Customer Service Advisor Westwood Heath, Coventry (CV4), CV4 8HS Show my commute time 20,000 per annum Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays We offer hybrid working to continue your support and alongside this we offer you: 25 days holiday plus the 8 bank holidays (increases to 26 days after two years service), Exclusive Retail Discounts (from nearly 900 retailers). 10174 / VA SCC No. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. - Everyone looks out for and supports one another in all areas. Exceed sales performance on a daily basis. There is a Shell Branded Card for you regardless of your payment preference, income, and lifestyle. Longer hours than other call centres Commission Certifications: CT PURA No. 5887 copley drive, ste. Joining Shell Energy is a career for you to learn and develop everyday. 05070887 | VAT number: 867244791. Select a location from the list of options. Here are just a few to help you on your way. Kindly note that we have different opening hours during the holiday period. Shell Trading US Company, Shell Trading (US) Company- Lease Administration, View What would you do when a long-standing, regularly paying client of over 10 years has been unable to pay his energy bills over the last 6 months? The process took 5 days. Going above and beyond for our customers is what were all about. Started with an email inviting me to a telephone interview. Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. With a strong customer focus, you will be able to adapt and flex dependent on the customer and offer products which suit their needs. Administrative/Clerical. Here are just some of the ways we are nurturing an inclusive environment one where you can express your ideas, extend your skills, and reach your potential. Shell Polymers, Polymer Profile: Elliot Carnevale, Account Manager, View We welcome and continually learn from feedback. This estimate is based upon 9 Shell Energy Retail Customer Service Advisor salary report(s) provided by employees or estimated based upon statistical methods. #Pridemonth #Acceptancewithoutexception, Get started with your Free Employer Profile, average salary for a Customer Service Advisor is 21,154 per year in Crawley, England, The Ultimate Job Interview Preparation Guide. Super friendly. Energize Your Future with Shell, View After this, we had a group 'survival' activity, and were then each taken away in turn to answer 1:1 competency questions and to partake in a roleplay activity, where we had to negotiate a new energy plan for a customer. Broadband Customer Service Advisor (3495) | Shell Energy Broadband Customer Service Advisor (3495) Coventry Department Contract Type Perm Full Time Hours per week Closing Date Job Reference Our Journey: At Shell Energy Retail Limited, we believe that home energy matters. Customer Support Hours. Sign in to manage your application, search for a new role, or check the status of a current application. Supportive Listening To Your Concerns: Our Complaints Handling Procedure Versi on number: 1. 1 brand proven by several awards and research. Conservation, View . I applied online. Get an estimate for local 1 Shell Energy Customer Service Advisor interview questions and 1 interview reviews. Ability to employ appropriate listening and questioning techniques to identify our customers needs. Ways to Pay, Shell | Fuel Rewards Credit Card Navigation, View Shell Fuels, View Get email updates for new Senior Customer Service Manager jobs . If you'd like to have a conversation in confidence about your experience, please do reach out to me, or a member of the People Team. Ability to stay calm and professional when in a challenging situation. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. DM 19-072 / NJ BPU No. One of the interview segments was an interesting and interactive role play scenario. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. 1374 Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Mia Vigor Webchat Executive at Shell Energy UK Coventry. Get a free, personalized salary estimate based on today's job market. Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View People are easy to talk to and willing to help. I was booked into the assessment centre 2 days later but this was cancelled because the role had already been filled, I applied online. and much more. For more than 120 years of our operations in Thailand, Shell has been growing side by side with the countrys developing economy. We Care is one of our core values underpinning our wellbeing focus. A poor one? Strict time keeping. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Working in our vibrant Coventry office with some home working. Shell Energy Retail Limited interviews by job title. