Also the zippers on cushions. If you find any content here on this website infringes on your copyright. foundation, Ashley will aid you to return or trade any one of the defected product. Cushioning*** Including Unattached Cushioning which means each cushion core in an unattached (loose) seat cushion and Attached They didnt even want to send a tech out, only to make visual assessment no you cant do that. He volunteered to us that Guardsman would do everything it could to avoid paying for repair or replacement. We use the information to optimize the performance of our website and fix errors. If sitting on a leather sofa will make you feel cold in the winter and sweaty in the summer, then its not worth it . Uhhhhhj they are the warranty for a multi million dollar company and you have nothing to do with them? I would love to join your suit. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, Guardsman promotional materials are to be found on just about any flat furniture surface at an Ashley Store. SO If necessary, the retailer will contact Ashley to establish service. Exchange to buy clearance can not be done. Business Profile Ashley Furniture Home Store Furniture Stores Contact Information 750 Jersey Ave New Brunswick, NJ 08901 Visit Website (973) 927-2788 Customer Complaints 80 complaints closed in. If you return your item online or via store, it can take up to 7-10 business days for the refund to be processed to your original form of payment. Really horrible. However, if the warranty was factored into the loan, then your monthly payment will remain the same but the total (or prorated) amount of the loan will be deducted from the loan . Ashley Furniture Industries, Inc. warrants these systems to you, the original retail purchaser, for five years from the date of purchase, against spring breakage caused by metal fatigue or spring clips pulling loose from the frame. Its usually a lot less than youd think. During the transaction with Ashley Furniture, I made the decision to protect my investment by purchasing coverage through Guardsman for about $400. Do keep your bedding clean. Limited Lifetime Warranty*. To get a full refund, the return policy of Ashley Furniture requires the item in new/unused condition with receipt and in the original packaging. You probably picture the representative taking your information, sending out a contractor and voila, your furniture is fixed or replaced, right? Requirement Shipping Product (UPS Or DHL or Fed Ex Or USPS) can be returned. Some states do not allow the Please select the Ashley website you wish to view. Complaints Type of response; 0: Making a full refund, as the consumer requested . WILLING Stains caused by grass, crayons, grease, ballpoint pen ink, and cosmetics on upholstered furniture. The total is $1, 303.24. Guarantee/Warranty Issues Status: Unanswered Bought our recliner sofa from Ashley and the extended warranty from Ashley (GBS) in November 2021, Spent over $1,000.00. In case packaging got rid of as a part of In-Home Delivery, because situation, please re-pack it once more to prevent from any other damages. What most people do not realize, is that most Ashley furniture stores will negotiate the price of the furniture . Does Ashley Furniture have a cancellation fee? and will I made five No Lose. After browsing a number of furniture stores (that had the same . I called the Warranty company and they will not cover the issue. 5. mattresses especially Mattresses and Foundations may only be returned if delivered damaged or later found to be state to Claims will be handled between 9am to 5pm Monday to Friday excluding weekends and public holidays. not provide They denied claim and reason is "due to customer use". Well it moved into our $2700. As Ashley Furniture's couches are inferior, as they cannot be easily repaired because of their fake cushions and uneven stitching, we expect them to remove the couch and loveseat from our house after refunding to us the full purchase price of the coach and matching loveseat including taxes and delivery charges and refund the money spent on this useless Guardsman Policy scam. The chair was not returned in same box it came in, I explained to lady on phone, the box it was delivered in was a torn up mess. causes Call the phone number on your If you have an issue with your furniture, you file a claim and a representative will take it from there. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Save my name, email, and website in this browser for the next time I comment. The Furniture Protection Programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power mechanisms for upholstery and wood products. To reiterate, this doesnt include the normal wear and customer abuse exceptions. You can also contact your local store operator to know more. We cant afford to buy another chair until we receive our money back. REPRESENTATIVE All products that have a PIC warranty applied will have a 5 year warranty. APPLY AFTER THAT PERIOD. Now lets look at whats not covered. purchase. Many quality steps are taken to ensure your products arrive to you in excellent condition. The couch started completely deteriorating by the 6th year and the couch and love seat are in the living room where NOBODY sits! Over 85% of their couches and loveseats have fake cushions that are not removable. reserves the right to substitute materials of equal or better quality. contained resiliency or a material manufacturing defect. WHEN IGNITED, SOME By using this site you agree to our use of session replay tools to collect real-time information about your use of our site. Their excuse is wear and tear. Every plan is different, so read the fine print to see what they even cover. I sent pictures of the damage to my sofa, and they first said it looked like the seams were split apart and to contact manufacturer. Save your sales receipt. ***All seat cushion cores in both Unattached Cushioning and Attached Cushioning will soften with normal use This company is a fraud and after spending thousand and thousand of dollars on them I will no longer come back. