubleshooting, without going through their scripts of asking me to tighten connections etc etc. Whenever the RDK 03003 error occurs, you will see the message RDK-03003 Unable to Connect to XFINITY TV. You can troubleshoot this issue using the following methods: If you have connected your devices correctly, ensure to activate your services. Error code XRE 03059 has an accompanying message that reads Sorry were having some trouble. Especially with me having a teenaged gamer in the house. I have been with Comcast for now for four years. Mobile Another option is to change the channel and see whether it helps. The xFi Gateway is a modem and router in one. Editorials Next, put fresh batteries in your cable remote, and try changing the channel. Unplug your Comcast gateway from your power outlet. Wait another 5 minutes for the gateway to connect to Comcasts network and begin broadcasting a Wi-Fi signal again. You can wait for up to two minutes after the commercial break and tune your channel. In California, we had an outage or two a YEAR. Complete troubleshooting guide, How to fix insufficient bandwidth on Comcast/Xfinity, List of Xfinity TV app error codes and how to fix, Vizio TV remote is not working? macOS We have made changes to keep employees safe so response and call times may be longer than usual. Copyright 2022 Consumers Unified LLC. The same issue is present on all 3 receivers. The problem could be happening because the channel is not available. Next, make sure that there's nothing on your Wi-Fi network hogging the connection. This is also same issue on the channels 3-digit counterparts (202 and up). Chilling scenarios unfold in this true-crime series, which tells actual stories of people who shared their lives with loved ones who became killers. After this period, the fee may increase without warning. Ive been a customer for 5 years, I purchased a service that would have up to 1000 Mbps download speed, 132.00 a month. XRE-03007. We recently moved to Houston and got Xfinity services, including internet. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. When Comcast fixes the Xfinity DVR recordings issues, we will update this article so make sure you stay tuned. First, make sure youre pointing the remote directly at your cable box. 8-702 There was a playback issue.Please try again later, Re: 8-702 There was a playback issue.Please try again later. If that does not work, contact the Customer Support Team for further assistance. I would not trust anything that sales representatives for Comcast or Xfinity tell you because all they're interested in doing is getting you to sign a year contract. It occurrs when i try to playback a show recorded the night before. Go to the nearest Comcast office or call 1-855-399-1542 to have a new remote delivered to your door. Unfortunately, the internet has been spotty, down a few times a month. Call 1-855-399-1542 or your local Comcast office for a replacement. Xfinity offers no-contract plans that allow you to cancel your service at any time without paying an early termination fee. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. I have bypassed the extenders and connected a TV to each receiver in the basement with a 3' HDMI cable to make sure it wasn't an extender issue. Alternatively, contact the customer service team for further assistance or a quick fix. Start by getting an idea of just how slow your internet speeds are. Unplug your cable box. When I go to that website on my PC I enter the number from the Roku to authorize. Turn the Box off by unplugging it from the power source. In most cases, a simple system refresh or restart can help to solve it. Another half-hour they sent me an email saying that they don't supply Downtown Minneapolis. iOS Your email address will not be published. NBC That didnt fix it. I can download the Xfinity Stream channel but when I try to connect it says I need a subscription. Archived post. From that, a 10' coax jumper provided by Comcast go to each receiver. If subscribed to X1 DVR with cloud technology, your acceptance also confirms that when you record programs on your set-top DVR you also want to save and store them automatically in Comcast's network in several formats to (1) enable you to play them back (and navigate within them) on additional supported devices like computers and tablets, as . When highlighting an option, use the left, right, or down arrow buttons. Slideshows Test your download speed from a computer on the same network as your Xfinity device. Here is how: You can also reboot it from the device settings: Your TV Box will resume playing the last channel. The mobile service was a total joke and they raised the price periodically after we were already locked in to them. Once you have the app installed, run the test to determine how fast your internet connection is. Here is how to reset Xfinity TV. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I've restarted devices, reauthorized, uninstalled and reinstalled the app - all unsuccessful. I had constant problems with my service. Sorry to hear about the issue. Force-quit the app. Turn off or unplug your modem and your router. We may earn a commission for purchases using our links. 4. This could take a few minutes. Next, make sure that theres nothing on your Wi-Fi network hogging the connection. I texted You need to take care of a few account.It sends the same text. Next, check to see if your internet is also not working. I have 2 calls in to Comcast support, the first, after refreshing the signal/unplugging/plugging things in/rebooting several times/etc, suggested to try a different 3-way splitter. When I click on the application/channel I get a number and a message stating that I need to go to website xfinity.com/authorize. The fastest way of resolving it is to make the necessary payment, especially if you have an outstanding bill. Most channels are fine, but ESPN (1205) and up to my local Fox Sports channel (1250), most channels have pixelation issues. My PC shows the authentication was successful but my Roku shows and error saying We cannot support high speed data customers without a video subscription. Use this breakdown of common Comcast Xfinity problems and fixes to get your internet and cable working again. Plug your cable box back in. Press question mark to learn the rest of the keyboard shortcuts. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just recently installed the XFINITY stream app a few weeks ago and like most of the people on this forum I too I'm getting an error message every time I try to watch the app, regardless if it's live TV or recordings, I have a technician scheduled to come out hopefully he can help resolve it, I'm getting major buffering issues on my recordings, Hello jeremywilson668, thank you for taking the time out of your busy day to post on our forum. Here is how: Once you troubleshoot the problem and activate your services, reboot your X1 TV Box and try again. Xfinity Rewards. Xfinity offers the xFi Gateway, which is a router and modem in one. But if that does not work, you will have to contact a customer care representative to help you fix it. Part way through the recording, the audio and video get out of sync, and the recording shows the message "Unfortunately there's a problem with DVR playback", then goes on to say that I can watch the program "ON Demand" with no fast forward available, which is . The error is not related to your device, hardware, or poor internet connection. If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause. I already did that, really!! Subsequent calls has led to no resolution the problem. But if that does not happen, consider activating the device. The good news is that you can fix most Xfinity errors in different ways, depending on the code you receive. A link has directed you to this review. Editorials Required fields are marked *. It's so spotty and disconnects constantly especially the last couple months. Restart your set-top box by holding down the power button for ten seconds. Address your Comcast Xfinity problems with these 6 fixes. Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. If neither the Help Menu nor the Power Button works, you should just remove the power plug from the box. iPad Here is how: Xfinity also recommends that you update your Smart TVs software to fix the problem. I have had that same problem occur about once or twice a month for the last 6 months or so. Comcast Internet Service also has advanced security features that block online threats to connected devices through its free Gateway service. Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. For Live TV and On Demand: "Playback Issue :: 2111" with little . If I could give them 0 stars I would. This channel is not available at the moment. Our content is intended to be used for general information purposes only. 4) Two days later, they replaced it. The error title is dvr. You cannot use the XFINITY channel at another home or using another XFINITY internet connection other than your own. Error RDK-03004 is a connection error. Get online in minutes with seamless service activation and 24/7 real-time support anytime you need it. I hung up. We end up getting collection letters asking us to pay Xfinity ridiculous amounts of money which we don't owe Xfinity at all. You can try to fix it by rebooting your TV Box. Troubleshoot it by ensuring you have connected the cables tightly and that your box is not faulty. After failed negotiations to waive the fee, I said I'd try some other things. The XRE-00021 code is a tuning error. Save my name, email, and website in this browser for the next time I comment. Dont commit to that until theyve sent someone out to check your lines and equipment. Wait 5 minutes, then connect the gateway back to power. And, when Comcast problems occur, you want them fixed immediately. This happens regularly now, started about 2 weeks ago. I received error code XRE-10000, so I called xfinity. Every letter or number needs to match. This is what happens when you allow a company to monopolize something. You can rent the xFi Gateway for $14 a month. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. Call a customer representative from Comcast. Your email address will not be published. To do this, open a browser and search for 'Internet speed test.' To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K . +14 Military Transport Aircraft For Sale Ideas, Awasome Eurostar Change Ticket References. Check to see if there are any other devices on your home network using bandwidth. Apple ConsumerAffairs is not a government agency. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The second, after the same, said a tech had to be sent out with a $60 fee. How to troubleshoot, Xfinity Flex is not working? Why is my internet so spotty? DVR Playback Problem. Again, expect Comcast to ask for personal information to confirm who you are. You should be able to correct both of these issues by going into the app settings, which is the little head in a circle icon in the top-left corner of the screen, and then select "Playback Preferences". I cant type fast enough to chat and the options to choose my problem isnt there. Now I'm unable to fast forward at all without playback failing. I have access to coax/ends/additional spitters if needed. New comments cannot be posted and votes cannot be cast. Additionally, the article above may have other troubleshooting information. Indoor/outdoor usage. We, as previous Xfinity's customers, have received many Xfinity's bills for the internet services that we no longer have with Xfinity. When you get error XRE-10000, it means your account is missing the correct rate codes. Stream Diag is your ultimate source of information, reviews, and troubleshooting guides for streaming media and software across different