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View Customer Service Representative. Advisor jobs Customer Service . At Shell Energy Retail Limited, we believe that home energy matters. Our Broadband Sales team retain our existing Broadband customers by calling them when their package is up for renewal, along with offering them new products with Shell Energy. An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. Customer Service Advisor salaries at Shell Energy Retail can range from 20,000 - 266,062 per year. Supplier Diversity, View Shell Announces The Future Of Energy Accelerator Winner; Shell challenges Net Impact to shape new energy solutions; 2020 Future of Energy Challenge: Mobility - Final Pitch Competition; 2021 Future of Energy Challenge: Net-Zero Emissions; 2021 Future of Energy Challenge: Net-Zero Emissions - Final Pitch Competition; 2022 Future Of Energy . Start Date: 21st November 2022 Our Journey: Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Lubricants for Transport and Industrial Businesses, View Free interview details posted anonymously by Shell Energy interview candidates. Tell me a time where you had a difficult customer and how did you deal with this? Were striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity. Manager roles and other good roles are filled before they even go live. Most people are friendly. Energy and Innovation, View We have been committed to developing products of quality and to preserving the environment. Take a look at the map to see what's nearby. Shell Motorsport, View Listed on 2023-03-02. Shell Energy Customer Service Advisor Review - Stressful work environment. Together we are a force for good, View They are down to the earth and willing to hear your situation and help you to the highest way possible. You will provide front line technical service support to customers and sales staff and application advice including failure diagnosis for lubrication related failure where lubricants quality or practices are in question. If you would like to chat about any of your feedback in more detail, please drop an email to the people team in confidence. Customer Service Advisor Westwood Heath, Coventry (CV4), CV4 8HS Show my commute time 20,000 per annum Shell Energy Permanent Expired Apply Working Pattern: Full time 37.5 hours per week, 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working. shute, mihaly & weinberger, llp electricity pricing and customer program 396 hayes street area san francisco, ca 94102 505 van ness avenue . - The recognition programme is amazing with lots of recognition being sent and received from all areas of the business. 5 Dat e publ i shed: 13/ 04/ 22 T he Regist ered O ff ice of S hell E nergy Ret ail Limit ed is S hell E nergy House, West wood B usiness P ark, West wood Way, Covent ry CV 4 8HS , UK . Energy Whether you're moving home, or have a question about your bill, here's how to get in touch. . Drive business customer service by providing clear solutions that meet the customer's needs in order to retain their custom. It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. Attentive managers Select the best local company that suits your needs. Our goal is not only to achieve business success but also to play an active role in helping improve society. Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. Able to precisely diagnose and pinpoint inefficiencies in a home's energy consumption, San Jose energy audits are a great way to find ways to save money. 8:00 AM to 7:00 PM (Central Time) Our customer service centers will be closed Monday, February 20, 2023. Posted 3:55:09 PM. Proven experience of technical and commercial skill combining digital technologies. Media. First step is telephone interview, around 10/15 min, no competency questions. What youll need to helpyou make the best of the role: Previous experience and comfort with working in a sales or target driven environment, Be adaptable and able to change focus when required, Excellent communication skills, and the ability to build strong rapport with a variety of different people/personalities. Good place to work Select a job category from the list of options. WFH scheme, Shift pattern non flexible Get an estimate by email, text or phone from local experts. The company has also helped to strengthen the talent base within the energy sector in Thailand. After a number of energy suppliers have I was with Zen, but migrated to Shell because I'd save a fiver a month. Its the reason why we supply 100% renewable electricity, carbon neutral home energy, smart home technology, discounts on broadband, and exclusive rewards. This website uses cookies to ensure you get the best experience. Diversity Advocacy, Shell Contributes $5 Million for New Urban League HQ, View Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). Shell RechargePlus, View Shell Fuels, View Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. The Shell App, View Customer Service Advisors - Energy/Broadband Portsmouth Salary 21,850 5% bonus plus 350 recognition payment in March 2023 Are you ready to start your career with Shell Energy? Careers at Shell. #Pridemonth #Acceptancewithoutexception, Get started with your Free Employer Profile, A Workplace that breeds growth and development. There were four parts of the interview each designed to assess different skills and behaviours of candidates within