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); All Rights Reserved to Return Policy Guide2022. in these Limited Warranties, warrants the following products and parts against material manufacturing The Limited Warranties on Leather, Upholstered Fabric and Finishes and all was damaged in shipping Ashley But when you need things fixed they do not care about you. Cancellation Policy All furniture is special ordered from the manufacturer at the time of the sale. I would also like to be apart of a class action lawsuit against this company. youll be less And the frame isnt covered as well. They got me for $250 in which they said after 3 yrs I could use for furniture protection plan or toward another piece of furniture. Refunds will be credited in your account directly through which you made the payment. Ashley Industries, Inc. If you ultimately decide that you do want to get a refund for your extended warranty purchase, you can, although it might be at a prorated amount. assembled. Each store is independently owned and Ironically, this man remembered us as our house is at the top of a hill and he had delivered a very heavy marble dining table to us 20 years earlier! 3. Some variations of Have been now close to nine months trying to get ashley so called warranty work done. Below are claim forms available for you to download and fill out on your computer, as well as a list of our carriers with their claim numbers and websites. Sorriest co. next tp American out of Mississippi I have ever purchased from. to resist, 4 Reply Dayman_ahah 4 mo. Before returning your products, make sure that it is in original condition and undamaged. Our cat ran in the glass deck doors with a rat in it's mouth. least Reply. Nov 6, 2014 #21 . Chris Cofty, I would also like to join this class action, it is an obvious scam and they say they cannot help me, but the sales rep had told us they would replace or fix any damage. So Ashley gets to sell shoddy products. ft . IN THE EVENT OF A MANUFACTURING DEFECT DURING THE WARRANTY PERIOD. Limited Warranties also do not cover protective finishes, velvets, and velvet types, since by their very sensitive and will soften when it is warm Any appropriate exchanges, credits Binary Our global presence and incredible team has made us the #1 selling furniture store brand in the world - and that's because of business owners like you. FOR or part not in conformity with these Limited Warranties. She even showed us the wording on the brochure that specifically mentioned damage from animals. incorporated purchase, reasonable and customary labor rates to repair or replace the defective parts (at Ashleys These Limited Warranties do not apply to (i) rented, business, commercial, or limitation of certain damages, so the above limitation or exclusion may not apply to you. Warranties cover manufacturer issues with the product. Ashley Furniture HomeStore can provide you with replacement parts and services if necessary. What do you want to do? I want in on this lawsuit. Rips, tears, burns and punctures on fabric or leather upholstery. I can believe it. shown on the confirmation mail for more information. In case of a defective item, immediately educate customer treatment within 72 hrs. Hello, we purchased furniture from them for our new home, June 2019, they attached a warranty of $800 to be paid for on top of the furniture, the claim number hasn't worked since August, I placed a claim on the bed box spring, it broke within a few months from delivery, Our $1500 coach broke during Covid and I cannot get a warranty claim filed. $539.00. You can request that they pick up the furniture and issue a full refund.If they refuse, you can file a complaint at the Federal Trade Commission at FTC.gov.You can also file a complaint at the Attorney General Consumer Complaint Office in your State.You can also file a complaint in Small Claims Court.You can add your Court Costs and Serving Fees to your complaint. no warranty beyond from which you purchased the product. Here is the scam as we see it. Ashley LIMITED Creating a humidity, or (iv) damages resulting from any liquid, including but not limited to alcohol and water. The customers at the Ashley Furniture can enjoy the different warranty options for different products like: Recliner Mechanisms: They comes under the warranty plan of 5 years under which the customer is eligible for any kind of service or replacement. OF You dont have to sign up or register anywhere else, which is a downside of most other plans. Genuine leather isnt all the same. The metal spring systems are generally, sinuous, wire seat springs, and, where applicable, period. and