platforms. We value your privacy. I did a self-install, 1 4k DVR, 2 additional receivers. I've had xfinity tv service for a couple years now, and just this week I've started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. We value your privacy. The error title is dvr. Software I have been so disappointed in this I have been so disappointed in this company. Yes. Xfinity service not working. If your account is active, work with support through messages at Xfinity.com to solve your problem. Thank you! CTV It said Im glad we could help have a nice day and hung up. You should be able to correct both of these issues by going into the app settings, which is the little head in a circle icon in the top-left corner of the screen, and then select "Playback Preferences". You can also save money by bundling your internet with cable services from Xfinity. Please select another channel and try this one a little later.. Source: www . As soon as I explained how much I needed it for an ADOS business, they couldn't find my address. Unsubscribe at any time. my new cable box only has cannels 1000 thru 1500 No normal cable channels, Your email address will not be published. In these cases, the channel will work on other devices, like tablets or phones, but it won't work on your Roku player. Comcast will give you a new cable remote if something is wrong with yours. For example, if you can tune to a different HD channel successfully and not the one you are watching currently, then you need to resolve the signal issue. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Xfinity error codes are usually as a result of system-wide glitches, hardware issues, streaming devices, and poor internet connections. I said rep. Read: How to Make Your Internet Faster: Speed Up Your Wi-Fi. X1 dvr playback choppy and pixelated. NFL Network Thanks so much for taking a moment out of your busy day to leave a post on our community forum about the Xfinity Stream app. Why does Xfinity keep putting a hard time on us just because we are NOT interested in having internet service with Xfinity at our homes anymore ??? Move closer to the wireless router. If that does not work, call the service at 1-800-Xfinity. Remove unnecessary splinters from your device. I think these businesses are trying to condition the consumer to believe that Discrimination and Fraud is going to proceed through though the new economy. That never happened. Can you verify that this is truly the reason? Two days later it drops again. @anderfam, you need to take it up with Xfinity, but I'm betting your package only allows you to stream on phones, tablets, and computers. I have had that same problem occur about once or twice a month for the last 6 months or so. XRE-03007 occurs when there is a billing issue with your account. So, here I am. Can anyone out here help? HGTV Verify that all the cables connecting to devices are tight and in excellent repair. We had an outage or two a YEAR has advanced security features that online... Get your internet and cable working again Xfinity Stream channel but when I try fix... Have been so disappointed in this browser for the Gateway to connect it says I a! Address will not be cast I go to each receiver to turn your television to HDMI 1 turn. So response and call times may be longer than usual news is that you can also use Xfinity (! Tv box or poor internet connection is us a call box will resume playing the last months... For $ 14 a month to the nearest Comcast office or call 1-855-399-1542 or your local Comcast office for discount. Your TV box and try opening xfinity playback issue 3022 channel with your Xfinity device fee may increase without warning software! To your set-top box by holding down the power Button for ten seconds before it. Whats on TV and the shows you missed usually as a result of system-wide glitches,,... Keyboard shortcuts, especially if you have a physical box you can also use Xfinity (! Will see the message RDK-03003 unable to fast forward at all ( Web|iOS|Android and... Comcast for now for four years plans that allow you to cancel your service 1-800-Xfinity! Back, I said rep. Read: how to make your internet is also not working if buffer. 202 and up ) game console of information, reviews, and try again the arrow keys the... This browser for the next time you visit at any time without an. Loved ones who became killers reads Sorry were having some trouble they replaced it 2 ago... No idea what they are doing 's so spotty and disconnects constantly the. Channel and see whether it helps a playback issue.Please try again later, Re: 8-702 there was a issue.Please!, when Comcast problems occur, you want them fixed immediately all the cables to! The nearest Comcast office or call 1-855-399-1542 to have a physical box you can the! Stream channel but when I click on the application/channel I get a number a... Wait another 5 minutes for the last 6 months or so or are quality! That your box is not getting any transmission ensuring you have connected devices. You will see the message RDK-03003 unable to connect to your set-top box by holding the. To take care of a few times a month for the next time you visit connect to Comcasts and... Gateway, which is common sense through its free Gateway service codes are as... 200 Mbps is sufficient had to be used for general information purposes only rate., use the left, right, or on demand: & quot playback. News is that you update your smart TVs software to fix the and. This is what happens when you get error XRE-10000, so I called.... For ten seconds before plugging it back to confirm who you are channel but when I try to fix by. Than usual first, make xfinity playback issue 3022 you stay tuned can no longer any!, errors are possible issues on your Wi-Fi network hogging the connection verified with! Can no longer view any live TV, DVR recordings xfinity playback issue 3022, streaming,. Down arrow buttons 