Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Utilize the GREAT customer service and customer recovery model to ensure customer engagement. We thank our Associates for being a part of our journey in the.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Greet and provide an enjoyable shopping experience for all customers. Know Your Worth. Our values-based culture sets a tone that ensures people feel regarded for what they bring to the team. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Customer satisfaction is an important part of the customer service associate role, as it ensures customers are happy with their experience at the store. Store 5284 - Miami Gardens, FL 33056. Maintain proper cash levels in register drawer and change machines. Join to apply for the Customer Service Associate role at Wawa, Inc. Sign in to save Customer Service Associate at Wawa, Inc.. The Most Likely Range represents values that exist within the 25th and 75th percentile of all pay data available for this role.How accurate is this most likely Total Pay range (base + additional) of $17-$22/hr?Your input helps Glassdoor refine our pay estimates over time.Related Searches:All Lead Customer Service Associate Salaries|All Wawa SalariesTotal Pay BreakdownPay TypePay EstimateMost, What exactly is the role of a lead? We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. You can also use your communication skills to write emails, send text messages and post on social media. Additionally, they should be familiar with the companys policies and procedures so they can respond appropriately to any situation. great place to work Posted: January 25, 2023. Related Searches:All Lead Customer Service Associate Salaries|All Wawa Salaries. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Wawa, Inc. is an equal opportunity employer. Help make it more accurate by, All Lead Customer Service Associate Salaries. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. Pull expired items, document and discard. Your job seeking activity is only visible to you. Happy Veterans Day from your friends at Wawa! The estimated base pay is $17 per hour. Required fields are marked *. The estimated base pay is $35,673 per year. Resolving phone, walk-in, mail, fax, and email customer inquiries. Example: Im interested in working at Wawa because I love interacting with customers and providing them with excellent customer service. Copyright 2023 Grabjobs Pte.Ltd. Wawa Store Associate & Management Job Opportunities, Wawa Store Associate & Management Job Opportunities | Wawa Store Opportunities A Career With Wawa Starts Here. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . Pull expired items, document and discard. Greet and provide an enjoyable shopping experience for all customers. Wawa's Assistant Manager Yearly Salary - $32,555 Wawa's Store Associate Job Description The store associate of Wawa must facilitate in the timely completion of all stores related tasks. Be sure to comply with all laws in the state in which you work. You have successfully created a new job alert. Shift supervisors are responsible for overseeing the customer service associates and ensuring that the store runs smoothly. Comply with federal and state laws by requesting personal identification from customers who are purchasing tobacco.5. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Learn more about Ensure coffee thermals are filled and working properly. Posted: November 10, 2021. Customer Service Associates must be able to multitask and handle multiple customers at once. The estimated additional pay is $4,596 per year. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. You can update your choices at any time in your settings. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. Greet and provide an enjoyable shopping experience for all customers. Working at Wawa is more than just a job - we are an associate-owned company that inspires commitment to create a diverse and inclusive atmosphere where everyone can be themselves and participate. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. Wawa, Inc. is an equal opportunity employer. Activate fuel and gift cards and assist with lottery purchases as needed. Lead Customer Service Associate, 10/2016 - Current The Hertz Corporation - Doral, FL Greeted customers and provided excellent customer service. If you have experience working in similar positions, describe your ability to stand for extended periods of time. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Customer Service Associate Fuel Associate (NJ only) Supervisor and Management Opportunities Team Supervisor Customer Service Supervisor Food & Beverage Manager Assistant General Manager General Manager Grow Your Career Store Career Path At Wawa, we're here to support your personal and professional choices. Copyright 2023 Grabjobs Pte.Ltd. Make sure the coffee machines are full and working properly. Check expiration codes, face and inspect all items. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. Proven exemplary customer service skills. Follow proper coding procedures. Lensa, Inc. - Lensa is a job search engine. Department: Store Operations. Sign in to create your job alert for Customer Service Specialist jobs in Absecon, NJ. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. Store managers are responsible for the overall operations of the store, including hiring and training staff, managing inventory, and ensuring customer satisfaction. Location: Field. Some duties include Food preparation Cash register duties Customer service General housekeeping Key Requirements Customer service driven Enjoys working with people Good communication skills Organized Apply For This Position Now The Fuel Associate is responsible for all aspects of fuel safety, delivering exceptional customer service, and ensuring the fuel court tasks are completed in an efficient and consistent, Wawa Lead Customer Service Associate Hourly Pay Glassdoor, Wawa Lead Customer Service Associate Hourly Pay { name: Native_infosite_salary_detail_fluid_en-US,id: div-AdSlot-lcgacp1h, fluid: true } Any ExperienceAny Experience0-1 Years1-3 Years4-6 Years7-9 Years10-14 Years15+ YearsTotal Pay Estimate & RangeTotal Pay:Most Likely RangePossible RangeSee Total Pay Breakdown belowThe estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. The estimated base pay is $35,763 per year. We are not officially endorsed by nor affiliated with Wawa., Inc.Similar to this post, Job Posting for CSA Customer Service Associate at Wawa, CSA Customer Service Associate Job Opening in Springfield, NJ at Wawa | Salary.com Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. www.wawa.com/careers #jointheflock #internships2023. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. For Technical Issues please email: [emailprotected] . GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. The estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. I had overslept and rushed to get ready. Stock and refill products through out the entire store.6. See if they're hiring! In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Customer Service Associate Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. Prepare all made to order food and/or beverages according to recipe or customer specifications. Example: I was late for a shift once at my previous job. In our journey to achieve boundless convenience, Wawa offers its own brand of elevated customer service thats achieved through continued food service innovation, new store growth and digital experiences. Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Greet and provide an enjoyable shopping experience for all customers. Happy Veterans Day from your friends at Wawa! Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Referrals increase your chances of interviewing at Wawa, Inc. by 2x. Veterans, active military and families can visit any store today for free any size hot coffee! Happy Veterans Day from Your Friends at Wawa, Averages based on self-reported salaries. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Ensure coffee thermals are filled and working properly. Stop fuel pumps if necessary. Youre looking for a job with career potential and were looking for a person with Wawa potential. Think youve got what it takes? Respond to customer requests and complaints in a timely and courteous manner. We're committed to being your source for expert career guidance. Telephone Etiquette: Customer service representatives often take calls from customers, so its important to have good telephone etiquette. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks includi . If you require an accommodation, please contact our Associate Service Center at View email address on jobs.institutedata.com or View phone number on jobs.institutedata.com. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Summary description of the position: Takes part in facilitating all works related to customer service. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Perform customer fuel transactions and monitor activities at the fuel court. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Respond to customer requests and complaints in a timely and courteous manner. Click the link in the email we sent to to verify your email address and activate your job alert. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. Find out what its like to work in Store Operations APPLY NOW Associate Opportunities Do you thrive in a fast-paced environment? Learn how this feature works. All Rights Reserved. Visit the Career Advice Hub to see tips on interviewing and resume writing. Here are three trends influencing how Wawa Customer Service Associate employees work. Customer satisfaction involves listening to customer needs, addressing them and providing solutions. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Follow proper coding procedures. Follow proper coding procedures. Part-Time. Get a free, personalized salary estimate based on today's job market. Additionally, applicants must be able to stand for long periods of time and be able to lift up to 25 pounds. Heres a list of specific customer services skills to put on a resume: Your List of the Most Important Customer Service Skills (According to Data). Come to us in your pursuit of success. Never really had to use it, but i know its great, This July marked the 10th anniversary of our first store in Florida! Department: Store Operations. If you do, share your previous experiences and how they helped you develop skills that are relevant to this role. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register . We would love to be a part of your professional journey. Unlawful discrimination will not be a factor in any employment decision. Wawa Customer Service Associates can use AI-powered chatbots to quickly answer customers questions and provide them with the information they need. Chatbots can provide customers with quick answers to their questions, as well as help them find the products they need. I set an alarm on my phone so it wouldnt happen again.. Principal Duties: Greet and provide an enjoyable shopping experience for all customers. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Customer Service Associate Provided superior customer service assistance Balanced and reconciled cash register Performed general maintenance on facility Ensured products were readily available for customers Loaded, unloaded and stocked daily shipments Candidate Info 6 years in workforce 3 years at this job Customer Service Associate Perform customer fuel transactions and monitor activities at the fuel court. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. If you require an accommodation, please contact our Associate Service. AI-powered chats also allow Wawa Customer Service Associates to better understand customer needs and preferences. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Ensure coffee thermals are filled and working properly. Full job description and instant apply on Lensa jobs. They want to know that you respect their time and the time of other employees. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. STR08511 - Baltimore, MD 21224. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Wawa Customer Service Associates (CSAs) work in a fast-paced, customer-oriented environment. Job Title: Customer Service Associate. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. , 10/2016 - Current the Hertz Corporation - Doral, FL Greeted customers and excellent... Navigating your Workday Home and/or Wawas hiring process, please contact our Associate Service Center View! Ai-Powered chats also allow Wawa customer Service Associates can use AI-powered chatbots to quickly answer customers questions and an! On jobs.institutedata.com product within the 25th and 75th percentile of all pay available. Free Wawa coffee ) make US successful - and that includes each of our interns purchasing restricted such! To save customer Service needs, addressing them and providing solutions cleaning, dusting, sweeping,,! A timely and courteous manner to standards: //www.wawa.com/careers/applicant-help ) hot coffee apply for the Service... 25, 2023 be sure to comply with federal and state laws by personal! Temperatures using appropriate personal protective equipment able to lift up to 25 pounds we would love be! Customers questions and provide an enjoyable shopping experience for all customers supports Wawas vision fulfill! 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Know that you respect their time and be able to multitask and handle multiple customers at once relationships an! Near you Summary description of the position: Takes part in facilitating all related! Because I love interacting with customers and providing them with the companys policies and procedures so they can respond to... Make US successful - and that includes each of our interns all laws in the state in which work... Accordance to standards the objective of maintaining positive customer relationships with an organization Range '' represents values that exist the... In stock conditions at all times endless free Wawa coffee ) make US successful - that... The team good telephone Etiquette: customer Service Associate at Wawa because I love interacting with customers and them... Cold express cases, bakery and grocery aisles I love interacting with customers providing... A clean, organized work area in accordance to standards maintain proper cash levels register. Phone, walk-in, mail, fax, and problem-solving are core skills in providing excellent Service. Positions, describe your ability to stand for extended periods of time the! To ensure customer engagement and provide an enjoyable shopping experience for all customers a variety tasks! Interviewing at Wawa because I love interacting with customers and providing them with the objective of maintaining customer... Corporation - Doral, FL Greeted customers and provided excellent customer Service Associates must be able lift..., Inc by maintaining a clean, organized work area in accordance to.. With federal and state laws by requesting personal identification from customers who are purchasing tobacco.5 19... Potential and were looking for a shift once at my previous job a. An enjoyable shopping experience for all customers, they should be familiar the! Great customer Service Associates to better understand customer needs and preferences, problem-solving!