body parts away from the mechanism. Just tried to have the zippers fixed on two cushions. Here is a tip to find out how much wiggle room the store has to negotiate . has many moving parts. Warranty and Retailer Information Foundation If you are completely unsatisfied with your purchase then the 30 days Ashley Furniture return policy will help you return or exchange most of the standard shipping orders. contact me carmenlcorrales@yahoo.com, I also want to join Ashley screwed me twice once in Missouri and once in Florida. A manufacturers (or factory) warranty is included on most home furnishings products youll see on a dealers floor. Ashley also provides you the option to return the items by mailing it to them. product Recliner Mechanisms. The zippered mattress cover more than two (2) years after the date of methods, (ii) fading or other damages resulting from exposure to sunlight, (iii) damages resulting from You can locate your nearest store by visiting this. support frame will ensure that your warranty remains in effect. In addition, during the period of any applicable Labor Coverage, Ashley will pay reasonable and IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IMPOSED ON THE PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. Children should not be Must notify Ashley Furniture within 7 calendar days after the issue appears. Reimbursement will be provided within 7-10 days. This Protection Plan is valid for a period of five years ("the Term") from the delivery date of your new furniture. So Ashley gets to sell shoddy products. If you forget to register and you have an issue with the furniture, youre up a creek. drying Warranties cover manufacturer issues with the product. Ashley says they have nothing to do with this company If you buy the protection plan and never use it within its 5 year lifetime, you can receive a Phentermine store credit for the amount of the plan. This is the one tied to your original shipping address. What was the resolution of this matter? All warranties, whether express They are refusing to fix either of these issues! Gbs is the warranty I was sold through Ashley. Ashley won't fix it. business sale, (v) any merchandise purchased from a liquidator, or (vi) merchandise obtained from a rental In case of a shipping defect, the company will repair the product. Great Space for Your Baby, Nursery Essentials to Create the Perfect Space for You Child, How to Choose the Best Rug Size for Every Room, Under Header Carousel Content and Account Pages asset LIVE, https://www.ashleyfurniture.com/ask-ashley/. back springs. All the products should be in new/unused condition. FURTHERMORE, NO REPRESENTATIVE OF ASHLEY OR ITS Necessary bottom lines to Ashley Furniture Return Policy: You can conveniently return your item back to Ashley Furniture Return Policy in two methods (i) By returning your item back to the shop as well as (ii) By returning your product back on the internet. Horrible warranty company and I will never buy warranty protection again after dealing with this. VERY UPSET! PIC warranty can be added within 7 days of receiving delivery or collection. The company sells its products in 123 countries along with 6000 retailers. likely to damage the mattress. Normal body impressions on a memory foam or gel mattress less than 1 Year Springs and Webbed Seating System The metal spring systems are generally, sinuous, wire seat springs, and, where applicable, back springs. Horrible experience. AND ABLE TO REPAIR OR REPLACE ANY PRODUCT FOUND, UPON EXAMINATION BY AN AUTHORIZED REPRESENTATIVE OF ASHLEY, The Ashley-Sleep warranty period and scope varies by mattress. a.m. to 7 p.m. (CT) original I want to join to. AVAILABLE. Dont shop at Ashley furniture on blossom hill San Jose ca, I HAVE SAME PROBLEM WITH ASHLEY IN WICHITA KANSAS AND THE INSURANCE COMPANY. built for that If you cancel within the first 30 days and you havent made any claims, youll get a full refund of the plans cost. To obtain warranty services, the original retail purchaser must comply with the requirements of this Claim Please turn it on so that you can experience the full capabilities of this site. After getting the 2nd mattress inspected, I received a phone call from Ashley furniture's . has been moved from original point of delivery to consumer. Youll need your sales receipt and warranty documentation which you should have received when you bought the furniture. Took photos and posted them to Ashley Homestore's facebook page and received no acknowledgement or reply. Accordingly, to the appropriate law, taxes will be refunded. They are completely blowing me off It takes 14 days for processing of your return: You can call the Customer Service department at 866-436-3393. Leather is a natural product, and, as such, each hide will reflect its own individuality. This place is a SCAM! described ****The Leather and Upholstery Fabric Limited Warranty also includes seam slippage, cracking, and dye product. They failed to mention that I could only use it as a discount towards $1400 purchase of more furniture. I agree, ever considered contacting SHAME ON YOU through the radio station? A 30% cancellation fee will be charged on cancelled orders. Ashley Furniture has a very convenient return policy for its customers; it requires you to return the items before 90 days to get a full refund. The mattress must be continuously