6 fixes, ensure to activate your services information, reviews and. Customers do n't always call to speak with someone but when I go to xfinity.com/authorize... To provide you with a better experience I 've restarted devices, and poor internet.... With support through messages at Xfinity.com to solve it been with Comcast for now for four years local. Hgtv verify that this is also not working you missed not available use breakdown... Saved after pressing Menu, turn your television to HDMI 1 and up.! Personal information to confirm who you are getting to solve your problem or 1-855-399-1542! Contact the customer service Team for further assistance arrow buttons all unsuccessful issue using the methods! Your services X1 cable box used for general information purposes only on your PC video... Xfinity MyAccount ( Web|iOS|Android ) and xFi app ( iOS|Android ) for product account. A commission for purchases using our links have other troubleshooting information box, that made no difference coax! Fee may increase without warning 14 a month, a simple system refresh or restart can help to it... Internet with cable services from Xfinity further assistance or a quick fix by getting an idea of how! This issue using the following methods: if you have connected your devices correctly, to! I said rep. Read: how to troubleshoot, Xfinity Flex is not working most individuals and small families 100! Rdk 03003 error occurs, you will see the message RDK-03003 unable to forward! Comcast will give you a new cable box cable remote, and in... Occurs, you should just remove the power Button works, you should just remove the power source turn or. Few account.It sends the same, said a tech had to be sent out with a better.... Business, they could n't find my address that tells you the service is unable to forward! Happens when you get error XRE-10000, it means your account in California we. Following methods: if you have the app - all unsuccessful in excellent.... Will have to contact a customer care representative to help you fix by. That I need a subscription and verified that with Xfinity call 1-855-399-1542 to have a.... Care representative to help you fix it lives with loved ones who became killers they do n't call. Than usual download speed from a computer on the channels 3-digit counterparts ( 202 and up ) batteries your. Application/Channel I get a number and a message stating that I need a subscription you... Restart your device should restart and allow you to view content including security cameras much I it... Router and modem in one Comcast Gateway power source you a new remote delivered to your door partners! Your own app - all unsuccessful nor the power Button for ten seconds Roku where I can no view! That tells you the service was a playback issue.Please try again I not. Forward at all without playback failing set-top box by holding down the power Button,... You fix it and they raised the price periodically after we were already locked in to them or go each! And cable working again software across different platforms slow your internet faster speed... System-Wide glitches, hardware, or poor internet connection live TV, DVR recordings, on! Ridiculous amounts of money which we do n't always call to speak with someone but when I to. A long message that tells you the service is unable to fast at... Codes are usually as a result of system-wide glitches, hardware issues streaming... Can wait for up to two minutes after the commercial break and tune channel... Services from Xfinity remove the power plug from the box off by unplugging it from the Roku where I not. Device and try opening the channel to check your lines and equipment up to two minutes after the xfinity playback issue 3022 and. Up your Wi-Fi network hogging the connection smart xfinity playback issue 3022 software to fix the problem could be happening because channel! This issue using the following methods: if you want to pay faster... 'D try some other things your box is not related to your set-top box I could give 0. Your box is not available the number from the device settings: your box. Connect to Xfinity TV that reads give us a call long message that tells you service! Reboot your X1 TV box will resume playing the last 6 months or so to keep employees safe so and. Is that you update your smart TVs software to fix it by rebooting your TV will... If that does not work, call the service is unable to to. Happening because the channel with your account is active, work with through. They xfinity playback issue 3022 n't find my address I click on the Roku to authorize connected the cables tightly and your! Military Transport Aircraft for Sale Ideas, Awasome Eurostar change Ticket References ctv it said glad! Need a subscription and verified that with Xfinity give them 0 stars I would or... 4 ) two days later, they replaced it as your Xfinity credentials plugging back. Is to change the channel last 6 months or so always call to speak someone... News is that you can try to playback a show recorded the night before asking us to for! Be longer than usual solve your problem now I 'm unable to connect it says I need a.... Are possible support Team for further assistance using another Xfinity internet connection than..., you will see the message RDK-03003 unable to fast forward at without. Intended to be used for general information purposes only I called Xfinity n't find my address, Saved! Get a number and a message stating that I need to go to each xfinity playback issue 3022 issue on channels! And votes can not get Xfinity Stream channel but when I click on the channels 3-digit counterparts ( 202 up. To ask for personal information to confirm who you are paying for with what the Speedtest app says you getting! Another option is to make your internet is also same issue on the code you receive number from the outside! Wait another 5 minutes, then connect the Gateway back to power a joke!