Don't use this company to build your pool! You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. Summer came and went and supposedly it was going to be done back in July 2022. At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. PLANO (CBSDFW.COM) -A North Texas company is trying to fine a local couple $3,500 and void their warranty for writing a negative review. Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions. Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer. While they did this they destroyed all of my sprinklers in that area that were not supposed to be touched in the first place. We insisted that PP&S rip it out & replace it at their expense. Lastly, we have partnered with the most trusted lenders in the industry to give you as many options as possible for financing your dream backyard. We are the Premier Pool Cleaning and Pool Service, a sister company of Premier Pools & Spas, which provides service & repair work whether you have an existing "Premier Pool" or not!Discover what thousands of customers across the U.S. already know - that Premier Pool Service is the company to call for all your repairs and equipment upgrades. Great experience with a great company. How do you feel this experience could have been different? Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. FAQ. We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. Rates may vary based on location, credit score, and loan amount. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. 3.Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer, 4.Wire and test automation - partially done by electrician 11/21 - Electrician needs to come back now that the plumbing is corrected to setup automation, 4a. Our roof is beyond repair and needs to be replaced due to the gunite not being cleaned off immediately. Pending Items -Clean overspray plaster off 20+ tiles - pending my inspection -Correct depth of sun shelf bubblers - not done / no progress -Correct and/or reinstall plaster finish - TBD pending MFG appointment; still haven't been given a date -Wire and test automation - Wire in the 2 actuators and setup the automation -Deliver cleaning robot - on order / pending delivery - You told me this was on order more than 4 weeks agowhat is the tracking number? BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Remodeling: Additions & Remodeling; . PPAS builds and services swimming pools and spas for homeowners across the country. See reviews below to learn more or submit your own review. No one has shown ** in months. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Its been the worst experience that I have ever had with a company. Enjoy reading our tips and recommendations. No one will call me. Please read the other reviewsyou will see a distinct pattern of the very same thing. Back Most Popular Projects. ", A clause under section 12 of the PP&S contract says, "buyers posting of any comment on the internet that PPAS deems as disparaging before conducting the arbitration process hereby agree to pay a $3,500 fee and remove the post within 48 hours of posting.". Looking for pool financing? They all three stated they would finish the pool and resolve all of the issues. Like why? "[He said] it says you can't post reviews. We've transformed simple backyards, into private paradises. During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. All of us here at Premier Pools & Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction. I have to contact them constantly to get any kind of information and still nothing gets done. Fast and easy online application. Premier Pools and Spas have over 25 years of pool-building expertise. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Started with Premier Pools a year ago since then it has been nothing but a nightmare. So, when youre ready to take the plunge, well be here. We can't get them to show up, to return a phone call or text or complete any portion of our pool, spa & outdoor kitchen.". So i believe that we are on the same path now. DO NOT BUY A POOL FROM THEM!! Look no further than the experts at Premier Pools & Spas. I was told the items would be completed by 11/18, the items below were not. Also my Travitine was laid with play sand and currently all of the sand from rain has washed away. Seth does what he says he's going to do. I wish I could get half of my money back for the heartache, trouble, and our time. Premier Pools & Spas is open Mon, Tue, Wed, Thu, Fri, Sat. Still our pool has issues and now premier refuses to fix warranty items including bubblers installed incorrectly, interior coat that is defective and overflow that doesnt work. Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. If youre not sure which type of pool is right for you, our team can help you decide based on your budget, yard size, and specific needs. I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. The original contract was for $126440 with a completion date of 4 mos from excavation. Start a Project View Popular Projects. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. We don't just build pools, we change the way people live and entertain. For more information about reviews on ConsumerAffairs.com please visit our There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. We also have pool builders who keep up with industry trends and constantly educate themselves because theyre passionate about their work. Finally they agreed, sent us a new crew, jack hammered it out & assured us they would not leave our project until it was completed. Both of these items have been scheduled. We signed with Premier Pools and Spas of South Florida in June of 2020. I sent a termination letter and still haven't heard back from them. The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. Work hard when they need to get a job done! Hi Lauren. The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. Were here for you whenever youre prepared to make your dream a reality. Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. The pool that I contracted with this company to build for me as of right now still isn't completely done and to give you a timeframe we are going on 8 months now. For Your own sanity go with another company. Kasey took down the review but posted another one on the BBB's website. I have sent emails text messages and phone calls. No one showed up and no contact from PPAS since then. About. Gunite, Fiberglass, Vinyl: Whats The Difference? We dont just build pools, we change the way people live and entertain. They wanted to just fill in the corner that they cracked and did not want to pull a permit. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. Contact us today to get started on your custom pool building project! 2018 CBS Broadcasting Inc. All Rights Reserved. At this point I would like my pool fixed! Like how do you leave a partially newly built pool in this condition? did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. Review: Went in contract with [redacted] of Premier Pools and Spa on 11/13/15. My contract was paid in full Oct 17, 2022 per the terms of the contract.I have given every opportunity for the owner of PPAS South *******, ***************** to get my project completed. Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. Who knows! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. Construction started in March 2022 and took approximately 10 weeks (exactly what they said). I'm sitting here September 2022 and my pool is still not done. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. Looking for pool financing? I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. We were really pleased with how quickly it was done! Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. I highly recommend Premier! Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. The first breach by Premier Pools and Spas of Salt Lake City Utah was the timeframe the pool was to be built. I am at my wit's end. I felt frustrated and ignored. We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. Decided to cancel it. We only build gunite (concrete pools). Consumers want to see how a business took care of business. When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. We are passionately committed to bringing your familys dream to life with integrity, innovation, and devotion. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. Better communication. March came and went, and again no contact. Premier Pools in Trademark Lawsuit By Rebecca Robledo As they wait for a judge's decision, both sides in a lawsuit involving national builder Premier Pools Management Corp. said the case is going their way. "They were excited about the whole design and everything," said Kasey. Contract is for construction of pool/spa and outdoor patio, with kitchen and fire pit. I was given a timeline of 5-7 months, sign to swim, including 4-6 months of contruction. Steve Unger (Owner) emailed back on same date to state: "Let me send this to my warranty manager and I will have him swing out and take a look at what is going on so we can address this, thank you." The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. the last one is being repaired. To this day, I can text him with a question and he always responds. The company specializes in luxury pools and custom-designed pools. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. PPAS Pool was completed end of May 2020 and came with a 12 month from the date of install Paver warranty. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. On April 5, I was able to finally contact ***, and she was to bring up via meeting next day. Be the first one to find this review helpful. *** and **** dismissed this and did not get the drain field inspected for damge. We value your privacy. This results in a pool that is extremely strong and durable, and can be customized to any shape or size. Our team of gunite & fiberglass pool builders is ready to create a show-stopping backyard centerpiece that will give you and your family memories to last a lifetime. This profile has not been claimed by the company. The first time he was nice, but then the issues started. Today, Premier's response is call their insurance company and file a claim. Our project manager informed us that they would call the warranty department for the True Clear System. It was AWFUL! I initially knew this would be a disaster . Ray ID: 7a19a06018f8aa15 11250 Pyrites Way Rancho Cordova, CA 95670. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. Eventually *** ******* responded via email and details were given on the request with no follow up. With over 100 locations and growing, its easy to find a local Premier Pools & Spas. Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. There were delays to get us into engineering. Phylissia Clark, a spokesperson for the Better Business Bureau, says PP&S BBB Accreditation is "currently suspended due to an unresolved complaint." It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. How do I know I can trust these reviews about Premier Pools and Spas? Our content is intended to be used for general information purposes only. About. And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! Lyon Financial is proud to partner with Premier Pools & Spas - Coastal Carolinas. I mean unless you want to work with an unprofessional company. The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. Unsubscribe easily. This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 Each franchise is independently owned and operated. ***************, due to the personal tragedy you had to endure with your husband, you had requested that we hold off on construction. Can he perhaps provide a contract? We strive to provide you with the best possible solution in the shortest amount of time. All of this information is needed for the ultimate transformation. Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. Thats our commitment to you. Premier Pools and Spas is a joke of a company. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. This is the worst company you could use to build your pool. Premier Pools is the worst company I have ever dealt with for ANY SERVICE hired in my entire life. The Premier Pools and Spas company has been in the industry for more than 25 years and are seasoned veteran swimming pool builders that really know the Houston Texas Swimming Pool Market. Pools and spas have been hot-ticket items for the last couple of years. Reputation: The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. The disorganization and lack of accountability is mind blowing. We don't even have the heater we paid for or mastic installed around the pool. I have a huge crater in my backyard. I hired premier pools 16 months ago to install a unground pool.. it has been the worst experience of my life. Like we just want you guys to finish as per the schedule and the dates you say you're going to be here. Ive had to put water in the pool on a daily basis for two weeks on top of the initial filling up the pool. Priority being customers who are to the point they are hiring lawyers or filing complaints. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. We tried to get them there yesterday but scheduling made it impossible. We were told that it will be fine. Not even an apology. The company is asking me for more money due to drainage. We begin by sitting down and understanding your needs as a family. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Our team is ready to go and willing to assist you with your pool needs. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. "There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." Our roof is in need or replacing. Click HERE to watch our new show Passion For Splashin! In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! Their biggest complaint -- the installation of the cap for the edge of the pool. This is ONE issue and I have emailed Steve 4 times since July, left 2 voicemails, and emailed him now going on 3 times. March 1, 2021 I started calling PPAS at their office number of XXX-XXX-XXXX over the next couple days and was unable to get anyone to answer the phone with no way to leave a message. Click HERE to watch our new show Passion For Splashin! 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