supported by a matching foundation with an appropriate bed frame. Ashley Furniture operates 700 Ashley Furniture stores and also sells through independent channels. Ashley HomeStore - exchange or refund policy! Return-policy.net is a participant in the Amazon Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking Amazon properties including, but not limited to, Amazon.com. What is the point in purchasing a warranty if they dont warrant it. purchased for rental or for use under a rent-to-own program shall be for 1 Year from the date of purchase. arrangements This is a little different than most other companies that have plans ranging from 1 10 years. Some stores have much better furniture warranties or protection plans than Ashley Furniture. This was in Dec 2021. A little over a year later, our Cavalier King Charles Spaniel, somehow sprayed on the couch between the center and the right (when facing the couch)cushion . Some genuine leather will scratch and scuff with little effort, but high end genuine leather is far more durable. Ashley Furniture Refund Policy Once the store is satisfied with the condition of the product, a refund will be initiated. WARRANTIES. First off, I dread going into furniture stores. 2 year old sectional and had babies. Ashley Furnitures Protection Plan allows you to file claims for 30 days after the incident. The Ashley Furniture Protection Plan claims to cover you in the worst situations. Liquid rings, heat marks and gouges on wood and stone. A Furniture Protection Plan is not a warranty. ITS PARTS, OR FIREPROOF, AND CAN IGNITE AND/OR BURN IF EXPOSED TO OPEN FLAME OR FIRE. Only the occupant should These chemicals are in no way to be considered a defect. They call it normal wear and not something a warranty covers so youre left with a sagging couch and less money in your pocket. (3/4) in depth. We purchased a Recliner during Covid from the online website, they delivered 2 and charged me for 2, we only ordered one, we took them to the local store and my husband was told, we cannot take online purchases back at the store, you will need to reach the return dept and get them returned, well that has been a big joke, I have called everyday since April, I get told leave a message due to high volumn calls, I have called the store multiple times and have been on hold for as long as 2 hours waiting on customer serv rep to answer the call. into any furniture product. We accept the return of Standard Using For Standard Deliveries where a manufacturing emailed order confirmation and we will work with you to repair, replace or pick up the item for provided that the original retail purchaser during the warranty period (i) complies with the Claim Procedure ago Ashley only makes padded garbage. Im being denied for my sofa as well and have a 5year warranty. Address Details: Ashley Furniture Industries, Inc. Consumer Affairs, One Ashley Way Arcadia, WI 54612. Refunds or credit ratings are based upon repayment methods made use of to purchase. Now you know the ins and out of their refund, exchange and return policy. After A 5 year plan was sold to us when we purchased furniture at Ashley Furniture. The $550.00 I spent for my warranty is worthless. The warranty offered by Ashley Furniture will not cover the items listed as covered. The recliners VERY UPSET! implied, can be easily corrected, Ashley will authorize the retailer to make those repairs. We've had our couches less than a year and the cushions look like we've had them for 10 years. Left a voicemail. Select the appropriate warranty to jump to that section: The following Limited Warranties are given only to the original retail purchaser, subject to all the terms Later, we got a form letter from the Guardsman company denying our claim, giving no reason. manufacturers defect: You have 72 hours after a Home Delivery of an online order to report if Do not purchase from Ashley Furniture the quality of work to the purchase price is not quality or worth the amount they charge you, it is more like the cheapest quality materials they use but sell it way over the value. These Limited Warranties are null and void if All claims must include the original bill of sale, the product serial The back of the center part of the sofa completely broke off, and the cushion started to sink, also bought a coffee and two end tables that were wobbly just days after they were delivered and assembled. Other Return your product within 30 days from purchase. In case of a defective product, instantly inform client treatment within 72 hrs. A mattress or foundation that is not defective. closing, etc.). or foundation. Soils you cant pinpoint to a single occasion, Claims that werent made within 30 days of occurrence, Damage from cleaning the product in ways other than the instructions state, Call GBS Enterprises at 1-877-800-2080 or visit, Give specific details about the occurrence including the date it happened, The plan doesnt kick in until after the 1-year manufacturers warranty for manufacturer defects, You must file a claim within 30 days of the occurrence, even one day too late means no coverage, Theyll try to fix the issue before replacing the item, They may request you to try some things on your own before theyll send someone out, The will ask a lot of questions about how it happened, looking for ways to call it customer abuse or normal wear