a timed exercise period. Here's how to contact us with your energy or broadband queries. But our chat service is usually the easiest way to get in touch. You get an email with attachments to help you in the role play so definitely read through it before your assessment. I applied online. This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. In an emergency If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Progression is based on who you know rather than what you know. I interviewed at Shell Energy Retail (Coventry, England) in Nov 2018. Permanent. Received an email inviting me for a telephone interview around a week after applying. Job in San Jose - Santa Clara County - CA California - USA , 95199. Get a quote for Energy Audit, Home Energy Audits, Energy Experts, Domestic Energy Assessor, Registered Energy Advisor, Residential Energy Audit, Energy Savings, Energy Advisor, Energy Assessment, Energy Conservation If you cant find what youre looking for inFrequently Asked Questions, you can contact us for assistance and information relating to your application or the recruitment process. Shell Motorsport, View The interview process was innovative and a departure from the norm. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Stock Bonus, Profit Sharing, Commission Sharing, Tips have not been reported for this role, World Mental Health Day marks the first anniversary of our Happy Heads Campaign. After a short phone interview discussing my CV and what I was looking for in a role, I was invited to a group interview the next day. If this sounds like your perfect next step, what are you waiting for? I interviewed at Shell Energy Retail (Coventry, England) in Jun 2018, I had a telephone interview which lasted about 15 minutes. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Diverse work place It's a pleasure to read such positive comments! - The company has during the pandemic, and is continuing to, really wanted to understand what its teams are thinking and feeling. No career progression. We wish all our colleagues and customers a happy Pride. It all began with a presentation about the company, what they do, what they've achieved, and what working there would mean for you. Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View Santa Clara Energy Audit | Milpitas Energy Audit | Cupertino Energy Audit | Sunnyvale Energy Audit | Mountain View Energy Audit | Fremont Energy Audit | Palo Alto Energy Audit. The Shell App, View 18853 / DE PSC No. We encourage you to discuss this with us in your application. The Shell App, View UK Registered in England & Wales No. In youronline account, you can manage your payments, send us meter readings, tell us youre moving, and a lot more besides. Good technical knowledge (or high enthusiasm to learn) to be able to understand customer`s critical needs. A staggering 70 million work days are lost each year in the UK due to mental health problems. Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. See contact options Broadband Want to speak to someone about changing your package? #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. Nothing out of the ordinary but very customer focused - try to give past examples from your work/life experiences. The Future of Energy Challenge, 2020 Future of Energy Challenge: Mobility Finalist Teams, Shell Announces The 2020 Future Of Energy Challenge: Mobility, Shell Announces The Future Of Energy Accelerator Winner, Shell challenges Net Impact to shape new energy solutions, 2020 Future of Energy Challenge: Mobility Final Pitch Competition, 2021 Future of Energy Challenge: Net-Zero Emissions, 2021 Future of Energy Challenge: Net-Zero Emissions Final Pitch Competition, View Lubricants for Transport and Industrial Businesses, View Energy and Innovation, View Conservation, View An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. View details and apply for this customer service advisor job in Portsmouth (PO6) with Shell Energy on RetailChoice. Contact Shell in the U.S. Service Station Feedback. Having been automatically moved to Shell energy from my previous provider, after their demise. I interviewed at Shell Energy Retail (Coventry, England) in Jul 2021. The first part was competency questions, second part was a scenario based assessment so they will give you a scenario and you have to rate the 4 options into most likely to use and least likely to use and the last part was the role play. I interviewed at Shell Energy Retail (Coventry, England). All assessors were lovely and made me feel so relaxed and calm. Job in Victorville - San Bernardino County - CA California - USA , 92392. 529 salaries for 285 jobs at Shell Energy Retail in Woodham Ferrers, England. Sustainability News, View Results are based on a local search of San Jose, California centered around: Available in San Jose and many surrounding areas such as. The best times to call; Weekdays from 9:30am to 11am, 3pm to 4:30pm Saturdays from 1:30pm to 3:30pm Email Shell Energy. Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Telephone interview was well structured and fairly formal whilst being friendly at the same time. I interviewed at Shell Energy Retail (Coventry, England) in Feb 2022. Exact . Engine oil and lubricants, View The company has also helped to strengthen the talent base within the energy sector in Thailand. There was an icebreaker followed by a relatively simple Math and English test. Shells presence in Thailand dates back to 1892 when the first barge containing Shell kerosene docked in Bangkok. Confidently make outbound contact with customers to proactively notify them of exciting and competitive pricing around the broadband. This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. Ways to Pay, Shell | Fuel Rewards Credit Card Navigation, View Anonymous Interview Candidate in Coventry, England, I applied online. Simple industry. Projects and Locations, View Ways to save, View Your input helps Glassdoor refine our pay estimates over time. Ways to save, View I applied online. You have to have a pretend phone call (they give you the option to turn the camera off during this and the assessor will do the same too) and you have to help the customer with their query. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Apply now and well be in touch. Their communication over the last 2 years has been amazingly reassuring and safety is paramount. Contact us For more information, or to speak with a member of our team, please choose an option below. Learn about cookies, UK Registered in England & Wales No. Business Customers, View Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Sustainability, View Help and Support. Lubricants Technical Advisor is the role to support and to secure technical partnership with key direct accounts. Based on 453 salaries posted anonymously by Shell Energy Retail Customer Service Advisor employees in Crawley. Shell USA, Inc. About Shell in the USA. Shell Pay & Save. Nice facility. Commonly asked questions, as reported by candidates. Lubricants for Transport and Industrial Businesses, View After telephone interview I was invited for an assessment via Google meet and was offered the job within 48 hours. Lubricants Technical Advisor Shell. Engine oil and lubricants, View Diversity Advocacy, View There are lots of one to ones and coaching designed to bring out the best in you. Listing for: Walgreens. Shell played a pioneering role in the advancement of the industry, from the establishment of refineries to a nationwide network of gasoline stations. Ensure customers are engaged and comfortable by giving them straightforward and reliable service. Job specializations: Customer Service/HelpDesk. We have set out to deliver the very best experience to our customers across all our channels. Were closing the gender gap whether thats through action on equal pay or by enabling more women to reach senior roles in engineering and technology. We hope you continue to find life at SERL enjoyable and rewarding! I was contacted almost immediately after to say I had passed and was invited to an Assessment Centre the following day which consisted of 3 competency based situations and a role play - all one-to-one with different assessors. Let us know! Rewards. Salary: 20,000 per annum Calls are free and advice is available 24/7. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. About Shell in the USA, View Job Title: Broadband Technical Adviser / Customer Service Advisor. The process took 4 days. The Future of Energy Challenge, View The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. These essential cookies may also be used for improvements, site monitoring and security. Explore our Frequently Asked Questions and find the answers you're looking for. Easy to understand work. Verify your email to use filters. There are 3 sections to the assent day; company overview, role play, they will also provide you with customer scenarios that you have to provide the best solution to. 21,400 per annum. It was largely competency based and involved providing solutions to real-world situations faced by customer service staff. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. . Energy Auditor, Home Energy Audit, Energy Experts, Energy Assessors, Registered Energy Advisor, Residential Energy Audit, Energy Savings, Energy Advisor, Energy Assessment, Energy Conservation Shell in the Community, Shell Joins the United Negro College Fund Walk for Education, Shell fuels meals on wheels in Houston to fight hunger, The Shell Houston Open, Legacy and Impact, Beginning Houstons Resilience Journey with 100 Resilient Cities, View To and willing to help you on your way was innovative and a departure from list. With some home working & Wales No Everyone looks out for and supports one another all! The holiday period interview, around 10/15 min, No competency questions within... Salaries for 285 jobs at Shell Energy interview candidates a week after.. Notify them of exciting and competitive pricing shell energy customer service advisor the broadband this website uses cookies to you. 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