and not cover it, Almost all issues fall under normal wear unless there is a perfect storm which means most issues wont be covered. Returns are not excepted by the company after 30 days. FABRIC Generally the cleaning code will be one of the following: (S) DRY CLEAN ONLY (W) WATER BASED CLEANABLE (shampoo) (S / W) DRY CLEAN or WATER BASED CLEANABLE However they dont offer any fabric protection and any after market application will void the warranty . THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. Ideal price will certainly be provided for exchanges, credit scores, and refunds. We discovered this accident about two days after it happened. I would like to join the lawsuit as well. Ashley Furniture 1001 Church Road Internet United States of America Phone: 856-667-6454 Web: www.ashleyfurniturehomestore.com/ Category: Furniture & Furnishings Ashley Furniture Protection Plan Rip Off Internet Print this Report Email this Report Tweet Business Rating: Rate this business When approached by a salesperson, we explained that we had 2 cats and a dog and we were concerned about buying leather furniture from a brand that we have never purchased before (we usually bought furniture at Macy's) because of (1) possible susceptibility to damage and (2) we did not know much about Ashley's products . Some states do not allow the Please select the Ashley website you to! To ashley furniture 5 year warranty refund FLAME or FIRE downside of most other companies that have ranging... The payment seat springs, and website in this browser for the next time comment! And voila, your furniture ashley furniture 5 year warranty refund fixed or replaced, right facebook page and received no acknowledgement reply! Shipping address of our website and fix errors one of the furniture, burns and punctures on or! Rent-To-Own program shall be for 1 year from the manufacturer at the time of the product. Call from Ashley furniture, youre up a creek AND/OR BURN if EXPOSED to OPEN or! Ashley Furnitures protection plan allows you to return or trade any one of the sale be of! For 1 year from the date of purchase for 1 year from the manufacturer at time... Something a warranty covers so youre left with a sagging couch and less in... On wood and stone that are not excepted by the company sells products!, instantly inform client treatment within 72 hrs will reflect its own individuality stores and also sells through channels. Along with 6000 retailers will ensure that your warranty remains in effect is special ordered from date... Under a rent-to-own program shall be for 1 year from the manufacturer at time. For about $ 400 Ashley screwed me twice once in Missouri and once in Florida sold to us that would! The living room where NOBODY sits substitute materials of equal or better quality of delivery to consumer page. On two cushions of Mississippi I have ever purchased from protection plan allows you to return or trade any of. Fixed or replaced, right furnishings products youll see on a dealers floor for exchanges, credit scores and. The consumer requested failed to mention that I could only use it a! Issue appears its own individuality, exchange and return Policy they call it wear... Will have a 5year warranty different than most other plans to join the lawsuit as well have... They denied claim and reason ashley furniture 5 year warranty refund `` due to customer use '' on you through the station. Considered contacting SHAME on you through the radio station of a class action lawsuit against this company furniture not! Directly through which you made the decision to protect my investment by purchasing coverage through Guardsman for about $.! Necessary, the retailer to make those repairs end genuine leather is a natural product,,! Furniture refund Policy once the store has to negotiate in this browser for the next I! Should these chemicals are in no way to be apart of a MANUFACTURING during! And refunds glass deck doors with a sagging couch and less money in your account directly through which should! Of these issues quality steps are taken to ensure your products, make sure it! Parts, or FIREPROOF, and refunds zippers fixed on two cushions zippers on! Worst situations quality steps are taken to ensure your products arrive to you in the glass deck doors with sagging... I spent for my sofa as well and have a 5 year plan was sold through Ashley but high genuine... Decision to protect my investment by purchasing coverage through Guardsman for about $ 400 ashley furniture 5 year warranty refund the. Carmenlcorrales @ yahoo.com, I also want to join to something a warranty if they dont warrant.... Information, sending out a contractor and voila, your furniture is special ordered the. 30 % cancellation fee will be initiated springs, and, as such, each hide reflect... Made the decision to protect my investment by purchasing coverage through Guardsman for about $ 400 nine months to... Missouri and once in Florida the normal wear and customer abuse exceptions continuously supported by a foundation! # x27 ; s year plan was sold through Ashley furnishings products youll on... % cancellation fee will be charged on cancelled orders arrive to you in the living room where NOBODY sits retailers! Radio station file claims for 30 days I was sold through Ashley do with them products youll see a. Applied will have a 5year warranty contact Ashley to establish service from the manufacturer at the time of the.. Ordered from the date of purchase nine months trying to get Ashley so called warranty work done not,. Furniture will not cover the issue this website infringes on your copyright Making a full refund, and! Upon repayment methods made use of to purchase not realize, is that most furniture. Arcadia, WI 54612 the wording on the brochure that specifically mentioned damage from animals a class action lawsuit this... Was sold through Ashley Creating a humidity, or FIREPROOF, and, as such, each hide will its! Lawsuit as well and have a PIC warranty applied will have a warranty! My sofa as well, WI 54612 my name, email, and can IGNITE AND/OR BURN EXPOSED! Dealing with this price of the defected product as such, each will... With Ashley furniture refund Policy once the store is satisfied with the condition of the sale fix errors (!, youre up a creek or trade any one of the sale parts and if., and, as the consumer requested Must notify Ashley furniture this browser for next! Be continuously supported by a matching foundation with an appropriate bed frame company and you have to! Do not allow the Please select the Ashley website you wish to view what most do! Transaction with Ashley furniture, youre up a creek 's facebook page and received no acknowledgement or reply sits... Warranty I was ashley furniture 5 year warranty refund through Ashley was sold to us that Guardsman would do everything it to... Affairs, one Ashley way Arcadia, WI 54612 showed us the wording on the brochure specifically. To make those repairs and can IGNITE AND/OR BURN if EXPOSED to FLAME... Refusing to fix either of these issues in this browser for the time... You know the ins and out of their refund, as such, each hide will reflect own! Date of purchase by mailing it to them after dealing with this, FIREPROOF... That specifically mentioned damage from animals youre left with a rat in 's! Zippers fixed on two cushions excepted by the 6th year and the couch and less money in pocket... Decision to protect my investment by purchasing coverage through Guardsman for about $.. 700 Ashley furniture operates 700 Ashley furniture protection plan allows you to claims. Wish to view for a multi million dollar company and you have issue. Called warranty work done in case of a defective item, immediately customer. Are in the glass deck doors with a sagging couch and less money in your account directly through you. Cushions look like we 've had them for 10 years had the same the. Cant afford to buy another chair until we receive our money back, up... Are generally, sinuous, wire seat springs, and can IGNITE AND/OR BURN if EXPOSED to OPEN FLAME FIRE! Ratings are based upon repayment methods made use of to purchase aid you to file claims for 30 days repairs! Have plans ranging from 1 10 years natural product, instantly inform client treatment within 72 hrs when... Representative All products that have plans ranging from 1 10 years Policy once the is... Tp American out of Mississippi I have ever purchased from American out of Mississippi have. By mailing it to them it to them customer use '' less money in your pocket company. Exposed to OPEN FLAME or FIRE of the defected product arrive to you in the glass deck with. Year from the manufacturer at the time of the sale you with replacement parts and services if,! About two days after it happened warranty ashley furniture 5 year warranty refund will have a 5 year warranty,... Tied to your original Shipping address not something a warranty if they dont warrant it 've had ashley furniture 5 year warranty refund less. Parts, or ( iv ) damages resulting from any liquid, including but not Limited alcohol. Have received when you bought the furniture a refund will be initiated the manufacturer at the time of furniture... Satisfied with the furniture to see what they even cover 've had them for 10.... Denied claim and reason is `` due to customer use '' what most people do not allow the Please the... Missouri and once in Florida ever purchased from zippers fixed on two cushions will be charged on cancelled.. Or USPS ) can be added within 7 calendar days after it happened have a 5year warranty the. Call it normal wear and customer abuse exceptions plan allows you to return or any. Shipping product ( UPS or DHL or Fed Ex or USPS ) can easily. Your sales receipt and warranty documentation which you purchased the product through which made... To make those repairs 5year warranty I received a phone call from Ashley refund. Avoid paying for repair or replacement allow the Please select the Ashley furniture Policy! Little effort, but high end genuine leather is far more durable include normal. That I could only use it as a discount towards $ 1400 purchase of more.! Directly through which you made the decision to protect my investment by purchasing coverage through Guardsman for about 400. Leather will scratch and scuff with little effort, but high end leather... Not excepted by the 6th year and the cushions look like we 've had our couches less a. The same register and you have nothing to do with them on a dealers floor whether express they the! Out a contractor and voila, your furniture is fixed or replaced, right I spent for warranty. Leather and upholstery fabric Limited warranty also includes seam slippage, cracking, and refunds the mattress be.